Airport Services Agent – 2400017C
Listing Reference: 2400017C
Listing Status: Open
Position Summary
- Company: Emirates (EK)
- Industry: Aviation & Airport Services
- Job Category: Customer Service & Airport Operations
- Location: Johannesburg, South Africa
- Contract Type: Permanent
- Remuneration: Competitive salary with travel benefits
- EE Position: No
- Closing Date: 26 February 2025
Introduction
Emirates is seeking an Airport Services Agent to join its dynamic team in Johannesburg, South Africa. This role is designed to provide top-tier customer service to Emirates (EK) and code-share passengers. The selected candidate will be responsible for handling check-in, boarding, baggage services, and special services, ensuring a seamless travel experience for passengers. If you have a passion for aviation, customer service, and thrive in a fast-paced environment, this opportunity is perfect for you.
Job Description
The Airport Services Agent will be responsible for ensuring a quality customer service experience at all touchpoints within the airport. The individual will handle passenger check-ins, boarding processes, layover accommodations, arrival services, baggage handling, and visa-related matters. The primary objective is to enhance the customer experience by adhering to Emirates’ commercial and safety standards.
Key Responsibilities
Customer Service & General Duties:
- Deliver outstanding service to both internal and external customers
- Greet every passenger with a warm and professional smile
- Maintain a professional image by following the company’s grooming guidelines
- Handle customer concerns efficiently to maintain Emirates’ reputation
- Foster a positive working relationship with colleagues and management
Check-in & Boarding Operations:
- Follow standard operational procedures related to travel, immigration, and safety regulations
- Identify and cater to passenger needs, including special services, at check-in counters, boarding gates, and connection desks
- Provide proactive assistance to passengers before check-in, including managing queues and addressing special needs
- Initiate and manage the boarding process efficiently to ensure timely departures
- Monitor baggage delivery and keep passengers informed regarding any delays or issues
- Ensure proper handling of unaccompanied minors, disabled passengers, and other special category travelers
- Act as a backup for other roles as needed based on operational requirements
Baggage Services:
- Assist passengers in locating and retrieving lost or delayed baggage
- Coordinate with baggage services for efficient handling of short-shipped and rush bags
- Assist in filing Property Irregularity Reports for delayed baggage
- Ensure timely updates in Emirates’ baggage system for unclaimed baggage
- Manage telephone inquiries from passengers regarding baggage claims
- Work closely with baggage handling staff to ensure passenger concerns are addressed promptly
Premium Passenger Services:
- Deliver a premium experience to high-value customers traveling with Emirates
- Assist premium passengers in navigating the airport seamlessly
- Provide support with lounge access, boarding, and baggage handling for VIP passengers
- Utilize customer information tools to personalize service for premium travelers
- Assist in managing administrative tasks related to premium customer service
Ideal Candidate
Qualifications & Experience:
- Minimum of 12 years of schooling or equivalent
- At least 2 years of experience in airport operations or customer service
- Prior experience in baggage and passenger handling within an airline environment is preferable
Required Skills & Attributes:
- Fluency in spoken and written English
- Excellent customer service skills
- Strong problem-solving and conflict-resolution abilities
- Ability to work in a fast-paced and high-pressure environment
- Strong organizational and multitasking skills
- Willingness to work in shifts, including nights, weekends, and holidays
Role Responsibility
- Ensure compliance with Emirates’ operational procedures and safety regulations
- Provide exceptional service to passengers at check-in, boarding, and arrival points
- Assist passengers with baggage issues, including lost or delayed baggage claims
- Maintain clear communication with baggage handling and customer service teams
- Assist passengers requiring special services, such as unaccompanied minors and travelers with disabilities
- Deliver superior service to premium and high-value customers
- Support operational needs by acting in different roles when required
Skills & Attributes
- Strong communication and interpersonal skills
- Ability to handle passenger complaints with professionalism and empathy
- Excellent teamwork and collaboration skills
- High attention to detail and accuracy
- Ability to remain calm under pressure and handle challenging situations efficiently
- Knowledge of airline passenger handling systems is an advantage
Why Join Emirates?
Emirates offers an exciting career in one of the world’s leading airlines, with numerous benefits, including:
- A competitive salary and performance-based bonuses
- Travel discounts on Emirates flights and partner airlines
- Accommodation and travel perks
- Career growth opportunities within Emirates Group
- A dynamic and fast-paced work environment
Application Process
Interested candidates should submit their applications online before the closing date. The recruitment process includes an initial screening, interviews, and assessment tests. Apply now to join Emirates and be part of a world-class airline renowned for its commitment to excellence.
Closing Date: 26 February 2025
Apply Now and Take Your Career to New Heights with Emirates!
Senior Sales Executive (Corporate) – 250000DL
Listing Reference: 250000DL
Listing Status: Active
Senior Sales Executive (Corporate) – Emirates | Johannesburg, South Africa
Position Summary
- Company: Emirates Airlines
- Industry: Aviation, Corporate Sales
- Job Category: Sales and Business Development
- Location: Johannesburg, South Africa
- Contract Type: Full-time, Permanent
- Remuneration: Competitive salary with benefits, including travel discounts
- EE Position: No
- Closing Date: 03 March 2025
Introduction
Are you an experienced sales executive looking to take your career to new heights? Emirates Airlines is seeking a dynamic and results-driven Senior Sales Executive (Corporate) to join our Johannesburg team. This role is ideal for professionals with extensive corporate sales experience in the airline or travel trade industry, with a proven track record of revenue generation and relationship management.
Emirates, a global leader in aviation, offers an exciting and rewarding work environment where innovation, customer service, and excellence come together to create industry-leading opportunities.
Job Description
The Senior Sales Executive (Corporate) will be responsible for developing and implementing sales strategies to drive business growth in the corporate travel sector. The role requires a proactive sales leader who can identify opportunities, build strong partnerships, and achieve revenue targets.
Key Responsibilities:
- Develop and implement comprehensive sales strategies to drive corporate business growth within South Africa
- Build and maintain strong professional relationships with corporate houses, travel trade partners, and other key stakeholders to maximize revenue opportunities
- Conduct regular sales calls and client meetings to assess customer needs and provide tailored solutions
- Create and execute sales and marketing plans with key corporate accounts
- Identify new business opportunities through market research and business intelligence tools
- Monitor sales performance and recommend necessary actions to ensure targets are met
- Negotiate and implement incentive and discount agreements for selected accounts
- Serve as an Emirates ambassador within the assigned sales territory and represent the company at industry events and functions
- Maintain an updated sales pipeline using Salesforce.com and report outcomes and actions
Ideal Candidate
The perfect candidate for this position should have an extensive background in airline or corporate travel sales, a strategic mindset, and strong networking abilities.
Qualifications & Experience:
- Education: 12 Years of schooling (Matric or equivalent)
- Experience: Minimum of 5 years in a corporate sales role, preferably in the airline or travel industry
- Proven ability to negotiate and close deals with corporate clients
- Strong understanding of the airline/travel trade sales environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Fluency in spoken and written English
- A pleasant and outgoing personality with strong interpersonal skills
- Excellent presentation and communication skills
- Ability to work independently while also collaborating with internal teams
- Must have the right to live and work in South Africa
Role Responsibilities
- Corporate Relationship Management: Maintain and develop relationships with major corporate clients, travel agencies, and industry associations to maximize revenue
- Sales Strategy Execution: Design and execute innovative sales strategies to drive corporate sales for Emirates
- Account Management: Conduct account planning and closely monitor revenue growth, ensuring optimal customer engagement and retention
- Revenue Optimization: Analyze market trends and competitor activities to enhance Emirates’ market positioning
- Sales Pipeline Development: Generate new leads, qualify prospects, and convert potential clients into long-term business partners
- Client Negotiation: Develop and implement pricing strategies, negotiate contracts, and review account performance regularly
- Market Representation: Represent Emirates at industry forums, corporate meetings, and trade events
Skills & Attributes
- Strong Negotiation Skills: Ability to engage in complex negotiations with corporate clients and travel agencies
- Excellent Communication: Ability to articulate Emirates’ value proposition and sales strategies clearly
- Networking Ability: Develop long-term professional relationships with key stakeholders
- Results-Oriented: Demonstrated ability to meet and exceed revenue targets
- Analytical Thinking: Ability to interpret market trends and sales data to identify business opportunities
- Organizational Skills: Strong ability to manage multiple accounts and prioritize tasks efficiently
Why Join Emirates?
Emirates is more than just an airline; it’s a global brand renowned for its excellence in aviation and customer service. By joining our team, you’ll enjoy:
- Competitive Salary & Benefits: Enjoy an attractive remuneration package, including flight discounts and hotel stays
- Career Growth Opportunities: Work in an international environment with opportunities for career advancement
- Dynamic Work Culture: Be part of a team that values innovation, diversity, and excellence
- Networking & Travel Perks: Engage with top industry leaders and experience international travel benefits
How to Apply
If you meet the above requirements and are ready to take on an exciting challenge with Emirates Airlines, apply now via our official careers page at www.emirates.com/careers before the closing date on 03 March 2025.
Join Emirates and be part of an innovative and world-class team that continues to shape the future of air travel.
Corporate Sales Manager – 250000DM
Listing Reference: 250000DM
Listing Status: Open
Position Summary
- Company: Emirates
- Industry: Aviation, Corporate Sales
- Job Category: Corporate Sales Manager
- Location: Johannesburg, South Africa
- Contract Type: Permanent
- Remuneration: Competitive salary with incentives
- EE Position: No
- Closing Date: 03 March 2025
Introduction
Emirates, one of the world’s leading airlines, is seeking an experienced and results-driven Corporate Sales Manager to join their dynamic team in Johannesburg, South Africa. This position is ideal for a highly motivated professional with extensive knowledge of corporate travel and strong sales acumen. The successful candidate will be responsible for identifying and leveraging corporate sales opportunities to achieve revenue and market share targets. This role requires an expert in corporate negotiations, sales strategy implementation, and business travel account management.
Job Description
The Corporate Sales Manager will play a critical role in maximizing revenue opportunities within the corporate sector. They will be responsible for building and maintaining strong relationships with key corporate clients, travel management companies, and stakeholders. By applying market intelligence and analysis, the candidate will be expected to develop and execute sales strategies that outmaneuver competitors and enhance Emirates’ market position.
Key Responsibilities:
- Identify and capitalize on corporate sales opportunities to generate premium revenue and maximize yield
- Develop and implement sales strategies to ensure effective utilization of sales efforts and attention to Emirates’ revenue-generating outlets
- Monitor competitor activities and market trends, adjusting strategies to maintain a competitive edge
- Negotiate and administer major corporate agency incentive agreements to optimize revenue potential
- Prepare detailed monthly and annual sales and marketing reports, business plans, and budgets for corporate sales activities
- Manage relationships with business travel agents, including monitoring agreements and taking corrective action on adverse trends
- Organize and oversee promotional roadshows, business travel trade activities, agency promotions, and premium travel direct mail initiatives
- Ensure accurate and timely processing of agency incentive payments, handling disputes diplomatically
- Manage corporate account marketing funds, ensuring efficient allocation aligned with revenue returns
- Guide and mentor sales teams on corporate incentive agreements, revenue generation strategies, and corporate value-added services
Ideal Candidate
The ideal candidate for this role will have a strong background in corporate sales within the airline industry, coupled with an in-depth understanding of corporate travel dynamics. A proven ability to negotiate effectively at all levels and strong analytical skills are essential for success in this role.
Qualifications & Experience:
- A relevant 3-year degree in Business, Marketing, or a related field
- An Honours degree is advantageous
- 8+ years of experience in corporate sales, with at least 5 years in a managerial role
- Extensive experience in airline corporate sales environments
- Proven track record of achieving sales targets and revenue growth
Role Responsibility
The Corporate Sales Manager will be responsible for:
- Strategic Sales Planning: Identifying corporate opportunities, planning sales activities, and developing strategies for increased revenue generation
- Market Analysis & Intelligence: Monitoring market trends, understanding competitor activities, and making recommendations for policy changes
- Client Relationship Management: Managing key corporate accounts and business travel agent relationships to ensure continued growth and client satisfaction
- Sales Team Leadership: Coaching and guiding sales staff on corporate incentives and revenue-generating initiatives
- Reporting & Budgeting: Preparing detailed business reports and managing sales budgets
- Event & Promotion Management: Leading promotional campaigns, roadshows, and marketing initiatives to drive corporate engagement
Skills & Attributes
To excel in this role, the candidate must possess the following:
Technical Skills:
- In-depth knowledge of corporate travel trends and the aviation industry
- Strong ability to analyze data, reports, and market statistics
- Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
- Ability to negotiate effectively at all levels
- Experience with sales & marketing techniques
- Proven expertise in managing business travel agreements and sales contracts
Soft Skills:
- Excellent communication and interpersonal skills
- Strong leadership and coaching abilities
- Ability to adapt to changing market conditions and implement strategic shifts
- High-level problem-solving and decision-making capabilities
- Strong attention to detail and ability to manage multiple tasks effectively
- Fluent in written and spoken English
Additional Requirements:
- Valid driving license
- Must have the right to live and work in South Africa
Why Join Emirates?
Working with Emirates means being part of a global airline that prioritizes innovation, growth, and employee development. With a competitive salary structure, attractive incentives, and opportunities for career advancement, this role offers unparalleled professional growth. Emirates also offers a dynamic work environment where individuals can make a tangible impact on corporate sales strategies.
How to Apply
Interested candidates who meet the qualifications and requirements should apply before the closing date, 03 March 2025. Applications should be submitted via the Emirates career portal, including an updated CV and a detailed cover letter outlining relevant experience and suitability for the role.
Conclusion
The Corporate Sales Manager role at Emirates presents an exciting opportunity for an experienced professional to make a significant impact in the corporate sales sector. With a focus on strategic revenue growth, relationship management, and competitive market positioning, this position is ideal for individuals with a passion for sales and business development. If you have the experience, skills, and ambition to excel in this role, apply today to join one of the world’s most prestigious airlines.
We wish you the best in your applications