O.R Tambo Airport is Hiring Car Park Attendants
Listing Reference: 396
Listing Status: Active
Position Summary
Company: Airports Company South Africa (ACSA)
Industry: Aviation / Airport Management
Job Category: Airport Operations / Customer Service
Location: Gauteng, South Africa
Contract Type: Full-Time
Remuneration: Market-related
EE Position: Yes
Closing Date: 24 April 2025
Introduction
Airports Company South Africa (ACSA) is offering a rewarding career opportunity for a Car Park Attendant (INT ORT) within the Airport Operations (Airport Management) division, located in Gauteng, South Africa. This position is ideal for individuals passionate about ensuring seamless customer experiences, maintaining operational efficiency, and contributing to the security and functionality of parking areas at one of South Africa’s busiest airports. If you have the right attitude, essential qualifications, and a proactive approach to dealing with public services, this could be your opportunity to join an iconic organization in the aviation industry.
Job Description:
The successful candidate will report directly to the Manager: Landside Operations and will play a critical role in maintaining the operational integrity of airport parking facilities. This includes ensuring that equipment is in proper working condition, assisting customers, and promoting a safe and efficient parking experience.
Key responsibilities include:
- Patrolling designated car park areas to ensure operational equipment is functioning optimally and that cleanliness standards are maintained
- Identifying and reporting non-compliance issues in real-time and following up to ensure corrective measures have been implemented
- Clearing coin and note jams from payment machines to avoid service interruptions
- Conducting regular maintenance inspections on infrastructure and equipment
- Managing ticket jams and replenishing consumables at pay stations
- Handling emergency occurrences by alerting the appropriate personnel immediately
- Participating in ad hoc operational activities when necessary
- Ensuring smooth handover procedures between shifts to maintain continuity
- Supporting customers with card payments and issues related to parking equipment
- Investigating and escalating customer-related queries appropriately
- Managing, replenishing, and reconciling cash float
- Adhering to all statutory, legislative, operational policies and procedures
- Building professional relationships to support organizational goals and values
Ideal Candidate:
The ideal candidate is someone who thrives in a high-pressure environment, pays meticulous attention to detail, and is confident when engaging with the public. ACSA values individuals who are committed to service excellence and who align with their employment equity and transformation objectives.
Minimum requirements include:
- National Senior Certificate (Matric / Grade 12)
- At least 1 year of operational work experience in a similar environment
- A valid Code B driver’s license
- Basic working knowledge of Microsoft Office (Word, Excel, Outlook)
- Flexibility to work in shifts, including weekends and public holidays
Role Responsibility:
This role is pivotal in ensuring customer satisfaction and operational efficiency within the airport’s landside operations. By conducting routine checks, resolving machine issues, and providing support to customers using the car park, the Car Park Attendant ensures that high standards are upheld at all times.
Daily duties and tasks:
- Monitor parking areas and identify any potential issues impacting flow or customer experience
- Provide fast and effective resolution for ticket and payment-related concerns
- Respond to urgent equipment malfunctions and escalate where necessary
- Refill consumables and cash at pay stations to ensure continuous service availability
- Offer a courteous and helpful presence to all users of the car park
- Collaborate with fellow team members and supervisors to maintain operational targets
Skills & Attributes:
To succeed in this position, candidates should demonstrate the following core competencies:
- Effective Communication – The ability to engage with customers and team members clearly and confidently
- Decision Making – Sound judgment in high-pressure and unexpected situations
- Planning & Organizing – Ability to manage daily responsibilities in a structured and timely manner
- Problem Solving – Quick thinking and resourcefulness when resolving equipment or customer issues
- Conflict Management – Professional handling of disputes or customer dissatisfaction
- Interpersonal Skills – Friendly, respectful, and professional behavior toward colleagues and the public
- Attention to Detail – Diligence in inspecting and reporting equipment and operational conditions
- Coping Under Pressure – Maintaining composure during busy operational periods and emergencies
Why Join Airports Company South Africa (ACSA)?
ACSA is a leader in the aviation sector, managing some of the busiest and most advanced airports on the African continent. Working here means becoming part of a company that upholds values such as integrity, accountability, collaboration, and service excellence. Employees at ACSA enjoy a diverse work culture, training opportunities, and the satisfaction of serving millions of travelers across South Africa.
Career Development Opportunities
ACSA is committed to the professional growth of its employees and encourages internal promotions, ongoing training, and development programs to upskill staff and support career progression. As a Car Park Attendant, you will be exposed to different facets of airport operations, creating potential pathways into broader roles within landside and terminal operations.
Employment Equity Commitment
This position is aligned with ACSA’s Employment Equity Policy and Plan. Preference will be given to suitably qualified candidates who enhance the company’s transformation and diversity goals.
Security Clearance
Shortlisted candidates will be required to provide official proof of their academic qualifications, NQF levels, and credit standing. Successful applicants must also be eligible for top security clearance within three months of appointment, as per ACSA’s high-security standards.
How to Apply
Interested applicants are encouraged to submit their applications online through ACSA’s careers portal before 24 April 2025. Ensure that your application includes updated contact information, certified copies of qualifications, and a detailed CV highlighting relevant work experience.
Important Notes:
- Incomplete applications will not be considered
- Only shortlisted candidates will be contacted
- If you do not receive a response within 30 days of applying, consider your application unsuccessful,
Take the next step in your career by applying to join a dynamic team in one of the most critical service delivery areas at OR Tambo International Airport. Make a difference in the daily operations of South Africa’s leading aviation hub.
