Twizza Call Centre Agents (Apply with Grade 12)

Twizza Call Centre Agents (Apply with Grade 12) In today’s fast-paced world, the role of a Call Centre Agent is more crucial than ever. Businesses across industries are recognizing the importance of providing exceptional customer service to drive sales, build brand loyalty, and enhance customer satisfaction. Twizza, a leader in the FMCG industry, is offering an exciting opportunity for those passionate about customer service and sales to join their team as a Call Centre Agent in Bryanston, Johannesburg.

• Apply by: 25 September 2024
• Location: Bryanston
• Contract: Permanent

Twizza is a well-known brand in South Africa’s FMCG (Fast-Moving Consumer Goods) sector, renowned for its high-quality soft drinks and wide range of beverage products. With a commitment to delivering superb service to customers across the nation, Twizza has earned a reputation for excellence in both operations and customer service. This reputation stems from the brand’s dedication to creating a dynamic work environment that fosters growth, innovation, and customer-centricity.

As a Call Centre Agent at Twizza, you will be at the forefront of the company’s customer interactions. This role is ideal for individuals who thrive in fast-paced environments and have a passion for both customer service and sales. The position is based in Bryanston, Johannesburg, and offers a permanent contract with market-related remuneration.

The Call Centre Agent role is a vital part of Twizza’s operations, ensuring that the sales teams and customers receive top-notch service. By handling inbound and outbound sales calls, resolving customer inquiries, and managing complaints, you will contribute to the overall success of Twizza’s customer service strategy.

Key Responsibilities of a Twizza Call Centre Agent

1. Inbound Sales:

• Handle Incoming Calls and Emails: As a Call Centre Agent, you will assist customers with placing stock orders, answering inquiries, managing complaints, and providing general information.
• Order Processing: You will be responsible for capturing all relevant information accurately on Twizza’s systems, ensuring smooth and efficient service for all customers.

1. Outbound Sales:

• Upselling and Cross-Selling: Utilize your sales skills to promote the full range of Twizza products. You will work through a national leads database with a strong strike rate, helping to drive sales for the company.
• Promotional Calls: Contact customers to inform them of promotions according to the promotional calendar. Additionally, you may assist salespeople with call cycles when needed, often at short notice.

1. Customer Service:

• Delivery Monitoring: Keep customers informed about delivery schedules and any changes that may affect them.
• Complaint Resolution: Professionally handle customer complaints, ensuring they are resolved effectively and that all necessary information is captured for future reference.

1. Stakeholder Management:

• Effective Communication: Communicate any changes or important information to stakeholders promptly. This includes order changes, special requests, and any other relevant updates that may impact the stakeholders involved.

Minimum Requirements for the Role

To be successful as a Call Centre Agent at Twizza, you should meet the following minimum requirements:

• 2 Years’ Experience in Telesales: Prior experience in a highly pressurised Call Centre environment is essential, preferably in the FMCG industry. This experience will equip you with the skills needed to excel in a dynamic and fast-paced setting.
• Knowledge of Customer Service Practices and Principles: A strong understanding of customer service practices and principles is crucial for handling customer inquiries, complaints, and requests efficiently.
• Intermediate Experience Level in Outlook, Word, and Excel: Proficiency in these Microsoft Office applications is required to manage day-to-day tasks effectively. Additionally, knowledge of CRM (Customer Relationship Management) databases is important for tracking customer interactions and sales data.
• Advanced Data Capturing Skills: You must possess high levels of accuracy, attention to detail, and strong written English skills. These skills are essential for processing orders, managing customer information, and ensuring that data is captured correctly in Twizza’s systems.

The Perks: What Twizza Offers

Twizza understands the importance of taking care of its employees. The company offers a range of benefits that go beyond just a paycheck:

• ICAS (Employee Assistance Program): This program provides support services to help employees deal with personal or work-related issues that may impact their performance or well-being.
• Funeral Fund: Twizza offers a funeral fund to help employees and their families cover funeral expenses during difficult times.
• Alexander Forbes Pension Fund: Twizza provides a pension fund through Alexander Forbes, ensuring that employees are prepared for their retirement.

These benefits reflect Twizza’s commitment to supporting its employees both personally and professionally, creating a positive work environment where individuals can thrive.

Why Choose a Career in the FMCG Industry?

The FMCG industry is one of the most dynamic sectors to work in. It is characterized by fast-paced operations, continuous innovation, and a strong focus on customer satisfaction. Working in FMCG allows individuals to develop valuable skills such as sales, customer service, and stakeholder management, which are transferable across industries. Twizza Call Centre Agents (Apply with Grade 12)

Bryanston, a suburb of Johannesburg, is known for its thriving business community and excellent infrastructure. It is a hub for various industries, including FMCG, making it an ideal location for professionals seeking opportunities in customer service, sales, and operations. Twizza Call Centre Agents (Apply with Grade 12)

Johannesburg, often referred to as the economic powerhouse of South Africa, offers a vibrant urban lifestyle combined with career opportunities across various sectors. Working in Bryanston gives you access to the city’s amenities, networking opportunities, and a dynamic work environment that encourages professional growth.

How to Apply

If you are ready to join a vibrant and dynamic team in one of South Africa’s leading FMCG companies, Twizza is waiting for your application. To apply for the Call Centre Agent position, visit the official Twizza careers portal and submit your application by 25 September 2024. Make sure to highlight your relevant experience and passion for customer service and sales in your application.

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