Company: Ithuba
Location: South Africa (various locations)
Remuneration: Possible stipend support during training
Closing Date: To be announced on the official Ithuba website (apply early to avoid missing out)

Introduction
Finding employment in South Africa is not easy, especially for young people with little experience. That’s why initiatives like the Ithuba CSG Learning Programme 2025 are so important. This programme gives youth the opportunity to gain practical skills, workplace exposure, and a real chance to start building a career.

For anyone with at least a Grade 11 qualification, the programme is a stepping stone into customer service, administration, and office support roles across different industries.

What is the Ithuba CSG Learning Programme 2025?
The Ithuba CSG Learning Programme is a work-ready training initiative designed to equip participants with the skills needed in customer service and general office support (CSG).

The programme combines:

• Theoretical training – classroom-based learning in communication, administration, and service delivery
• Practical experience – workplace exposure, role-play, and hands-on tasks to build confidence

By the end of the programme, learners are job-ready, able to take on entry-level roles in both the private and public sector.

Why Choose This Programme?
Customer service and office administration skills are in demand everywhere — from banks and hospitals to retail, logistics, and government departments. By joining the Ithuba CSG Learning Programme, you benefit from:

• Practical skills in customer service, office systems, and communication
• Mentorship from experienced professionals
• Networking opportunities with potential employers
• Increased employability with a nationally recognised skills portfolio
• Possible stipend support during training

Minimum Requirements
To qualify, applicants must:

• Be a South African citizen
• Be 18 to 35 years old
• Have at least a Grade 11 certificate (Matric or higher is also accepted)
• Be currently unemployed
• Show a strong interest in customer service or administration careers

Note: Candidates with formal qualifications in these areas may not be considered, as the programme is aimed at entry-level applicants.

Role Responsibility
Learners will participate in both classroom training and practical workplace exposure. Responsibilities include:

• Engaging in role-playing exercises to simulate customer interactions
• Completing administrative tasks such as filing, scheduling, and document management
• Practicing communication through writing and speaking assignments
• Participating in group projects and teamwork activities
• Demonstrating workplace professionalism and service delivery

Skills and Attributes
Participants in the programme will gain:

• Communication skills – professional writing, active listening, and clear speaking
• Customer service excellence – managing client queries and building positive experiences
• Office administration – handling records, data entry, and scheduling
• Computer literacy – using Word, Excel, and email systems
• Problem-solving – applying logic to resolve real workplace challenges
• Teamwork – working collaboratively to achieve goals

Career Opportunities After Completion
Graduates of the Ithuba CSG Learning Programme are well-positioned for entry-level jobs such as:

• Customer Service Agent
• Call Centre Operator
• Receptionist
• Administrative Assistant
• Office Clerk

These roles are available across industries including finance, retail, healthcare, telecoms, and government. Many graduates also use the programme as a stepping stone to further studies in business administration or office management.

How to Apply for the Ithuba CSG Learning Programme 2025
Follow these steps to apply:

1. Visit the official Ithuba website
2. Navigate to the careers or opportunities section and select the CSG Learning Programme
3. Prepare the following documents:
   • Certified copy of your South African ID
   • Updated CV with your skills and any experience
4. Complete the online application form
5. Double-check your details before submitting

Applications open in early 2025. The closing date will be confirmed on Ithuba’s official platforms — apply as soon as possible to avoid missing out.

Conclusion
The Ithuba CSG Learning Programme 2025 is not just about training — it’s about giving young South Africans the tools they need to build meaningful careers. With only a Grade 11 minimum requirement, the programme is accessible, practical, and life-changing.