1. General Assistant x3 – Springfield Bunny Bar, Retail Centre
Job Introduction
Are you ready to become a part of South Africa’s most dynamic and fast-paced industries? Hollywoodbets, a leading name in Food and Beverage, is looking for General Assistants (x3) to join their team at Springfield Bunny Bar, Retail Centre in Durban, KwaZulu-Natal. This casual role offers you the opportunity to work with a vibrant and innovative team dedicated to excellence.
With Hollywoodbets, you won’t just work—you’ll grow, learn, and contribute to a brand that continues to break boundaries. Applications close on 13 February 2025, so don’t miss the chance to join a company that values talent and passion!
Hollywoodbets is a powerhouse brand that started from humble beginnings in Durban. Over the years, it has evolved into a globally recognized name, operating across Africa and the United Kingdom. The company is renowned for its innovative approach and commitment to excellence. Hollywoodbets offers its employees an engaging and challenging work environment with opportunities for professional growth and development.
Joining the Hollywoodbets Purple Team means working with a group of like-minded individuals who are driven, creative, and ready to take on any challenge. Whether in operations, customer service, or business development, Hollywoodbets is committed to helping its employees achieve their full potential.
Role Responsibility
As a General Assistant, you will play a critical role in ensuring the smooth functioning of the Springfield Bunny Bar kitchen. Your responsibilities will include food preparation, stock management, and maintaining exceptional housekeeping standards. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering excellent customer service.
Here’s a detailed breakdown of your responsibilities:
- Effective Management of Staff
- Ensure adherence to health and safety standards, including dress codes.
- Collaborate with chefs and team members to ensure seamless operations.
- Support the team by handling ad hoc duties, such as stock receiving and disclosing wastage.
- Effective Management of Operations
- Inspect and clean food preparation areas to maintain safe and sanitary conditions.
- Oversee kitchen stock, ensuring proper storage, packaging, and rotation.
- Monitor and report expired food, operational issues, and low-stock items.
- Maintain cleanliness in all areas, including appliances, floors, and walls.
- Effective Management of Business Development Function
- Ensure all food orders are prepared and served promptly, meeting Hollywoodbets’ presentation standards.
- Assist with kitchen stock counts and recommend defrosting freezers when necessary.
- Minimize wastage by storing leftover food appropriately for next-day use.
The Ideal Candidate
To thrive as a General Assistant at Hollywoodbets, you need to bring a mix of skills, attributes, and a can-do attitude to the table. Here’s what we’re looking for:
- Skills and Attributes
- Good communication and interpersonal skills.
- High level of integrity, trustworthiness, and reliability.
- Strong attention to detail and excellent time management.
- Good numeracy and stock analysis skills.
- Ability to meet deadlines while maintaining professionalism.
- A Bonus To Have
- Previous experience in the Food and Beverage industry.
Key Duties and Responsibilities
The following tasks will form a significant part of your daily routine as a General Assistant:
- Food Preparation and Hygiene
- Assist chefs in basic food preparation and ensure timely dishing up of orders.
- Inspect kitchen stock to ensure compliance with safety standards.
- Maintain the cleanliness of food preparation areas, equipment, and utensils.
- Stock Management
- Monitor kitchen stock levels and report low-stock items to the Chef.
- Ensure proper rotation of stock and disposal of expired food.
- Handle leftover food storage to maintain freshness for the following day.
- Customer Service Excellence
- Ensure orders are prepared promptly and presented in line with company standards.
- Collaborate with team members to deliver exceptional service.
- Operational Maintenance
- Clean kitchen appliances, floors, walls, and other surfaces regularly.
- Report any operational issues, such as faulty equipment, to the relevant department.
- Team Support
- Assist with receiving stock and disclosing any wastage or breakages during shifts.
- Maintain a clean and organized kitchen area for the next shift.
With Hollywoodbets You Will
- Work with an authentic team eager to achieve common goals.
- Experience the thrill of a fast-paced industry that offers endless challenges.
- Grow professionally with development plans tailored to your career aspirations.
Why Join Hollywoodbets?
Hollywoodbets offers a supportive environment where employees are encouraged to innovate, create, and excel. As part of the Purple Team, you’ll enjoy:
- A vibrant and inclusive work culture.
- Opportunities for career growth and development.
- Exposure to a dynamic and fast-paced industry.
How to Apply
If you’re ready to join a team that is passionate about success and committed to excellence, apply today! Ensure your application is submitted by 13 February 2025.To apply, submit your resume along with a short motivation letter detailing why you’re the perfect fit for the General Assistant role at Hollywoodbets. Applications can be submitted via the company’s official website or through any specified application channels.
Apply here:
General Assistant x3 – Springfield Bunny Bar, Retail Centre
2. VIP Security Officer x 3 – Hollywoodbets (Durban, KwaZulu-Natal)
Job Introduction
Are you ready to become a part of South Africa’s most dynamic and fast-paced industries? Hollywoodbets, a leading name in Food and Beverage, is looking for General Assistants (x3) to join their team at Springfield Bunny Bar, Retail Centre in Durban, KwaZulu-Natal. This casual role offers you the opportunity to work with a vibrant and innovative team dedicated to excellence. With Hollywoodbets, you won’t just work—you’ll grow, learn, and contribute to a brand that continues to break boundaries. Applications close on 13 February 2025, so don’t miss the chance to join a company that values talent and passion!
Company Overview
Hollywoodbets, one of South Africa’s leading gambling and casino brands, has grown from its humble beginnings in Durban into a powerhouse operating across Africa and the United Kingdom. Join the Hollywoodbets Purple Team and become part of a dynamic and innovative environment, committed to achieving excellence and expanding its global footprint. Hollywoodbets is offering an opportunity for three VIP Security Officers to join their team in Durban, KwaZulu-Natal. The role involves ensuring a safe and secure environment for guests and team members by patrolling premises, monitoring surveillance equipment, and reporting suspicious activities.
Key Responsibilities
Security and Patrol
- Conduct perimeter patrols before branch opening and ensure surroundings are safe.
- Monitor premises using surveillance equipment.
- Perform floor walks and ensure security checks are completed daily.
- Patrol internal and external areas, including parking and back entrances.
Opening and Closing Procedures
- Ensure safety during opening and closing hours.
- Monitor colleagues and surroundings for potential dangers.
- Minimize risks during branch closure by implementing safety protocols.
Guest Service
- Greet guests warmly with phrases such as, “Good day, welcome to Hollywood.”
- Address guest complaints in a proactive and positive manner.
- Promote a culture of guest service excellence with “service with a smile.”
Compliance
- Enforce branch rules:
- No weapons, alcohol, or bags allowed.
- No entry for individuals under 18 years.
- Perform guest and team member scans at entry points.
- Ensure proper uniform standards, including full Amadoda uniform with name badges.
Code of Conduct
- Avoid distractions: no sitting, lounging, or cell phone use while on duty.
- Maintain professional conduct by abstaining from alcohol, smoking, or casual conversations.
- Avoid sleeping or abandoning posts during shifts.
Operational Support
- Assist in stock deliveries, alarm tests, and daily reports by 10:00 AM.
- Ensure all two-way radios and panic buttons are functional.
What You Bring to the Role
Essential Requirements
- PSIRA Registration: Must be registered with the Private Security Industry Regulatory Authority.
- Experience: Previous security experience is essential.
Preferred Skills
- Valid driver’s license.
- Excellent communication and problem-solving abilities.
- Attention to detail and strong customer focus.
Physical Requirements
- Maintain physical fitness to meet job demands.
- Willingness to work flexible hours and rotating shifts.
Why Join Hollywoodbets?
- Be part of a vibrant and fast-paced industry.
- Opportunities for career growth and development.
- Join a team committed to innovation and achieving goals.
- Work in a culture that values excellence, accountability, and guest satisfaction.
Apply here:
VIP (Security) Officers x 3 – Western Cape
3. Customer Service Consultant Deposits x 4
Job Introduction:
Joining the Hollywoodbets Purple Team is not just a job; it’s an invitation to be part of one of South Africa’s greatest success stories. From modest beginnings in Durban to becoming a powerhouse brand operating across Africa and the United Kingdom, Hollywoodbets continues to grow its global footprint. Now, the opportunity is here for you to be part of this dynamic and innovative team.
We’re excited to announce an incredible opportunity for 4 Customer Service Consultants – Deposits to be based in Umhlanga. If you thrive in a fast-paced environment, are passionate about providing exceptional service, and are eager to take on new challenges, this might just be your time to shine.
About the Company
Hollywoodbets is more than just a leading betting operator; it’s a family of authentic, creative, and driven individuals dedicated to making an impact. Our culture is built on teamwork, innovation, and excellence. We believe in fostering talent, nurturing growth, and celebrating success together. As part of the Hollywoodbets Purple Team, you’ll be working in a vibrant and fast-paced environment with endless opportunities for personal and professional growth.
Role Responsibility
As a Customer Service Consultant – Deposits, you’ll play a vital role in ensuring seamless customer service. You’ll be responsible for attending to all customer queries related to deposits and processing branch withdrawals accurately and efficiently. Here’s a breakdown of your key responsibilities:
1. Effective Customer Query Resolution
- Allocate deposits to customer accounts accurately using the designated platform.
- Address unaccounted transactions daily to ensure proper record-keeping and client satisfaction.
- Process withdrawal requests from branches while adhering to the prescribed withdrawal checklist.
- Perform security checks to ensure all queries are resolved effectively and within set timelines.
- Investigate and resolve account-related discrepancies by collaborating with internal and external stakeholders.
2. Ensuring Exceptional Customer Service
- Deliver quality customer service principles across all interactions, whether through calls, emails, or other communication platforms.
- Strive to maintain an optimal turnaround time for resolving customer queries.
- Demonstrate professional, empathetic, and solution-driven communication when dealing with customers and internal team members.
3. Supporting Operations and Administration
- Achieve quality assurance targets by implementing interventions to address areas of improvement.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Perform ad-hoc functions as required by operational needs, contributing to the efficiency of the broader team.
The Ideal Candidate
To excel in this role, we’re looking for someone who can bring their expertise, passion, and commitment to the team. Here are the qualifications, skills, and attributes we’re looking for:
Skills and Attributes
- Customer Service Excellence: A deep commitment to providing outstanding customer experiences.
- Attention to Detail: Strong ability to ensure accuracy in every task performed.
- Exceptional Administration Skills: Organized and efficient in handling multiple tasks simultaneously.
- Tech-Savvy: Proficient in MS Office and Excel, with the ability to adapt to different platforms and tools quickly.
- Knowledge of Betting Types: Familiarity with betting platforms and various betting types will be advantageous.
Qualifications
- Essential: 1-year Contact Centre experience in a customer service role.
- Preferred:
- A Degree or Diploma in a related field.
- Experience in finance or related industries.
Effective Management of Staff
Although this role doesn’t involve direct management, you will work closely with colleagues and team leaders to ensure operational goals are met. You’ll collaborate with internal stakeholders to troubleshoot and resolve customer issues efficiently. As a vital part of the Hollywoodbets Purple Team, your role indirectly contributes to effective teamwork and collaboration.
Effective Management of Operations
Your role as a Customer Service Consultant – Deposits revolves around ensuring operational efficiency. This includes managing daily transactions, maintaining quality standards, and adhering to operational policies. By handling customer queries and account discrepancies, you’ll be integral in keeping the company’s operations running smoothly.
Key operational responsibilities include:
- Allocating deposits accurately to customer accounts.
- Addressing discrepancies in unaccounted transactions.
- Ensuring proper security checks are performed for all requests and queries.
Effective Management of Business Development Function
While the primary focus of this role is customer service, your work contributes to the company’s business development objectives. Providing excellent service enhances the brand’s reputation, builds customer loyalty, and drives repeat business. Your ability to resolve issues promptly and effectively ensures that Hollywoodbets remains the go-to choice for customers across Africa and beyond.
Why Join Hollywoodbets?
By joining the Hollywoodbets Purple Team, you’ll:
- Innovate and Create: Collaborate with like-minded individuals in an authentic, goal-oriented team.
- Embrace Challenges: Thrive in a fast-paced and dynamic industry that rewards hard work and innovation.
- Grow Your Career: Benefit from development plans and a supportive culture that promotes professional growth.
Hollywoodbets is not just a workplace; it’s a launchpad for success. This role as a Customer Service Consultant – Deposits provides an opportunity to grow within an exciting and fast-paced industry. If you have experience in customer service, a keen eye for detail, and a passion for resolving queries efficiently, this role is tailor-made for you.
Be a part of a company that’s transforming lives and redefining excellence in the betting industry. Take the leap, join the Hollywoodbets Purple Team, and make your mark as a customer service star. Let’s reach for the stars together!
Apply here:
Customer Service Consultant Deposits x 4