IStore IT Support Learnership Retail – Cape Town
Position Summary
Company: Core Group (iStore) |Industry: Retail / Information Technology | Job Category: IT Support Learnership / Internship | Location: Cape Town, Western Cape | Listing Reference: IT Support Learnership – iStore (Cape Town) | Listing Status: Active | Contract Type: Internship / Learnership | Remuneration: Competitive stipend (details not specified) | EE Position: Not specified | Closing Date: Until Filled |
Introduction
Are you a tech-savvy individual with a passion for innovation and Apple products? The iStore, powered by Core Group, is offering a unique IT Support Learnership opportunity based in Cape Town, Western Cape. This exciting internship is ideal for candidates looking to enter the world of technical support while gaining hands-on experience with the latest Apple technologies. From MacBooks to iPhones, you’ll immerse yourself in a dynamic retail tech environment where growth, learning, and professional development are at the core of your journey.
This opportunity is tailor-made for candidates who have recently completed their matric along with A+ and N+ certifications and are eager to work with industry-leading tools and experts. Whether you’re looking to build your resume, upskill, or carve out a long-term career path in IT, the iStore Technical Support Internship provides the perfect launchpad.
Job Description
The IT Support Learnership is a practical, hands-on training program designed to prepare you for real-world technical support challenges. You’ll be working closely with the in-store tech team, helping customers resolve issues with Apple devices and software.
Key responsibilities include:
- Providing in-store and telephonic technical support to customers
- Troubleshooting common software and hardware issues
- Installing and configuring Apple products and applications
- Educating customers on product features and how to use their devices effectively
- Managing support tickets and maintaining service records
- Collaborating with technical team members to maintain smooth store operations
- Staying up to date with new Apple product launches and software updates
As a Technical Intern, you will become a valued part of the iStore’s vibrant tech culture and play an essential role in enhancing the customer experience.
Ideal Candidate
This learnership is geared toward young professionals who are passionate about technology and committed to growing their careers in IT support. The ideal candidate brings enthusiasm, problem-solving skills, and a customer-first mindset to the table.
Minimum requirements:
- Completed Matric (Grade 12)
- Completed A+ and N+ Certifications
- Basic understanding of computer hardware and software components
- Familiarity with operating systems like Windows, macOS, and Linux
- Foundational networking knowledge, including protocols and IP addressing
- Experience or exposure to troubleshooting methods
- Excellent communication and interpersonal abilities
- Ability to thrive in a collaborative team environment
- Strong sense of customer service and professionalism
- Familiarity with support ticketing platforms or CRM tools is an advantage
Role Responsibility
As a participant in the IT Support Learnership, you’ll be expected to perform daily tasks that contribute to the technical operations of the iStore. From assisting walk-in customers to configuring complex systems, your learning experience will be both immersive and rewarding.
Your responsibilities will include:
- Addressing customer concerns promptly and efficiently
- Diagnosing and resolving software issues on Apple devices
- Installing hardware upgrades or peripherals when necessary
- Offering technical guidance to customers with varying tech proficiency levels
- Recording and updating customer queries and resolutions
- Ensuring all repairs and services are documented according to internal guidelines
- Coordinating with team members to enhance overall service quality
You’ll work in a fast-paced, innovation-driven environment where each day brings new challenges and learning opportunities.
Skills & Attributes
To thrive in this role, the iStore is looking for candidates with a unique blend of technical acumen and soft skills. These attributes not only ensure you succeed in your internship but also prepare you for a long-term career in the IT support field.
Key competencies and attributes:
- Learning Agility: Fast learner who can adapt quickly to evolving technologies
- Analytical Thinking: Able to break down complex technical issues for effective troubleshooting
- Initiative: Shows a proactive attitude toward problem-solving and continuous improvement
- Attention to Detail: Ensures work accuracy in diagnostics, installations, and customer records
- Time Management: Manages multiple tasks efficiently, prioritizing urgent support cases
- Professionalism: Maintains a high standard of conduct and responsibility in all customer and team interactions
These competencies are essential for those who aim to stand out and excel in the technology sector, especially within customer-facing IT roles.
Why Join the iStore Learnership Program?
This internship is more than just a stepping stone — it’s an investment in your future. Core Group and the iStore are renowned for their culture of innovation, mentorship, and opportunity. As a technical intern, you’ll have the chance to:
- Work with a premium global brand and cutting-edge Apple devices
- Receive structured training and mentorship from experienced professionals
- Build a network within the technology and retail sectors
- Gain practical experience that sets you apart in a competitive job market
- Transition from intern to full-time employee based on performance and business needs
This is your opportunity to enter one of the most exciting spaces in retail and technology — and make your mark.
How to Apply
Interested candidates can apply online through the Core Group careers portal. Ensure that you have the following documents ready:
- A detailed CV highlighting your technical and academic background
- Certified copy of your Matric certificate
- Copies of your A+ and N+ certification
- A brief motivation letter stating why you want to join the iStore internship program
Take the first step towards a rewarding IT support career. Apply today and be part of a vibrant team where your skills and curiosity are valued.
The iStore IT Support Learnership in Cape Town is a remarkable opportunity for tech enthusiasts ready to bridge the gap between education and employment. With a focus on Apple technology, hands-on learning, and customer service, this internship offers more than just work experience — it provides a solid foundation for your future in information technology. If you’re passionate, driven, and eager to grow in a fast-paced environment, this is the perfect launchpad for your career.
