Listing Reference: Not specified
Listing Status: Open

Position Summary
Company: Core Group
Industry: Retail / Information Technology
Job Category: IT Support Internship
Location: Cape Town, Western Cape, South Africa
Contract Type: Internship
Remuneration: Market-related
EE Position: Yes
Closing Date: Not specified

Introduction
Are you a tech-savvy graduate with a keen interest in innovation and customer support? Do you envision yourself gaining real-world IT experience in one of South Africa’s most iconic retail environments? The iStore, part of Core Group, presents an excellent opportunity through its IT Support Learnership in Cape Town. This dynamic program is tailored to individuals with a passion for Apple products and a drive to succeed in the IT retail industry.

As the leading reseller of Apple products in South Africa, the iStore blends top-tier customer experience with industry-leading technology. The learnership opens doors for enthusiastic individuals to gain hands-on experience with a wide range of Apple devices, from iPhones to MacBooks, while building a foundation in technical support.

Job Description
The IT Support Learnership at iStore is designed to empower the next generation of technical professionals. Successful interns will become integral members of the in-store tech team, offering world-class support to Apple users. This internship is not just about fixing gadgets—it’s about connecting with customers, understanding their needs, and delivering personalized tech solutions.

Key responsibilities include:

• Offering technical support in-store and over the phone
• Diagnosing and resolving issues related to Apple hardware and software
• Assisting with the setup and installation of new Apple devices
• Guiding customers on effective usage of macOS and iOS features
• Maintaining detailed logs of support interactions and resolutions
• Collaborating with experienced technicians to manage store operations

This hands-on experience will help you build essential problem-solving skills while keeping pace with the latest in Apple technology.

Ideal Candidate
iStore is looking for dynamic, motivated, and career-focused individuals eager to grow in the tech retail sector. If you’re passionate about Apple products and enthusiastic about delivering world-class customer service, this opportunity is for you.

Minimum requirements to apply:

• Completed Matric (Grade 12)
• A+ and N+ IT qualifications (completed)
• Basic knowledge of hardware components (RAM, CPU, storage devices, etc.)
• Familiarity with operating systems such as macOS, Windows, and Linux
• A foundational understanding of networking concepts like IP, DNS, and DHCP
• Ability to resolve software-related issues and perform basic troubleshooting
• Strong verbal and written communication skills
• Team collaboration capabilities
• Commitment to high-quality customer service
• Familiarity with helpdesk or support ticketing platforms

Role Responsibility
As an IT Support Intern, your daily tasks will revolve around supporting the iStore’s technical operations and contributing to the customer experience. You will receive continuous mentoring and training to build expertise in both soft skills and technical knowledge.

Day-to-day responsibilities include:

• Greeting customers and listening attentively to their technical issues
• Providing step-by-step technical support and explaining procedures in simple terms
• Supporting team members during repairs, replacements, and configurations
• Assisting in the maintenance and troubleshooting of in-store demo units
• Ensuring that all customer devices are serviced, documented, and tracked accurately
• Staying up-to-date with the latest Apple software updates and features
• Participating in training programs and team knowledge sessions

Skills & Attributes
This learnership isn’t just about what you know—it’s about your attitude, mindset, and ability to grow. The program emphasizes key competencies that will make you a valuable asset in the technology field.

The core attributes of a successful candidate include:

• Learning Agility:
  Ability to absorb new concepts quickly and apply them in a fast-paced environment
• Analytical Thinking:
  Talent for dissecting problems, identifying causes, and implementing effective solutions
• Initiative:
  Drive to take ownership of tasks, ask questions, and go the extra mile for customers
• Attention to Detail:
  Precision and care when handling customer data, repairs, and diagnostics
• Time Management:
  Ability to prioritize and balance multiple support requests efficiently
• Professionalism:
  Reliability, punctuality, and courteous interaction with customers and team members

Why Choose iStore’s IT Support Learnership?
This program provides more than just technical experience—it’s a springboard to a promising IT career. As a Core Group initiative, the learnership is part of a broader vision to develop South Africa’s future technology leaders.

Additional benefits include:

• Real-life exposure to cutting-edge Apple technologies
• Mentorship by skilled Apple-certified technicians
• A positive, high-performance learning environment
• Ongoing training and development workshops
• Career advancement opportunities within Core Group’s technology ecosystem

Who Should Apply?

• Recent matriculants with A+ and N+ certifications
• Aspiring IT technicians seeking real-world experience
• Individuals passionate about Apple products and solutions
• Candidates committed to personal and professional growth
• Young professionals seeking a career in tech support, helpdesk services, or Apple repair

About Core Group & iStore
Core Group is the official distributor for Apple and other top global tech brands in Southern Africa. The iStore is its premier retail outlet, offering a complete ecosystem of Apple products, services, and support. Working at the iStore means being part of a forward-thinking team that places innovation, customer satisfaction, and continuous learning at the forefront.

As South Africa’s Apple experts, the iStore team prides itself on providing unmatched service, whether through product sales, technical support, or educational workshops.

How to Apply
If you’re ready to start your tech career with South Africa’s leading Apple retailer, then the iStore IT Support Learnership is your ideal opportunity. Submit your CV and qualifications through the official Core Group careers portal.

Be sure to include:

• Certified copy of your matric certificate
• Certified A+ and N+ qualifications
• A brief cover letter explaining your interest in the position
• Updated contact details

Take the first step toward becoming an Apple tech expert—apply today and unlock your future in information technology.

Apply here