Discovery Vacancies

1. Life Risk Specialist – Discovery Life

Job Introduction:

Discovery Vacancies Discovery Life, a leading innovator in the insurance industry, is seeking a highly skilled and experienced Life Risk Specialist to join our dynamic team. Discovery’s core purpose is to make people healthier while enhancing and protecting lives. We thrive on innovation, ensuring financial success while fostering positive change in society. This opportunity is perfect for individuals who align with our values and possess the expertise to drive sales and growth within the life insurance sector.

Additionally, we are recruiting a Vitality Health International Service Consultant – French Speaking, responsible for assisting Africa Health Insurance members with queries while ensuring top-tier customer service. Discovery Life is a rapidly growing, dynamic environment that offers innovative risk assurance solutions to individual clients. We thrive on customer engagement and experience, fostering mutually beneficial relationships with our brokers and stakeholders. Our mission is to make people healthier and to enhance and protect their lives. We seek out exceptional individuals who align with our core purpose and values.

Role Responsibility:

Life Risk Specialist Responsibilities:

Provide Sales Expertise: Develop and deliver tailored life insurance sales techniques to business consultants, ensuring they exceed their targets.
Grow Discovery Life’s Footprint: Identify and pursue new business opportunities, building a strong pipeline of prospects to enhance business growth.
Broker Relationship Management: Assist franchises in fostering and maintaining strong, long-term relationships with brokers, ensuring exceptional service and retention.
Product Knowledge: Serve as a Discovery Life product expert and ambassador, staying up-to-date with market trends and new product developments.
Sales and Revenue Growth: Support regional teams in surpassing sales targets, directly contributing to the company’s profitability.
Collaboration and Teamwork: Work with actuarial teams to relay market feedback and share best practices to optimize business objectives.

Vitality Health International Service Consultant – French Speaking Responsibilities:

Handle Inbound Queries: Respond to multiple telephonic queries from Africa Health Insurance members, brokers, franchises, and internal parties.
First Time Resolution: Ensure queries are resolved efficiently or routed to the appropriate department.
Customer Service Excellence: Maintain top-tier service quality and update clients on query status.
Administrative Support: Handle repetitive tasks, log queries, and keep accurate records.
System Management: Work with Africa Health Insurance systems and stay updated with policy and product changes.
Written Correspondence: Assist with formal client communication when necessary.
Adherence to Company Values: Ensure first-time resolution, logical decision-making, and adherence to principles.

Effective Management of Staff:

Provide training and development to ensure employees meet industry standards.
Motivate and support team members in achieving performance goals.
Promote an environment of excellence and continuous learning.

Effective Management of Operations:

Ensure seamless operations within the insurance sales and customer service departments.
Maintain compliance with industry regulations and company policies.
Oversee processes that enhance customer satisfaction and business growth.

Effective Management of Business Development Function:

Identify new markets and revenue streams for Discovery Life.
Develop and execute sales strategies to drive business growth.
Foster relationships with key stakeholders, including brokers and clients.

The Ideal Candidate:

Life Risk Specialist

Skills and Attributes:

Strong knowledge of life insurance products, underwriting principles, and regulatory requirements.
Excellent communication, interpersonal, and sales skills.
Self-motivated, results-driven, and resilient.
Client and broker satisfaction focus with a strong drive for business growth.

Education & Experience:

Matric
Relevant degree/diploma in insurance, finance, or business.
Minimum 5 years of experience in life insurance sales and distribution.
Industry certifications (e.g., CFP) and relevant licenses.
Experience working in a Life franchise or brokerage (advantageous).

Vitality Health International Service Consultant – French Speaking

Skills and Attributes:

Strong communication skills in French and English.
Exceptional customer service and problem-solving abilities.
Ability to handle high-pressure situations and resolve customer issues efficiently.
Time management and organizational skills.

Education & Experience:

Matric with at least 50% in English, Math/Math Literacy, or Accounting.
Basic MS Office knowledge.
Minimum of 6 months of customer service experience.
Proficiency in French is essential.

Employment Equity:

Discovery is committed to employment equity and actively encourages applications from individuals with disabilities. The company’s approved Employment Equity Plan and Targets will be considered throughout the recruitment process to ensure a fair and inclusive hiring experience.

2. Talent Pool – Clinical Consultant

Job Introduction:

Discovery Health is seeking a Clinical Consultant to join their innovative Hospital at Home team. As a dynamic and forward-thinking organization, Discovery’s core purpose is to enhance and protect lives by promoting health and well-being. This role is part of Discovery Health’s strategic expansion for 2025, focusing on delivering world-class healthcare services in the comfort of patients’ homes. This position is ideal for a registered nurse with significant clinical experience who is eager to work in an autonomous role providing high-quality care in a home-based setting.

We are seeking dynamic and skilled Clinical Consultants to join our talent pool for future opportunities. As a Clinical Consultant, you will play a pivotal role in providing clinical expertise and ensuring the highest standards of care and medical practices within healthcare settings. This is a great opportunity for healthcare professionals with a deep understanding of clinical processes to contribute to our mission of delivering exceptional care.

Role Responsibility:

As a Clinical Consultant within the Hospital at Home program, you will be responsible for delivering and evaluating high-standard, evidence-based care to patients in their own homes. The role involves performing various clinical assessments, interventions, and procedures as required, with a focus on ensuring timely treatment and facilitating early discharge or admission avoidance.

Key responsibilities of the role include:

Autonomous Practice:
- Conduct patient-centered assessments within patients’ homes.
- Collaborate with the patient to formulate an appropriate care management plan.
Clinical Care and Interventions:
- Administer high-quality interventions, including IV therapies, nebulizer treatments, syringe drivers, and other clinical procedures as per care protocols.
- Manage complex situations, including emergency clinical responses (e.g., anaphylaxis, cardiac, and respiratory deteriorations).
Collaboration and Communication:
- Communicate effectively with multidisciplinary medical teams to discuss patient assessments, ensure smooth handovers, and meet patients’ additional needs (e.g., social care or therapy services).
- Provide sensitive, clear, and concise information to patients and families, ensuring they are well-informed about the treatment plan and use of medical devices.
Patient Safety and Risk Management:
- Assess and manage home environments to ensure patient safety, intervening when necessary to protect both patients and staff from potential risks.
- Provide education to patients and their families on managing care at home, including the use of remote monitoring devices and medication management.
Onboarding and Device Management:
- Oversee the onboarding process of patients into the Hospital at Home program.
- Set up and maintain remote monitoring devices, ensuring their proper functioning and resolving any technical issues with the device vendor.
Administrative Responsibilities:
- Maintain comprehensive, accurate, and up-to-date patient and service records in compliance with POPIA (Protection of Personal Information Act).
- Ensure efficient and timely delivery of care, managing patient needs through effective decision-making and adhering to clinical protocols, SOPs, and service agreements.
After-Hours Support:
- Provide on-call and after-hours support to doctors and patients, ensuring continued care and safety outside of regular office hours.

Effective Management of Staff:

As a Clinical Consultant, you will be expected to collaborate closely with other healthcare professionals within the Hospital at Home team. You will also be expected to:

Offer guidance and support to less experienced team members.
Foster a culture of continuous learning and improvement within the team.
Assist in the development of team protocols and strategies for enhancing care delivery.

Effective Management of Operations:

In this role, you will play a key part in ensuring the smooth operation of Discovery’s Hospital at Home program, including:

Managing patient cases efficiently, ensuring timely interventions.
Monitoring patient progress through regular follow-ups and adjustments to care plans as necessary.
Coordinating with other departments to ensure that all necessary care resources, including medications and medical equipment, are available and properly utilized.

Effective Management of Business Development Function:

This position also provides a unique opportunity to contribute to the growth and expansion of Discovery Health’s Hospital at Home offering. You will:

Assist in the development of business strategies aimed at enhancing service delivery and patient satisfaction.
Contribute to increasing patient engagement by ensuring high-quality care and improving patient outcomes.
Support the growth of the Hospital at Home service by identifying opportunities to improve operational efficiencies and patient care.

The Ideal Candidate:

The ideal candidate for this Clinical Consultant position should possess the following qualifications and experience:

Education and Registration:
- A Bachelor’s Degree or Diploma in Nursing.
- Registered with SANC and actively practicing as a Registered Nurse.
Experience:
- At least 3 years of clinical experience, particularly in community nursing, emergency care, or urgent care settings.
- Experience with IV cannulation, wound care, palliative care, and pain management is highly desirable.
Skills:
- Strong clinical knowledge and the ability to provide advanced interventions.
- Excellent communication skills, with the ability to explain complex medical concepts clearly and sensitively to patients and families.
- Ability to work autonomously while managing multiple priorities and maintaining a high standard of care.
Technical Proficiency:
- Competent in using Microsoft Office and other relevant software tools.
- Familiarity with telehealth technologies and remote patient monitoring devices.
Other Requirements:
- Valid Basic Life Support (BLS) certification.
- Fully vaccinated against COVID-19.
- Own transport and a valid driver’s license.

Skills and Attributes:

Strong clinical skills and experience in providing complex medical care.
Excellent client communication and interpersonal skills.
Ability to collaborate effectively in a team-oriented environment.
Strong organizational skills and attention to detail.
Resilience, enthusiasm, and a commitment to continuous improvement.
Ability to work under pressure and ensure high-quality care delivery in a fast-paced environment.

3. Team Manager – Member Care Life

Job Introduction:

Discovery VitalityLife is dedicated to enhancing and protecting the lives of its customers by fostering a culture of health and innovation. The organization seeks out exceptional individuals who align with its core purpose and values. Discovery thrives in a fast-paced and dynamic environment where self-driven individuals can achieve their best. As global thought leaders, they continuously innovate not just to achieve financial success, but also to spark positive and meaningful change within society. Discovery is currently seeking candidates for two roles within its VitalityLife team: the Life Claims Team and the Underwriting Presales Consultant role.

Role Responsibility:

Life Claims Team

The Life Claims department at Discovery VitalityLife is committed to offering market-leading claims management services, focusing on providing compassionate and empathetic support to customers during difficult times. This role plays a critical part in maintaining the efficient operation of the Life Claims department, which is the “face” of VitalityLife.

Responsibilities include:

Effective management of staff: Oversee and guide team members to ensure efficient operation. This involves monitoring team performance, using volume and quality data to adjust targets and measure success, and raising the standard of service.
Effective management of operations: Ensure that all team members are updated regularly on company products, processes, and procedures, guaranteeing that customers always receive the most accurate and up-to-date information.
Effective management of business development function: Regularly liaise with internal and external stakeholders, including Relationship Managers, to ensure escalations and complaint processes are handled professionally and in a timely manner.
Coaching and development: Conduct regular one-on-one meetings with team members to identify development needs and create personalized plans for growth. Foster a high-quality, capable team.
Process optimization: Identify and implement processes and systems to optimize the functioning of the business unit, close service gaps, and improve customer service levels.
Query resolution: Ensure that all queries, escalated within agreed timeframes, are resolved effectively. Perform trend analysis to identify developmental needs and take appropriate actions such as training or coaching.

Underwriting Presales Consultant

The Underwriting Presales Consultant role within Discovery VitalityLife offers the opportunity to work in a dynamic, fast-paced environment that serves as a stepping stone to a career in underwriting. The Presales team helps with initial risk assessments, giving clients and brokers an idea of what to expect when submitting an application. This role is an excellent opportunity to learn about the intricacies of underwriting, risk assessment, and life insurance.

Responsibilities include:

Risk rating: Ensure that correct risk ratings are applied to new business based on information provided by clients over the phone or through email.
Consultation with guidelines: Adhere to underwriting guidelines to apply accurate risk ratings.
Client and broker communication: Liaise with clients regarding applied risks or policies that are deferred or declined. Respond to underwriting queries and escalated issues from brokers, Account Managers, and Franchise Directors, ensuring resolution via phone or email.
Administration duties: Handle the necessary administrative tasks related to underwriting, ensuring all documentation and correspondence is correctly managed.

The Ideal Candidate:

For both roles, Discovery VitalityLife is seeking individuals who demonstrate strong leadership and problem-solving capabilities. Ideal candidates will possess the following attributes:

Skills and Attributes:

Deciding and initiating action: Ability to take initiative and make decisions independently, ensuring that tasks are executed effectively and efficiently.
Working with people: Demonstrated ability to manage teams, work well with others, and communicate effectively, both in writing and verbally.
Conflict handling and resolution: Capable of resolving disputes or misunderstandings in a constructive manner that prioritizes customer satisfaction and maintains positive relationships with stakeholders.
Collaboration and teamwork: Ability to collaborate with internal and external parties, building strong working relationships to drive company success.
Analytical skills: Strong capacity for analyzing data and trends to identify areas for improvement and make informed decisions.
Learning and researching: A passion for continuous learning, ensuring that both individual knowledge and team knowledge are kept up to date.
Delivering results and meeting customer expectations: A strong focus on achieving desired outcomes while maintaining high standards of customer service.
Adapting and responding to change: Comfort with adapting to changing work environments and priorities, remaining flexible to new demands or challenges.
Coping with pressure and setbacks: Demonstrated ability to handle stress and setbacks effectively, maintaining performance in challenging situations.
Achieving personal work goals: Self-motivated and driven to achieve both personal and team goals, contributing to the overall success of the department.

Education and Experience:

For the Life Claims Team:
- Matric/Grade 12 is essential
- At least 2 years of experience in a leadership role
- 2 years of experience in a claims environment (advantageous)
For the Underwriting Presales Consultant:
- Matric/Grade 12 is essential
- 1-year experience as an inbound service consultant in a life insurance environment
- 1–2 years of working experience as an underwriter is essential
- 1 year of nursing/medical experience (advantageous)

Knowledge:

For the Life Claims Team:
- In-depth understanding of business processes, company products, and compliance.
- Knowledge of the UK Insurance Industry (advantageous)
For the Underwriting Presales Consultant:
- Basic understanding of VitalityLife products
- Underwriting procedures, including medical, financial, and vocational guidelines
- Medical background is beneficial.

Employment Equity:

Discovery VitalityLife values diversity and inclusivity in its workforce and encourages applicants from various backgrounds, including those with disabilities, to apply. The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

In conclusion, Discovery VitalityLife offers a dynamic work environment for individuals passionate about enhancing customer experiences while developing their careers in the insurance industry. If you are looking for an opportunity to grow, make a meaningful impact, and thrive in a fast-paced role, these positions may be perfect for you.

4. Business Analyst

Job Introduction:

Discovery is a dynamic, fast-paced company driven by a core purpose: making people healthier and enhancing their lives. With a focus on innovation, Discovery is dedicated to achieving both financial success and creating positive societal change. The company is seeking exceptional individuals who align with its core purpose and values to join their teams. Discovery Invest, a key player in the company, provides a comprehensive range of investment products and services, and is now looking for a Business Analyst to help develop its SmartAdvice quotation system, Adviser 360.

Role Responsibility:

The primary responsibility of the Business Analyst for Discovery Invest is to gather, analyze, and document business requirements for the SmartAdvice quotation system. This role requires an individual to work closely with stakeholders, translating product specifications into business requirements necessary for system development. Key responsibilities include:

Analysis of Actuarial Product Specs: Translate Actuarial product specifications into clear and concise business requirements for system development.
Facilitate Stakeholder Sessions: Conduct interviews and information gathering sessions with stakeholders to gather insights and define business requirements effectively.
Compile Functional Requirements: Design and document user interfaces, reports, field functionality, business and product rules, and process enhancements for the new Business Quoting system, Adviser 360.
Root Cause Analysis: Conduct investigations and root cause analysis for production defects to ensure smooth operation of the Online Sales Platform.
Assist in User Acceptance Testing (UAT): Support the testing team during the UAT phase to ensure the Online Sales Platform aligns with the Functional Requirements Specification.
Provide Regular Updates: Maintain communication with the line manager and stakeholders by providing regular updates on the progress of tasks.
Adhere to Standards: Ensure all documentation complies with the company’s established standards for compiling Functional Requirement Specifications.
Stakeholder Relationship Management: Develop and maintain strong relationships with internal and external stakeholders to ensure effective collaboration.

Effective Management of Staff:

In this role, the Business Analyst is expected to effectively manage their interactions with the relevant stakeholders and ensure that any concerns or needs are communicated efficiently to other team members. While the position does not include direct line management responsibilities, a key aspect of the role involves managing relationships with various stakeholders, both internal and external, ensuring smooth communication and collaboration across departments.

Effective Management of Operations:

The role requires an individual who can handle the operational responsibilities involved in the analysis, documentation, and implementation of business requirements for the SmartAdvice quotation system. The Business Analyst will be responsible for ensuring that all operational processes associated with system development are documented correctly and that progress is regularly communicated to stakeholders. Strong organizational skills are essential to manage these responsibilities efficiently.

Effective Management of Business Development Function:

The Business Analyst will also play a crucial role in supporting the business development function, particularly in terms of understanding and translating the business needs into actionable system requirements. By gathering and analyzing data from various stakeholders, the Business Analyst helps the team improve its offering and grow its market share by ensuring that the SmartAdvice quotation system and other tools are optimized for client satisfaction.

The Ideal Candidate:

The ideal candidate will have a combination of technical, analytical, and interpersonal skills that allow them to effectively communicate with stakeholders and help shape business solutions. Key qualifications include:

Education:
- A minimum Matric pass with Mathematics (grade C or higher).
- A recognized Business Analysis qualification.
Experience:
- At least 2 years of Business Analysis experience, particularly in the Life Insurance, Investments, or any Financial or Corporate Industry.
Industry Knowledge:
- Familiarity with the Life or Investment Insurance Industry and an understanding of the System Development Life Cycle (SDLC) is highly advantageous.
Technical Skills:
- Proficiency in MS Office Suite (Expert level).
- Technical systems knowledge is beneficial for this role.

Skills and Attributes:

Business Process Modelling:
- Ability to model business processes effectively using various techniques and methods.
Analytical Skills:
- Strong ability to analyze complex data, identify trends, and derive actionable insights.
Business Acumen:
- A solid understanding of business functions and how they relate to financial systems.
Critical Thinking & Problem-Solving:
- Ability to critically analyze situations and devise solutions to overcome obstacles.
Stakeholder Management:
- Strong communication skills and the ability to manage relationships with stakeholders to ensure alignment with business objectives.
Project Management Skills:
- Experience in managing projects and delivering on time with attention to detail.
Values-Driven & Resilient:
- The ideal candidate will be values-driven, resilient, optimistic, and able to thrive in a fast-paced environment.
Instils Trust & Drives Results:
- Ability to build trust with stakeholders and drive results while maintaining a high standard of service.
Learns on the Fly & People Savvy:
- Quick to adapt to new systems and environments while maintaining strong interpersonal relationships with colleagues and stakeholders.

Employment Equity:

Discovery follows a strict Employment Equity Plan, and as an Equal Opportunities employer, they encourage applicants from diverse backgrounds to apply. The company is committed to providing equal employment opportunities in all aspects of its recruitment process.

Joining Discovery Invest provides the opportunity to be part of a company that values innovation, growth, and making a positive impact. If you are a driven individual who thrives in a dynamic, fast-paced environment, this position could be the perfect fit for you.

we actively encourage and welcome people with various disabilities to apply.

5. Marketing Consultant

Job Introduction:

Discovery is a global leader focused on enhancing and protecting people’s lives. Its mission is to create a healthier world by providing innovative solutions in healthcare, life insurance, and investments. At Discovery, exceptional individuals who align with their core purpose of promoting positive change are given the opportunity to thrive in a fast-paced and dynamic environment. With a commitment to making financial success and societal impact work hand-in-hand, Discovery offers an engaging and rewarding career path for talented and driven individuals.

Two exciting positions are currently open at Discovery: one within the Vitality Travel division and another in the Discovery Connect team. Below is a comprehensive overview of the responsibilities and requirements for both positions.

Role Responsibility – Vitality Travel Brand Strategy Implementation:

As part of the Vitality Travel team, the successful candidate will be responsible for implementing the brand and communication strategy for Vitality Travel, Discovery’s flagship travel rewards product. This product has become a major lead generator for Discovery Bank.

Key responsibilities include:

Driving Brand Strategy: Lead and define the implementation of the brand strategy for Vitality Travel, ensuring consistency and relevance in all communication.
Marketing Communications: Manage all marketing communications for Vitality Travel, including digital and print content, and ensure they align with the brand’s goals.
Ad Hoc Campaigns: Assist with the rollout of campaigns related to Vitality Travel, sometimes requiring work outside of office hours, including weekends.
Stakeholder Management: Collaborate with internal teams and business units, obtaining necessary approvals and managing timelines and expectations.
Thought Leadership Development: Develop and co-create engaging content with travel writers and product owners to position Discovery as a leader in travel rewards.
Project Management: Plan, implement, and evaluate key projects, including managing timelines, deliverables, and communication materials.
Relationship Building: Maintain strong relationships with stakeholders, including internal teams and external partners, to ensure alignment and smooth execution of initiatives.
Continuous Improvement: Regularly evaluate projects and communication processes, identifying opportunities for improvement and optimization.

Role Responsibility – Discovery Connect Team Leader (Bank DC Team Leader):

As part of the Discovery Connect team, the Team Leader will be responsible for managing a telesales team to consistently meet or exceed targets while ensuring effective staff development. Discovery Connect is the direct sales channel for the group, which includes all product lines, including Discovery Bank. The team leader plays a pivotal role in client acquisition methodology and is critical to the division’s continued growth.

Key responsibilities include:

Leading and Managing a Team: Supervise a team of 11-13 telesales agents, guiding them to meet or exceed sales targets.
Coaching and Development: Offer continuous performance management, coaching, and feedback to team members to ensure optimal performance and professional growth.
Quality Assurance: Review and assess calls, providing feedback to consultants to ensure quality and compliance with internal standards.
Handling Escalated Queries: Assist with complex customer queries, ensuring quick resolution and maintaining high customer satisfaction levels.
Staff Motivation: Inspire and motivate the team to maintain morale, encourage sales achievement, and recognize individual and team accomplishments.
Team Engagement: Foster an environment of open communication and ensure all team members are engaged, informed, and supported.
Policy Adherence: Ensure the team complies with internal policies and regulatory requirements, such as the FAIS regulations.
Performance Reporting: Monitor and assess the team’s performance against targets, provide reports, and recommend improvements.

Effective Management of Staff – Vitality Travel and Discovery Connect:

Staff Coaching: Both positions require strong mentoring and coaching skills to help team members perform to their fullest potential.
Leadership Qualities: Effective leadership is essential to foster a collaborative, efficient, and goal-driven team environment.
Managing Expectations: Both roles require the ability to manage expectations effectively, ensuring all stakeholders are aligned with project goals and timelines.

Effective Management of Operations – Vitality Travel and Discovery Connect:

Timely Execution: Managing timelines for marketing material approvals and ensuring adherence to project deadlines is critical in the Vitality Travel role.
Sales and Performance Targets: In the Discovery Connect role, driving the telesales team to achieve sales targets while managing performance metrics is a core responsibility.
Process Optimization: Both positions require continuous evaluation of processes and strategies to identify opportunities for improving operations.

Effective Management of Business Development Function:

Growth and Innovation: Vitality Travel’s growth as a leading travel rewards product and Discovery Connect’s expansion as a direct sales channel require strategic thinking and a focus on developing new business opportunities.
Stakeholder Collaboration: Effective business development in both roles involves working closely with internal and external partners to ensure the successful execution of initiatives.

The Ideal Candidate:

For both positions, the ideal candidates will:

Be Results-Driven: Whether in brand communication or sales, the candidate must be committed to achieving high performance.
Possess Strong Leadership Skills: Candidates should be able to lead teams effectively, guiding them through challenges while maintaining motivation and morale.
Demonstrate Excellent Communication Skills: Whether dealing with stakeholders or customers, communication is key in both roles.
Exhibit Strong Project Management: Proven experience managing projects and meeting deadlines in a fast-paced environment is essential for both roles.
Show Adaptability and Flexibility: Both positions require flexibility in working hours and the ability to manage multiple tasks simultaneously.

Skills and Attributes:

For the Vitality Travel Role:
- Strategic thinking and project management
- Expertise in brand communication and digital media
- Relationship management and stakeholder engagement skills
For the Discovery Connect Role:
- Sales-driven with excellent interpersonal skills
- Strong coaching and development capabilities
- Ability to manage performance and assess results

Education and Experience Requirements:

For Vitality Travel Role:
- A minimum of a 3-year undergraduate degree, preferably in communication or a related field
- At least 2-3 years of experience in marketing, communications, or brand management
For Discovery Connect Role:
- Grade 12 (essential)
- Minimum of 4 years outbound/inbound telesales experience
- 3 years leadership/team leader experience
- FAIS credits and regulatory exam completion required

6. Professional Assistant

Job Introduction:

The Professional Assistant role is a crucial position within the company, providing administrative support to the Group Chief Actuary, Head of Finance, and Head of Group Tax, as well as their teams. This dynamic role is essential for ensuring smooth operations and the efficient functioning of senior management functions. The successful candidate will be responsible for a wide range of administrative duties aimed at enhancing team productivity and streamlining processes. The position requires someone who can manage various tasks simultaneously, is highly organized, and demonstrates an ability to work in a fast-paced, high-pressure environment.

Role Responsibility:

The role encompasses a broad array of duties, each aimed at supporting senior management and ensuring that the Group’s operations run smoothly. Some of the core responsibilities include:

Administrative Support:
- Provide ongoing administrative assistance to the Heads of Group Functions and their respective team members.
- Offer support with various administrative tasks, ensuring all functions within the teams are organized and efficient.
Meeting and Event Coordination:
- Prepare and distribute agenda and meeting packs for various committees (e.g., Audit Committees, Finance Committees, Actuarial Committee, Investment Committee, and other relevant meetings).
- Assist in the preparation of team meetings, including scheduling, room bookings, document preparation, and organizing coffee orders.
- Take minutes during team and committee meetings to ensure important points are documented.
Diary and Email Management:
- Manage the diaries of senior executives, ensuring their schedules are well-organized and efficient.
- Handle internal and external email communications, ensuring timely responses to queries and maintaining professional correspondence.
Office Management and Procurement:
- Log IT and Group Facilities calls and serve as a point of contact for any repairs or facility-related issues.
- Coordinate functions and events for the teams and assist with ordering from procurement.
- Manage petty cash and ensure monthly and ad hoc expense claims for team members are processed.
Travel and Staff Training Administration:
- Assist with travel bookings and manage related logistics, including transportation and accommodation arrangements.
- Handle administration related to staff training bookings and budgets, supporting the team’s continuous learning and development.
Onboarding New Recruits:
- Support the onboarding process for new recruits, ensuring all necessary arrangements and documentation are in place to welcome them to the team.
Ad Hoc Functions:
- Perform ad hoc functions and projects outside the regular responsibilities, providing flexibility and adaptability to meet the team’s needs.

Effective Management of Staff:

While the primary role is administrative, managing the staff’s needs and ensuring smooth interactions is equally important. The Professional Assistant will:

Act as a liaison between the senior management team and other staff, ensuring all team members are supported.
Facilitate clear communication channels between departments and help resolve issues efficiently.
Provide feedback to senior management to help improve workflow processes and staff management within the teams.

Effective Management of Operations:

The Professional Assistant will oversee various operational aspects within the department, ensuring that processes are effective and efficient. Key operations management duties include:

Handling multiple tasks simultaneously, including meeting and event coordination, travel bookings, procurement, and office management tasks.
Ensuring timely execution of operational processes and prioritizing tasks based on urgency.
Keeping track of deadlines and ensuring that nothing is missed, especially in high-pressure situations.
Ensuring that all required documentation and communications are prepared and distributed on time.

Effective Management of Business Development Function:

Though not explicitly the responsibility of this role, the Professional Assistant will indirectly support the business development function by assisting with logistical arrangements for events, meetings, and other initiatives that contribute to business growth.

Support meetings and events related to business development activities, ensuring that all related tasks are executed with precision.
Assist with gathering and preparing presentation materials for various committees, contributing to the strategic direction and development of the company.

The Ideal Candidate:

The ideal candidate for the Professional Assistant role should possess a combination of skills, experience, and attributes that allow them to excel in a dynamic environment. Key characteristics include:

Experience and Qualifications:
- A minimum of 3 years’ experience as a Personal Assistant to Senior Management.
- A proven track record of managing administrative tasks at a senior level.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook), with intermediate skills in these programs.
- Experience in a Company Secretariat environment is an advantage.
Skills:
- Exceptional communication skills, both written and verbal.
- Strong organizational skills, with the ability to manage multiple tasks efficiently.
- Ability to work under pressure and handle high-priority tasks with minimal supervision.
- Attention to detail and ability to maintain a high level of accuracy in all tasks.
Personal Attributes:
- A professional demeanor, upholding ethics and company values at all times.
- A proactive approach, anticipating needs and taking initiative in supporting the senior management team.
- Adaptability, with the ability to manage changing priorities and work in a fast-paced environment.
- Strong interpersonal skills, with the ability to build and maintain relationships with internal and external clients.

Skills and Attributes:

Communication and Interpersonal Skills: Excellent communication and comprehension are required, as the role involves interacting with various internal and external stakeholders.
Ethics and Integrity: The ideal candidate must uphold the company’s values and demonstrate ethical behavior in all aspects of their work.
Stress Management: The ability to manage stress and work productively in a high-pressure environment is essential.
Technical Skills: Proficiency in Microsoft Office tools and understanding of administrative tools to manage day-to-day responsibilities effectively.
Organizational Abilities: A well-organized individual who can handle a variety of tasks at once without compromising quality or deadlines.

7. DC- Insure -Telesales Consultant – Park Square (KZN)

Job Introduction:

Discovery Connect, part of the Discovery Group, is offering an exciting opportunity for a dynamic individual to join their telesales team as a Telesales Consultant. This position is based in Park Square, KZN, and is ideal for individuals passionate about sales, providing exceptional service, and looking to develop their careers in the insurance industry. As part of a high-performance team, the successful individual will report to the Sales Team Leader and will be expected to contribute to the growth of Discovery Insure by meeting sales targets, delivering excellent service to clients, and supporting the administration of sales processes.

Role Responsibility:

As a Telesales Consultant, you will be responsible for the following key duties and responsibilities:

Achieving Insure Sales Target: Meeting and exceeding sales targets for Discovery Insure products through effective telesales techniques and a keen understanding of customer needs.
Communication: Engaging with members via telephone, email, and fax to offer and explain insurance products and services. Clear and concise communication is essential to providing a superior customer experience.
General Administration: Managing all administrative duties associated with the telesales process, including accurately documenting customer interactions, tracking leads, and ensuring all sales data is up-to-date.
Financial Needs Analysis: Conducting thorough financial needs analysis for prospective clients to ensure that the insurance products offered meet their individual needs.
Achieving Quality Targets: Maintaining a high level of quality in every interaction, ensuring compliance with industry regulations and internal guidelines.
Overcoming Objections: Handling objections effectively, with a focus on providing the right solutions to clients’ concerns and building long-lasting relationships.
Adhering to Service Level Agreements (SLAs): Meeting agreed-upon timelines and performance metrics, ensuring high standards of service are upheld in every transaction.

Effective Management of Staff:

While this role is primarily focused on individual performance, the Telesales Consultant will also contribute to fostering a collaborative team environment. Successful team dynamics are essential for achieving sales targets and ensuring customer satisfaction. As part of a supportive and growth-driven culture, the individual will be expected to work well within the team, sharing best practices and learning from colleagues.

Effective Management of Operations:

This role requires the ability to manage sales operations independently. The Telesales Consultant will be responsible for organizing and prioritizing their daily tasks, managing the flow of incoming and outgoing calls, and maintaining an organized approach to managing sales leads and follow-ups. Effective time management and the ability to adapt to changing demands will be key to thriving in this fast-paced environment.

Effective Management of Business Development Function:

Business development is an integral part of this role. The Telesales Consultant will be responsible for identifying new sales opportunities and converting leads into successful sales. By staying up-to-date with product offerings and understanding client needs, the individual will contribute directly to the growth of Discovery Insure’s customer base. Developing new business relationships and maintaining existing ones will be crucial to success in this role.

The Ideal Candidate:

The ideal candidate for this position will have a passion for sales, an entrepreneurial mindset, and a strong desire to meet targets. They will be self-motivated, resilient, and capable of managing their workload efficiently. The following qualifications and attributes are key for success in the role:

Matric (Grade 12): A minimum requirement for this role.
Sales Experience: At least 2 years of sales experience, particularly in an outbound telesales environment, is preferred. Experience with short-term insurance products is an added advantage.
Product Knowledge: A minimum of 2 years of experience with short-term products, specifically Discovery Insure, is desirable.
PC Literacy: Proficient in MS Office applications, including Word, Excel, and email. Familiarity with other CRM and sales tracking systems is a plus.
Tertiary Qualification: While not mandatory, a tertiary qualification will be beneficial in enhancing the candidate’s profile.
NQF5 and RE5 Qualification: These qualifications are desirable and will further enhance the candidate’s ability to perform in the role.
Language Skills: The ability to communicate fluently in English or Afrikaans is essential, with an emphasis on clear, professional communication.

Skills and Attributes:

The following skills and attributes will contribute to the individual’s success in this role:

Target Driven: A strong motivation to meet and exceed sales targets.
Goal-Oriented: Focused on achieving both short-term and long-term goals.
Self-Motivated: Capable of working independently with minimal supervision.
Ability to Perform Under Pressure: Comfortable working in a fast-paced environment and handling pressure effectively.
Adaptability: Ability to adapt to changes in products, processes, and industry trends.
Persuasiveness: The ability to convince clients of the benefits of Discovery Insure products and overcome objections.
Resilience/Tenacity: Persisting in the face of challenges and setbacks, always seeking to improve sales performance.
Sound Time Management: Ability to manage multiple tasks and prioritize effectively.
Self-Managed: Capable of staying organized, ensuring deadlines are met, and managing responsibilities independently.
Attention to Detail: High level of accuracy in documenting interactions and managing client data.
Quick Learner: Ability to absorb new information quickly and apply it to sales strategies.