1. Receptionist
Listing Reference: R02: Receptionist
Listing Status: Open
Position Summary
Company: Emerald Resort & Casino
Industry: Hospitality & Tourism
Job Category: Receptionist
Location: Vanderbijlpark, Gauteng
Contract Type: Permanent
Remuneration: Market-related
EE position: Yes
Closing Date: 21 February 2025
Introduction
Emerald Resort & Casino, a member of the Tsogo Sun group, is looking for a passionate and customer-oriented Receptionist to join our growing family. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys providing top-tier guest experiences. Our employees are our most valuable asset, and we invest in their growth by offering career development opportunities within the company. If you are enthusiastic about hospitality and eager to work with a dynamic team, we invite you to apply.
Job Description
The Receptionist will serve as the first point of contact for guests at Emerald Resort & Casino. You will be responsible for managing incoming calls, booking external services when required, and ensuring seamless front desk operations. The ideal candidate will be well-groomed, presentable, and professional at all times. You will work both independently and as part of a team to consistently deliver high-quality standards and ensure that all guests have an excellent experience.
Key Responsibilities:
- Answer and manage all incoming calls professionally and efficiently
- Greet and assist guests with check-in and check-out procedures
- Handle guest inquiries and provide accurate information about the resort and its services
- Book external services as required
- Maintain a neat and professional front desk area
- Sell and promote Emerald Resort & Casino’s products and services to guests
- Ensure that the reception desk is always manned and operational
- Work collaboratively with other departments to ensure guest satisfaction
Ideal Candidate
To be successful in this role, you should have a passion for hospitality, excellent communication skills, and a customer-first attitude. You should be proactive, detail-oriented, and capable of handling multiple tasks efficiently.
Qualifications & Experience:
- Matric Certificate (NQF 4)
- Diploma in Hospitality/Hotel Management
- Proficiency in English (verbal and written)
- Experience working with Hotel Management Systems, particularly Opera
- At least one year of experience in a similar hotel reception position
- Strong customer service skills with a proven ability to handle guest requests professionally
Role Responsibility
- Act as the main point of contact for guests, providing excellent customer service
- Ensure that all guests have a smooth check-in and check-out experience
- Maintain guest records and ensure all necessary documentation is updated
- Handle cash transactions and process payments accurately
- Address and resolve guest complaints in a courteous and timely manner
- Provide concierge services, including recommending local attractions and booking reservations
- Ensure compliance with all company policies and standard operating procedures
- Assist in administrative duties as required by management
Skills & Attributes
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to remain calm and professional in high-pressure situations
- Attention to detail with a focus on accuracy
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Well-groomed, presentable, and professional at all times
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
How to Apply
To apply, please submit the following documents:
- A CV (maximum 4 pages)
- Contactable references (including telephone numbers)
- A cover letter highlighting three reasons why you are the best candidate for this position
Application Details:
- Email: emerald.vacancies@tsogosun.com
- Phone: 016 982 8000
Please note that only shortlisted candidates will be contacted. Emerald Resort & Casino is an equal opportunity employer and values diversity in the workplace. If you are passionate about delivering exceptional guest experiences and have the qualifications and skills required, we encourage you to apply before the closing date.
Join our team and take the next step in your hospitality career at Emerald Resort & Casino!
2. Guest Relations Attendant
Listing Reference: G70: Guest Relations Attendant
Listing Status: Open
Position Summary
Company: Tsogo Sun
Industry: Hospitality
Job Category: Customer Service / Guest Relations
Location: Suncoast, South Africa
Contract Type: Permanent
Remuneration: Competitive Salary
EE Position: Yes
Closing Date: 24th February 2025
Introduction
Tsogo Sun is a leading hospitality and entertainment company known for providing exceptional guest experiences. We are looking for a dedicated and enthusiastic Guest Relations Attendant to join our Suncoast team. This is a great opportunity for individuals who are passionate about customer service and want to be part of a dynamic and growing company. If you have what it takes to excel in the hospitality industry, we encourage you to apply.
Job Description
The Guest Relations Attendant plays a crucial role in ensuring a seamless and memorable experience for our guests. As the first point of contact, you will be responsible for handling reservations, managing guest requests, and maintaining a professional and welcoming atmosphere in the reception area. You will work closely with other team members to provide top-notch service and uphold the standards of Tsogo Sun.
Key Responsibilities:
- Maintain high customer service levels when processing guest reservations and requests
- Ensure all administrative functions of the guest services area are completed accurately and efficiently
- Adhere to hotel policies and procedures while handling guest inquiries and concerns
- Assist in training and development initiatives to enhance staff competencies
- Maintain the cleanliness, hygiene, and professional appearance of the reception area
- Work collaboratively within a team environment to uphold Tsogo Sun’s standards
- Provide information on hotel services, facilities, and local attractions to guests
- Handle check-in and check-out processes efficiently
- Resolve guest complaints promptly and professionally
Ideal Candidate
The ideal candidate for the Guest Relations Attendant role should possess strong customer service skills, a professional demeanor, and the ability to work effectively in a fast-paced environment. Candidates must be detail-oriented and committed to delivering excellence in hospitality.
Minimum Qualifications:
- Matric (NQF 4) or equivalent
- Strong verbal and written communication skills in English (NQF 4)
- Good numeracy skills
- Opera system experience
- Minimum of two years of experience in the hospitality industry
Role Responsibility
The Guest Relations Attendant will be responsible for the following tasks:
- Managing guest check-ins and check-outs efficiently
- Handling reservations and guest inquiries professionally
- Coordinating with other hotel departments to ensure guest satisfaction
- Maintaining accurate guest records and documentation
- Assisting in training new team members
- Ensuring compliance with safety and hygiene regulations
- Providing a warm and welcoming environment for all guests
Skills & Attributes
To excel in this role, the candidate should have:
- Excellent interpersonal and communication skills
- Strong problem-solving abilities
- Ability to multitask and handle pressure effectively
- Attention to detail and accuracy in administrative tasks
- Professional appearance and a friendly attitude
- Strong organizational skills
- Team player with a proactive approach
- Willingness to go the extra mile to ensure guest satisfaction
How to Apply
If you believe you have the skills and experience required for this role, we would love to hear from you. Submit your application by providing:
- A well-structured CV (maximum 4 pages)
- Contactable references with telephone numbers
- A covering letter explaining three reasons why you are the best candidate for this position
Application Deadline
All applications must be submitted before 24th February 2025. Apply now to be part of Tsogo Sun and start a rewarding career in hospitality.
Join us and become part of a team that values excellence, growth, and outstanding customer service. This is your opportunity to make a lasting impact in the hospitality industry.
Apply today and take the next step in your career with Tsogo Sun!
3. GUEST RELATIONS OFFICER
Listing Reference: G58: Guest Relations Officer
Listing Status: Open
Position Summary
Company: Emerald Resort & Casino
Industry: Hospitality & Entertainment
Job Category: Guest Relations
Location: Vanderbijlpark, Gauteng
Contract Type: Full-time
Remuneration: Market-related
EE position: No
Closing Date: 21 February 2025
Introduction
Emerald Resort & Casino, a distinguished member of the Tsogo Sun group, is inviting applications from passionate and hard-working individuals to join their ever-growing team as a Guest Relations Officer. This is an exciting opportunity for those who have a flair for hospitality, exceptional customer service skills, and a commitment to exceeding guest expectations. If you have a passion for ensuring memorable guest experiences, this role is tailor-made for you.
Job Description
As a Guest Relations Officer at Emerald Resort & Casino, your primary responsibility is to ensure a seamless and exceptional guest experience. This involves engaging with guests, resolving concerns efficiently, and implementing strategic action plans to enhance customer satisfaction. The role also requires strong administrative capabilities, as you will be responsible for overseeing guest services, including the welcome experience, handling queries, and managing promotions and announcements.
Ideal Candidate
We are seeking individuals who are enthusiastic about hospitality and customer service. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a proactive approach to guest interactions. Prior experience in a hospitality environment is essential to excel in this role.
Role Responsibility
- Implement action plans that optimize all guest relations tasks, ensuring that guests’ expectations are exceeded
- Handle the administration of guest services, including welcoming guests, assisting with queries, and addressing concerns
- Assist in promotional activities and make announcements when required
- Maintain a high standard of service and contribute to a positive guest experience
- Work collaboratively with the team to maintain an efficient and supportive working environment
- Ensure compliance with company policies and uphold hospitality standards
Skills & Attributes
- Strong communication and interpersonal skills
- Problem-solving ability with a guest-centric approach
- Ability to manage multiple tasks efficiently
- Attention to detail and a proactive attitude
- Administrative and organizational skills
- Ability to work both independently and as part of a team
- Experience in a hospitality environment (minimum of two years)
- Matric certificate (NQF 4) or equivalent qualification
Application Process
If you meet the qualifications and skills required for this role, we encourage you to apply and become part of the Emerald Resort & Casino family. To apply, please submit a written application including:
- A CV (maximum four pages)
- Contactable references with telephone numbers
- A cover letter detailing three reasons why you are the ideal candidate for the position
For more information or to apply, contact the HR Department:
Phone: 016 982 8000
Email: emerald.vacancies@tsogosun.com
Only successful applicants will be contacted. Take the next step in your hospitality career and join one of South Africa’s leading resorts today!
4. Guest Relations Attendant
Listing Reference: G70
Listing Status: Open
Position Summary
Company: Tsogo Sun Industry: Hospitality & Tourism Job Category: Guest Relations & Customer Service Location: Suncoast, Durban, South Africa Contract Type: Permanent Remuneration: Market-Related Salary EE Position: Yes Closing Date: 24th February 2025
Introduction
Tsogo Sun, a leading name in the South African hospitality industry, is seeking passionate and customer-focused individuals to join our team as a Guest Relations Attendant at our Suncoast location. If you are a dedicated professional with a flair for guest services and enjoy working in a dynamic environment, this opportunity is for you. At Tsogo Sun, we pride ourselves on offering our employees a platform for career growth and continuous development.
Job Description
The Guest Relations Attendant plays a crucial role in ensuring that the highest levels of customer service are maintained at all times. This position is responsible for processing guest reservations, managing administrative tasks, and ensuring an outstanding guest experience. The role demands a professional, courteous, and organized individual who can handle guest queries efficiently while upholding the company’s service excellence standards.
Key Responsibilities:
- Provide exceptional customer service while processing guest reservations and handling guest inquiries.
- Ensure all administrative tasks within the guest services department are completed accurately and promptly.
- Adhere strictly to hotel policies, standards, and procedures to maintain service quality.
- Foster a positive and supportive team environment where employees are well-trained and work collaboratively.
- Maintain a clean, professional, and well-organized reception area.
- Handle guest complaints and feedback with professionalism and efficiency.
- Work both independently and as part of a team to maintain high service delivery standards.
- Provide guests with accurate information regarding hotel services, facilities, and local attractions.
- Assist in managing check-in and check-out procedures smoothly to enhance the guest experience.
Ideal Candidate
To be considered for this role, candidates should meet the following qualifications and experience requirements:
- Education: Matric (NQF 4) or equivalent qualification.
- Experience: Minimum of two years of experience in the hospitality industry, preferably in a guest relations or front office role.
- Technical Skills: Proficiency in the Opera system is required.
- Language Proficiency: Excellent verbal and written communication skills in English (NQF 4).
- Customer Service: Strong commitment to providing outstanding guest experiences.
- Organizational Skills: Ability to multitask and handle administrative duties efficiently.
- Appearance: Maintain a professional and well-groomed appearance at all times.
- Problem-Solving: Ability to handle guest issues tactfully and resolve concerns efficiently.
- Team Player: Work collaboratively with colleagues to create a supportive work environment.
Role Responsibilities
The Guest Relations Attendant will be responsible for:
- Greeting guests warmly and ensuring they have a smooth check-in and check-out process.
- Handling reservations efficiently and ensuring accuracy in booking details.
- Managing guest requests, inquiries, and complaints with professionalism.
- Coordinating with housekeeping and other departments to ensure seamless service delivery.
- Maintaining updated guest records and ensuring confidentiality of guest information.
- Providing information about hotel facilities, services, and special promotions.
- Handling financial transactions related to guest stays in compliance with company policies.
- Ensuring the reception area remains clean, welcoming, and organized.
- Upholding Tsogo Sun’s brand values and service culture in all guest interactions.
Skills & Attributes
To excel in this role, candidates should possess the following skills and attributes:
- Customer-Oriented Mindset: Passion for delivering exceptional guest experiences.
- Attention to Detail: Accuracy in processing reservations and guest requests.
- Strong Communication Skills: Ability to interact effectively with guests and team members.
- Problem-Solving Abilities: Capability to resolve guest concerns swiftly and professionally.
- Time Management: Ability to manage multiple tasks efficiently under pressure.
- Tech-Savvy: Proficiency in the Opera reservation system and basic computer skills.
- Professional Appearance: Well-groomed and presentable at all times.
- Adaptability: Willingness to work shifts, weekends, and public holidays as required.
Application Process
If you believe you have what it takes to be part of the Tsogo Sun team, we encourage you to submit your application before the closing date. Your written application should include:
- A comprehensive CV (maximum four pages)
- Contactable references with telephone numbers
- A covering letter highlighting three key reasons why you are the ideal candidate for this position
To apply, please click on the provided link or scan the QR code. Ensure that your application is complete to avoid disqualification.
Why Join Tsogo Sun?
- Career Growth: Opportunity for career advancement within the Tsogo Sun Group.
- Work Environment: A dynamic and supportive work culture.
- Training & Development: Continuous learning opportunities to enhance your skills.
- Employee Benefits: Competitive remuneration and exclusive employee discounts.
Closing Date: 24th February 2025
Join Tsogo Sun and become a valued member of a hospitality giant committed to delivering unforgettable guest experiences. Apply today!
5. SURVEILLANCE OPERATOR
Listing Reference: S36: SURVEILLANCE OPERATOR
Listing Status: Open
Position Summary
Company: Tsogo Sun
Industry: Hospitality & Gaming
Job Category: Security & Surveillance
Location: Suncoast, South Africa
Contract Type: Permanent
Remuneration: Market-related
EE Position: Yes
Closing Date: 24th February 2025
Introduction
Tsogo Sun, one of the leading hospitality and gaming companies in South Africa, is seeking a highly skilled and diligent Surveillance Operator to join the team at Suncoast Casino. This role is designed for professionals who are passionate about security and ensuring compliance with company policies and industry regulations. If you thrive in a fast-paced environment and have a keen eye for detail, this opportunity is for you.
Job Description
The Surveillance Operator will play a crucial role in monitoring and maintaining the security of the casino floor, ensuring compliance with Tsogo Sun policies and the Gambling Board regulations. The role demands a high level of vigilance, quick decision-making, and accuracy in reporting security incidents.
Key responsibilities include:
- Conducting surveillance strictly in accordance with company policies and Gambling Board regulations
- Closely monitoring gaming floor activities to identify and eliminate risks
- Completing and maintaining detailed surveillance checklists and reports
- Suggesting and implementing approved security measures to combat fraud and theft
- Performing routine equipment checks and ensuring prompt corrective action in case of malfunctions
- Working both independently and as part of a team to maintain high security standards
Ideal Candidate
The ideal candidate should possess strong analytical and observational skills and be comfortable working in a highly pressurized environment. They must demonstrate integrity and professionalism in handling sensitive security matters.
Role Responsibility
- Monitor all gaming and public areas using surveillance systems
- Identify suspicious activities and report violations immediately
- Assist in investigations by providing video footage and reports
- Ensure all surveillance activities comply with legal and company guidelines
- Maintain detailed logs of daily surveillance operations
- Work closely with the security and gaming teams to enforce policies effectively
- Ensure compliance with all applicable laws and internal controls
Skills & Attributes
- Strong attention to detail and ability to analyze situations quickly
- Ability to work under pressure and handle multiple tasks simultaneously
- Excellent written and verbal communication skills
- Strong decision-making ability in high-stress situations
- Good teamwork and collaboration skills
- High level of integrity and confidentiality
- Familiarity with surveillance equipment and technology
Qualifications & Experience
To be considered for this role, applicants must meet the following requirements:
- Matric certificate (NQF 4)
- Proficiency in verbal and written English (NQF 4)
- Strong numeracy skills (NQF 4)
- PSIRA registration with a minimum Grade C
- Willingness to undergo periodic integrity testing
- Previous experience in a surveillance role is highly advantageous
How to Apply
To apply for the Surveillance Operator position at Tsogo Sun Suncoast, applicants must submit a well-structured application that includes:
- A detailed CV (maximum 4 pages)
- Contactable references (with telephone numbers)
- A cover letter outlining three reasons why you are the best candidate for the position
For more details or to submit your application, click on the application link or scan the provided QR code.
Why Join Tsogo Sun?
Tsogo Sun offers a dynamic work environment with opportunities for career growth and professional development. Employees are valued and provided with the necessary tools to excel in their roles. If you are looking for a fulfilling career in the gaming and security industry, this is your chance to be part of a renowned company known for excellence in hospitality and entertainment.
Closing Date
Ensure your application is submitted before the deadline on 24th February 2025 to be considered for this exciting opportunity. Tsogo Sun is an equal opportunity employer and encourages applications from diverse backgrounds.
6. CUSTOMER INSIGHTS ANALYST
Listing Reference: C88: Customer Insights Analyst
Listing Status: Open for Applications
Position Summary
Company: Tsogo Sun
Industry: Gaming and Hospitality
Job Category: Data Analysis / Customer Insights
Location: Head Office
Contract Type: Full-time
Remuneration: Competitive salary with growth opportunities
EE position: Not specified
Closing Date: 21 February 2025
Introduction
Tsogo Sun, a leader in the gaming and hospitality industry, is seeking a passionate and detail-oriented Customer Insights Analyst to join their dynamic team. This is an exciting opportunity for a data-driven individual who thrives on turning customer data into impactful business strategies. As part of the Tsogo Sun family, you’ll enjoy a supportive environment that values growth, collaboration, and innovation.
Job Description:
The Customer Insights Analyst will play a crucial role in leveraging CRM data to enhance customer engagement and retention. This position involves analyzing complex datasets, developing customer segmentation models, and providing actionable insights that contribute to the company’s overall success.
Key responsibilities include:
- Utilizing CRM data and analytics to uncover actionable insights that drive customer engagement and business growth
- Developing and maintaining customer segmentation models to target key audiences with tailored campaigns
- Creating and delivering detailed reports and interactive dashboards to track key performance indicators (KPIs) related to customer acquisition, retention, and lifetime value
- Analyzing customer behavior, preferences, and spending patterns to identify new growth opportunities
- Collaborating with marketing teams to assess and optimize CRM-driven campaign effectiveness
- Conducting ad-hoc analyses to address critical business questions and provide data-backed recommendations
- Working with cross-functional teams to improve CRM system usage and ensure data accuracy
- Tracking CRM performance metrics and generating regular performance reports to evaluate campaign success and customer lifecycle management
Ideal Candidate:
To excel in this role, the ideal candidate should have a solid background in data analysis, customer insights, and the gaming industry. You’ll need a keen analytical mindset, excellent communication skills, and the ability to translate complex data into clear, strategic actions.
Qualifications and experience:
- Grade 12 (NQF 4)
- Bachelor’s Degree or equivalent relevant qualifications
- Proficiency in verbal and written English, along with strong numeracy skills (NQF 4)
- Computer literacy (NQF 3)
- At least 5 years of experience in a gaming or data-related role
- In-depth knowledge of gaming operations, processes, systems, and business functions, including casino administration and cash desk operations
- Experience in a casino environment (advantageous)
Role Responsibility:
In this role, you will be a key player in driving Tsogo Sun’s data-driven decision-making process. Your insights will shape marketing strategies, enhance customer experiences, and contribute to the company’s ongoing success.
Key responsibilities at a glance:
- Analyzing customer data to inform business strategies
- Building customer segmentation models for targeted marketing
- Providing detailed performance reports and insights
- Collaborating with marketing and other teams to optimize campaigns
- Ensuring CRM data integrity and integration with other systems
Skills & Attributes:
Success in this role requires a combination of technical expertise, strategic thinking, and collaboration skills.
Key skills and attributes:
- Strong analytical and problem-solving skills
- Proficiency in CRM and data analysis tools
- Excellent report writing and presentation abilities
- Ability to work cross-functionally with marketing, operations, and IT teams
- Detail-oriented with a focus on data accuracy and quality
- Proactive mindset with a passion for continuous improvement
Application Process:
If you’re ready to take your career to the next level with a leading company in the gaming and hospitality industry, we encourage you to apply for the Customer Insights Analyst position at Tsogo Sun.
Application requirements:
- A CV (maximum 4 pages)
- Contactable references with phone numbers
- A cover letter outlining three reasons why you’re the ideal candidate for the role
Application deadline: 21 February 2025
How to apply: Send your application via email to: GamingRecruitment@tsogosun.com
Please note that only successful applicants will be contacted.
Join Tsogo Sun and be part of a team that values growth, innovation, and customer-centric excellence. Don’t miss this opportunity to contribute your skills and expertise to a thriving company with a rich legacy in gaming and hospitality!
We wish you all the best in your applications