Company: Companies and Intellectual Property Commission (CIPC)
Location: Sunnyside Office, Pretoria, Gauteng
Remuneration: Monthly stipend of R12,000
Closing Date: 17 September 2025

Introduction
The Companies and Intellectual Property Commission (CIPC), under the Department of Trade, Industry and Competition (the dtic), is offering an exciting opportunity for unemployed graduates through its Call Centre Agent Internship Programme 2025 / 2026. This 24-month internship aims to provide meaningful workplace exposure, mentorship, and practical experience to equip young South Africans for future employment opportunities.

What is CIPC Call Centre Agent Internship 2025 / 2026?
The CIPC Call Centre Agent Internship is a structured training programme designed for graduates with a qualification in Call Centre. It prepares participants to work in customer service roles by enhancing communication, problem-solving, and client interaction skills. Interns will gain hands-on experience at the Sunnyside Office in Pretoria, directly engaging with CIPC stakeholders and clients.

This internship supports government’s public service internship initiative, launched in December 2002, to address graduate unemployment by giving young professionals their first real workplace experience.

Minimum Requirements
Applicants must meet the following:

• Be a South African citizen between the ages of 18 and 35
• Hold a Diploma or Degree in Call Centre
• Be unemployed with no previous work experience
• Not have participated in any internship programme before

Additional application requirements:

• Submit an updated CV and academic transcript
• Ensure foreign qualifications are evaluated by SAQA
• Be available for interviews at a date and venue determined by CIPC

Role Responsibility
As Call Centre Interns, successful candidates will:

• Handle customer queries professionally via telephone and digital platforms
• Provide accurate information to CIPC clients regarding company and intellectual property services
• Escalate complex queries to the relevant departments
• Maintain records of interactions and ensure data accuracy
• Contribute to the improvement of customer service processes
• Work collaboratively with the Call Centre team to meet performance targets

Skills and Attributes
The programme is best suited for graduates who display the following:

• Strong communication skills (both verbal and written)
• Professional telephone etiquette
• Problem-solving and conflict resolution abilities
• Computer literacy with proficiency in MS Office
• Ability to work under pressure and meet deadlines
• Positive attitude, adaptability, and willingness to learn
• High levels of integrity and professionalism

Stipend and Duration

• Duration: 24 months
• Stipend: R12,000 per month
• Interns will be required to sign a Graduate Internship Programme Agreement

Employment Equity Commitment
CIPC is an equal opportunity employer committed to transformation and employment equity. Preference will be given to candidates who align with the organisation’s approved employment equity plan.

How to Apply
Applications must be submitted online via the CIPC careers portal:

• Visit: CIPC Career Opportunities
• Applications sent via fax, email, hand delivery, or post will not be considered

For queries, applicants may contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7197.

Closing Date
The deadline for applications is 17 September 2025.

Conclusion
The CIPC Call Centre Agent Internship 2025 / 2026 is an ideal opportunity for graduates with a Call Centre qualification to kickstart their careers in customer service. With mentorship, training, and a competitive stipend, this internship provides not just workplace experience but also a pathway into meaningful employment in both public and private sectors.