Department of Employment and Labour X28 Client Service Officers 2026

June 6, 2026 Shosha Mpofu

Company: Department of Employment and Labour
Position: Client Service Officer: IES (X14 Posts)
Salary: R280 278 per annum
Job Type: Permanent Government Position
Location: Various Labour Centres Across Gauteng

Client Service Officer: IES Vacancies 2026

Department of Employment and Labour X28 Client Service Officers 2026 The Department of Employment and Labour is inviting applications from suitably qualified candidates for fourteen (14) Client Service Officer: IES positions across various Labour Centres in Gauteng.

Thank you for reading this post, don't forget to subscribe!

This is an excellent opportunity for individuals with Grade 12 qualifications who are passionate about customer service, administration, labour legislation, and public service delivery.

🚀 Join Our WhatsApp Channel For Latest Jobs

Get the latest career updates & application advice

Successful candidates will serve as the first point of contact for clients visiting Labour Centres and will provide support relating to Employment and Labour services.

Available Posts and Reference Numbers

Labour Centre	Reference Number	Posts
Alberton Labour Centre	HR4/4/4/05/22	1
Brakpan Labour Centre	HR4/4/4/05/23	1
Carletonville Labour Centre	HR4/4/4/05/24	1
Kempton Park Labour Centre	HR4/4/4/05/25	1
Nigel Labour Centre	HR4/4/4/05/26	1
Randburg Labour Centre	HR4/4/4/05/27	1
Sebokeng Labour Centre	HR4/4/4/05/28	1
Bronkhorstspruit Labour Centre	HR4/4/4/05/29	1
Ga-Rankuwa Labour Centre	HR4/4/4/05/30	1
Roodepoort Labour Centre	HR4/4/4/05/31	1
Soweto Labour Centre	HR4/4/4/05/32	1
Vanderbijlpark Labour Centre	HR4/4/4/05/33	1
Vereeniging Labour Centre	HR4/4/4/05/34	1
Krugersdorp Labour Centre	HR4/4/4/05/35	1

Job Description

The Client Service Officer will be responsible for providing front-line customer service and administrative support within the Inspection and Enforcement Services (IES) environment.

The successful candidates will assist clients, resolve labour legislation enquiries, and ensure quality service delivery in accordance with Departmental policies and Batho Pele principles.

Key Responsibilities

Client Service Delivery

Render services at the Help Desk as the first point of entry.
Assist clients with labour-related enquiries.
Provide information regarding Employment and Labour services.
Maintain professional and efficient customer service.

Complaint Resolution

Resolve complaints related to IES labour legislation.
Address client concerns according to departmental Standard Operating Procedures (SOPs).
Escalate complex matters where necessary.

Administration

Perform general administrative duties.
Capture and maintain records accurately.
Process documentation and correspondence.
Ensure compliance with departmental procedures.

Advocacy and Awareness

Participate in advocacy and awareness campaigns.
Assist with outreach programmes when required.
Promote labour legislation and departmental services.

Minimum Requirements

Applicants must possess:

Grade 12 / Matric Certificate.

Knowledge Requirements

Candidates should have knowledge of:

Labour Legislation and Regulations.
International Labour Organization (ILO) Conventions.
Public Service Regulations.
Public Service Act.
Departmental Policies, Procedures and Guidelines.
Batho Pele Principles.

Required Skills and Competencies

Excellent interpersonal skills.
Telephone etiquette.
Interviewing skills.
Computer literacy.
Written and verbal communication skills.
Ability to interpret legislation.
Problem-solving skills.
Customer service orientation.
Administrative skills.
Attention to detail.

Company Culture and Values

The Department of Employment and Labour is committed to providing professional, accessible, and client-focused services to all South Africans.

Employees are expected to uphold the Batho Pele Principles and contribute to excellent public service delivery while maintaining professionalism, accountability, and integrity.