Listing Reference: PassengerServices_ELS
Listing Status: Open
Position Summary
Company: FlySafair
Industry: Aviation & Airline Services
Job Category: Customer Service
Location: East London, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: No
Closing Date: 18 March 2025
Introduction
FlySafair, a leading South African airline, is currently recruiting for a Customer Service Agent (ELS) at their East London operations. This is an excellent opportunity for customer-focused individuals looking to advance their career in the aviation industry. The role requires dedicated professionals who can provide exceptional customer service, handle ticketing and flight bookings, and assist passengers during flight disruptions. If you are passionate about the airline industry and enjoy working in a dynamic environment, this role could be the perfect fit for you.
Job Description
The Customer Service Agent at FlySafair will play a key role in ensuring seamless passenger experiences. Responsibilities include handling ticket sales, assisting with flight changes, and managing flight disruptions. Candidates must demonstrate professionalism, patience, and efficiency while addressing customer inquiries.
Key Responsibilities:
- Assist passengers with ticket sales, bookings, and flight changes while ensuring compliance with airline policies and regulations.
- Explain the rules, terms and conditions, regulations, and procedures to passengers as required.
- Provide assistance to customers facing flight disruptions or cancellations.
- Ensure the safeguarding of confidential customer information.
- Address customer complaints in a professional and timely manner.
- Escalate problematic issues to the Supervisor on duty when necessary.
- Maintain a high level of professional customer service at all times.
Ideal Candidate
The ideal candidate should be well-versed in customer service protocols and have a keen understanding of ticketing and airline operations. A high level of patience, attentiveness, and professionalism is required for this position. Candidates should also possess excellent communication skills and be able to work efficiently under pressure.
Role Responsibilities
- Customer Assistance: Handle inquiries regarding bookings, ticket sales, flight rescheduling, and other customer concerns.
- Problem Resolution: Manage complaints and escalate complex issues to supervisors when required.
- Confidentiality Management: Handle sensitive passenger information with discretion.
- Operational Support: Assist passengers with check-in, flight changes, and disruptions.
- Compliance: Adhere to airline regulations and safety procedures.
- Communication: Maintain clear and professional communication with passengers, staff, and management.
Skills & Attributes
To be successful in this role, candidates should have a mix of technical skills and personal attributes, including:
Technical Skills:
- Grade 12 or equivalent qualification.
- Airport and ticket sales experience.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong command of English (verbal and written).
- Basic conflict resolution skills.
Personal Attributes:
- Punctuality: Reliable and maintains impeccable time management.
- Patience & Assertiveness: Handles customer inquiries with professionalism.
- Trustworthiness: Able to handle sensitive and confidential data.
- Ability to Work Under Pressure: Manages high-pressure situations effectively.
- Customer-Centric Approach: Focuses on delivering top-tier customer service.
Application Guidelines
Interested applicants should take note of the following application guidelines:
- Email applications will not be accepted; all applications must be submitted via FlySafair’s online recruitment portal.
- Preference will be given to members of under-represented designated groups.
- If no feedback is received within two weeks from the closing date, consider the application unsuccessful.
- FlySafair reserves the right not to proceed with this vacancy should operational requirements change.
- The company reserves the right to appoint selected candidates based on its operational needs.
Why Join FlySafair?
FlySafair is one of South Africa’s most reputable low-cost airlines, recognized for its customer-focused approach and high operational standards. Working as a Customer Service Agent at FlySafair offers numerous benefits, including:
- Career growth opportunities within the airline industry.
- Competitive remuneration and benefits.
- A dynamic and fast-paced working environment.
- Exposure to various facets of airline operations.
- Work alongside a team of experienced aviation professionals.
How to Apply
Interested candidates are encouraged to apply online before the closing date on 18 March 2025. Ensure that all necessary documents are uploaded and that the application is completed accurately.
The Customer Service Agent (ELS) position at FlySafair is a fantastic opportunity for individuals with a passion for customer service and aviation. If you have the required qualifications and skills, don’t miss this chance to be part of one of South Africa’s leading airline companies. Apply today and take the first step toward an exciting career in the airline industry!
