Listing Reference: EPSC2025
Listing Status: Active

Position Summary
Company: EasyPay
Industry: Financial Services / Customer Service
Job Category: Learnership / Customer Support / Sales
Location: South Africa (Various Locations)
Contract Type: Fixed-Term Learnership
Remuneration: Market-related stipend
EE position: Yes
Closing Date: TBC

Introduction
EasyPay: Customer Sales & Service Consultant Learnerships 2025 EasyPay invites young, enthusiastic individuals to apply for the Customer Sales & Service Consultant Learnership Programme 2025. This is a unique opportunity for matriculants to receive formal training while gaining valuable workplace experience in customer service and digital banking. The programme is designed to empower youth with skills that will open doors to the world of digital finance, sales, and client engagement within the financial services sector.

The learnership aligns with South Africa’s commitment to youth development and employment. No previous work experience is required—just a passion for people, learning, and growth. If you’re ready to shape the future of financial services with innovation and energy, this opportunity is for you.

Job Description:
As a Customer Sales & Service Consultant Learner, your main objective is to support and engage with customers while learning how to drive business success through customer service and digital onboarding. You will receive structured training in compliance, client engagement, digital tools, and product knowledge.

Key responsibilities include:

• Acquiring new customers and educating them about EasyPay’s digital and financial products
• Promoting the use of digital banking platforms and assisting with activations
• Cross-selling additional services and value-added products
• Ensuring a seamless and professional customer journey
• Verifying customer identity through internal systems
• Conducting regulatory compliance checks as required by FICA, POPIA, and NCR
• Assisting customers with account setup, card issuance, and queries
• Referring complicated customer queries to team leaders for resolution
• Collaborating with team members to achieve shared service goals
• Reaching and exceeding individual sales targets to support revenue generation
• Building strong customer relationships and retaining them through excellent service
• Reducing account closures by minimizing operational losses and addressing service gaps
• Acting with honesty, transparency, and full compliance with financial regulatory standards
• Escalating decisions that exceed authority levels to the appropriate channels
• Contributing to the improvement of customer processes and user experience
• Driving the adoption of digital and self-service options
• Delivering service that meets or exceeds EasyPay’s “HIGH FIVE” brand promise
• Prioritizing onboarding and activation of customer accounts
• Resolving customer issues promptly and effectively
• Maintaining service level agreements and transaction processing targets
• Upholding EasyPay’s core values and fostering a strong team culture
• Taking ownership of personal development and performance milestones
• Staying adaptable and proactive in a fast-paced, customer-first environment
• Completing all mandatory training modules and assessments

Requirements:

• South African citizen with a valid ID
• Matric certificate (Grade 12)
• No prior working experience required
• Willingness to commit to a full 12-month learnership
• Passion for working with people and learning about financial services

Role Responsibility:

• Deliver outstanding service through every customer interaction
• Support and promote digital adoption and product knowledge among new and existing clients
• Comply with all legal, risk, and compliance obligations
• Take initiative in identifying potential leads and converting them into successful client relationships
• Maintain a high standard of professionalism and ethics in all operations
• Embrace teamwork and collaboration to meet common business goals
• Demonstrate accountability by managing individual KPIs and goals
• Provide timely and appropriate resolutions to customer complaints
• Uphold the values of Treating Customers Fairly (TCF)
• Demonstrate personal responsibility and adaptability to evolving service needs
• Act as a brand ambassador by reflecting EasyPay’s commitment to trust, reliability, and innovation

Skills & Attributes:

• Excellent interpersonal skills with strong customer focus
• Effective communication—both verbal and written
• Emotional intelligence to handle customer concerns with empathy
• Self-motivation and eagerness to learn and grow within the organization
• Adaptability and resilience in a dynamic work environment
• High ethical standards and a clear sense of accountability
• Strong teamwork and willingness to support colleagues
• Ability to understand and apply regulatory standards (FICA, POPIA, NCR)
• Innovative mindset—able to identify improvements and contribute to service enhancements
• Professional demeanor and commitment to a positive customer experience
• Ability to meet deadlines and work under pressure while maintaining service quality

The EasyPay Customer Sales & Service Consultant Learnership Programme 2025 is a career-launching opportunity that provides unmatched exposure to the financial and digital services sector. It’s more than a job—it’s a gateway to a future filled with growth, leadership, and impact.

If you’re a goal-oriented individual who is committed to providing excellent service, ready to learn, and excited about the future of financial services, then EasyPay is the right place for you. This learnership will equip you with the tools to thrive in a digitally-driven economy and open new doors for future employment or advancement within the organization.

Apply here