Customer Service Centre Agent Job at SANRAL 2025
- Company: South African National Roads Agency Limited (SANRAL)
- Location: Central Operations Centre (COC), 36 Assegai Wood Road, Rooihuiskraal, Centurion
- Remuneration: Market-related salary
- Closing Date: 17 September 2025
Introduction
The South African National Roads Agency Limited (SANRAL) is inviting applications for the permanent position of Customer Service Centre Agent. This role is central to maintaining SANRAL’s reputation for excellent service delivery, as agents are often the first point of contact for customers. The position offers an exciting opportunity for individuals passionate about customer care and service excellence.
What is the Customer Service Centre Agent Role at SANRAL?
A Customer Service Centre Agent at SANRAL provides frontline support by assisting customers with tolling services, eTag issuance, account registration, and resolving queries. The role contributes significantly to improving road user experiences and ensuring smooth operations across SANRAL’s service platforms.
Minimum Requirements
- NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Management, or Office Administration
- Three (3) years of experience in a customer-facing environment
- International qualifications must be supported by an official SAQA evaluation
Role Responsibility
As a Customer Service Centre Agent, you will be responsible for:
- Ensuring a positive and professional customer experience across all interactions
- Responding promptly to inquiries via phone, email, or in-person engagements
- Supporting customers with the SANRAL mobile app and Account-Based Ticketing (ABT) system
- Registering new customer accounts, capturing accurate data, and maintaining the customer database
- Handling customer complaints, escalating serious issues when necessary, and protecting SANRAL’s public image
- Performing financial administration including compliance with cash-handling procedures and shift reconciliations
- Submitting reports related to customer service and financial transactions
Skills and Attributes
- Proficiency with CRM systems, VoIP platforms, and customer service software
- Strong digital literacy, including data entry and online service platforms
- Clear, concise, and empathetic communication skills (both verbal and written)
- Excellent problem-solving abilities with confidence in handling complex customer queries
- Strong time management and organizational skills
- Customer Relationship Management skills with the ability to build trust and resolve conflicts effectively
- Ability to remain professional and positive under pressure
Employment Equity
In line with SANRAL’s Employment Equity plan, preference will be given to suitably qualified candidates from designated groups.
Conclusion
This is a permanent opportunity for driven individuals who want to build a career in customer service within a respected national agency. If you meet the requirements and are passionate about delivering exceptional customer care, consider applying for the SANRAL Customer Service Centre Agent position in Centurion before the closing date.
Apply Customer Service Centre Agent Job at SANRAL 2025