Officer: Claims Investigations x4 – Road Accident Fund (RAF), Durban, KwaZulu-Natal
Meta Description:
Apply for the Officer: Claims Investigations role (x4 vacancies) at the Road Accident Fund in Durban, KwaZulu-Natal. Permanent positions with a salary of R434,656.00. Closing date: 14 October 2025.
Introduction
The Road Accident Fund (RAF) continues its mission to provide appropriate cover to all road users in South Africa, to rehabilitate and compensate those injured in motor vehicle accidents, and to actively promote safe road usage. RAF is currently recruiting for four Officer: Claims Investigations positions in Durban, KwaZulu-Natal. These permanent roles are critical in ensuring timely, fair, and thorough investigations of claims, with a strong emphasis on fraud detection, ethical practice, and administrative excellence.
This is a unique opportunity for qualified professionals to join a leading public entity that impacts millions of lives by handling claims efficiently and ensuring justice for road accident victims.
Programme Overview
The Officer: Claims Investigations role is designed for individuals with investigative, analytical, and stakeholder management skills. The officer will provide investigative support services for claims lodged against the RAF, ensuring integrity, compliance, and fairness in the claims process.
The Table Below Summarises the Key Details of the Opportunities:
| Programme Name | Officer: Claims Investigations |
|---|---|
| Company Organisation | Road Accident Fund (RAF) |
| Location | Durban, KwaZulu-Natal, South Africa |
| Closing Date | 14 October 2025 |
| Contract Type | Permanent |
| Number of Positions | 4 |
| Industry | Insurance / Legal / Public Sector |
| Target Group | Experienced investigators with NQF 7 qualification |
| Salary | R434,656.00 per annum |
| Reference No. | 6240 |
Why This Vacancy Matters
Motor vehicle accidents remain a significant challenge in South Africa, impacting families, businesses, and communities. The RAF plays a vital role in restoring dignity to those affected by such incidents. The Officer: Claims Investigations role is central to:
- Preventing fraudulent or invalid claims that could impact the fund’s sustainability.
- Ensuring that accident victims and their families receive accurate and fair compensation.
- Supporting legal proceedings and forensic investigations to uphold justice.
- Strengthening transparency, accountability, and trust between the RAF and the public.
Responsibilities
The Officer: Claims Investigations will be accountable for the following key performance areas:
1. Investigation and Assessment of Claims Lodged
- Trace insured drivers and witnesses, consult with them, and obtain statements and dockets.
- Draft proper sketch plans of accident scenes.
- Capture clear photographs of accident scenes, damaged vehicles, and injuries.
- Obtain and verify affidavits from claimants, witnesses, employers, and other parties.
- Identify potential fraud and escalate cases to the Forensic Investigation Department (FID).
- Testify in court cases when claimants are accused of fraud.
- Assist in securing witness attendance at court.
2. Administrative Support
- Validate supporting documents (e.g., employment details, SARS records, maternity/paternity information).
- Verify claimant and accident details via Natis and Cross Check systems.
- Confirm ownership details of secondary vehicles involved.
- Conduct quality checks on stakeholder documents.
- Validate loss of earnings claims.
- Prepare progress reports in line with service-level agreements.
3. Document and Records Management
- Maintain an effective and secure filing system.
- Categorise and store files for easy retrieval.
- Administer records in line with RAF filing plans.
- Safeguard confidentiality and ensure correct distribution of correspondence.
- Perform file retrieval in Archive Services.
4. Stakeholder Management
- Provide guidance to claimants, witnesses, employers, and other parties.
- Resolve complaints linked to assessments.
- Build and maintain effective relationships with both internal and external stakeholders.
Minimum Requirements
Qualifications:
- NQF 7 (Bachelor’s degree or Advanced Diploma) related to the discipline.
- Valid driver’s license.
- Completed investigator training (advantageous).
- Certified Fraud Examiner status (added advantage).
Experience:
- At least 3 years’ relevant experience in a similar environment.
- Experience in merit and quantum investigations (advantageous).
Competencies:
- Behavioural: Personal Mastery, Emotional Wisdom, Ethics and Governance, Customer Orientation and Focus.
- Technical: Proficiency in Natis and Cross Check systems, affidavit drafting, report writing, MS Office and SAP.
- Strong attention to detail, accuracy, and document management skills.
Benefits of the Programme
Working with the RAF as an Officer: Claims Investigations offers several career and personal development benefits:
- Competitive annual salary of R434,656.00.
- Permanent employment within a respected national organisation.
- Opportunity to contribute meaningfully to road safety and justice in South Africa.
- Professional growth through exposure to fraud detection, investigations, and legal processes.
- Engagement with diverse stakeholders, from claimants to forensic departments.
Application Process
If you meet the requirements and are passionate about contributing to safer, fairer roads in South Africa, apply today.
- Closing Date: 14 October 2025
- Reference Number: 6240
- Employment Type: Permanent, based in Durban, KwaZulu-Natal
How to Apply:
- Prepare a comprehensive CV highlighting your investigative experience.
- Attach certified copies of qualifications, ID, and driver’s license.
- Submit applications through the RAF’s official careers portal or recruitment platform.
- Ensure applications are submitted before the closing date to be considered.
Useful Links:
- Road Accident Fund Careers Page (Check for current vacancies and application instructions)
- Certified Fraud Examiner Information – ACFE SA
Final Thoughts
The Officer: Claims Investigations x4 vacancies at RAF in Durban are excellent opportunities for skilled investigators who want to make a tangible difference in the lives of road accident victims while protecting the integrity of public funds. With a competitive salary, permanent stability, and a chance to combat fraud while ensuring fairness, this role offers both professional fulfillment and societal impact, Officer: Claims Investigations x4 – Road Accident Fund (RAF), Durban, KwaZulu-Natal.
Apply now and be part of a mission-driven organisation committed to justice, rehabilitation, and road safety.
Apply Officer: Claims Investigations x4 – Road Accident Fund (RAF), Durban, KwaZulu-Natal