Old Mutual Call Centre Agents 2024
Join Old Mutual as a Trainee Call Centre Agent and Shape Africa’s Story!
Old Mutual Call Centre Agents 2024 Old Mutual is on a mission to shape the future of Africa, and we’re looking for dedicated and dynamic individuals to join our team as Trainee Call Centre Agents. This role offers a unique opportunity to be part of a company that values diversity, inclusivity, and the immense potential of the African continent. If you are a motivated individual seeking to make a difference and grow your career, we invite you to apply for this exciting position based in Pinelands.
Location: Pinelands
Job Requisition ID: JR-55967
Posted On: 3 Days Ago
Why Choose Old Mutual?
Old Mutual believes in the African opportunity and the power of diverse talent to drive progress. Our team reflects this belief, bringing together individuals from various backgrounds to create a rich tapestry of skills and experiences. As a Trainee Call Centre Agent, you will be at the forefront of delivering exceptional service to our clients while developing your own professional skills in the insurance business.
Job Description
As a Trainee Call Centre Agent at Old Mutual, you will play a crucial role in responding to administrative requirements and providing excellent customer service. You will be accountable for achieving results through your efforts, with the support, coaching, and direct supervision of our experienced team. Old Mutual Call Centre Agents 2024
Key Responsibilities
Client Engagement:
- Service customers, advisors, brokers, executors, and third parties through various channels, including inbound calls, emails, and digital applications.
- Assist with enquiries related to claims, withdrawals, policy changes or amendments, and money management issues such as premiums and debit order queries.
- Communicate progress to clients and ensure their needs are met efficiently.
- Maintain confidentiality of personal information and handle it with utmost care.
Support and Compliance:
- Manage complaints, escalations, and queries with customers, ensuring timely and satisfactory resolution.
- Ensure compliance with all policies, procedures, and regulations, similar to practices in public liability insurance and business insurance.
- Receive and submit Anti-Money Laundering (AML) requirements and Balance of Payments (BoP) forms for offshore transactions.
- Process instructions and supporting documentation via POCR processes.
Personal Effectiveness:
- Live and uphold the company values.
- Be accountable for service delivery through your efforts.
- Collaborate effectively with others to achieve personal and team goals.
- Manage your time, tasks, and output quality efficiently.
- Contribute to the team by broadening your skills and making increased contributions.
Quality Assurance:
- Adhere to service and quality standards as provided by the Client Experience Team, reflecting the high standards seen in commercial insurance and small business insurance.
Requirements: Skills, Qualifications, and Experience
Qualifications:
- Matric or equivalent NQF aligned qualification.
- Proof of current 1st or 2nd-year registration in a recognized tertiary institution.
Skills:
- Proficiency in MS Office programs.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to prioritize work and collaborate with others to accomplish objectives.
- Problem-solving skills and attention to detail.
- Initiative in taking action and planning & organizing tasks.
- Team orientation and technical knowledge of OML applications such as EMS, Omunet, Bizagi, GCS, and Secure Services (advantageous).
Additional Requirements:
- Applicants must be part-time and correspondence students.
- Availability to work the following compulsory shifts:
- Monday to Friday: 10h00 – 17h00 (minimum 5 hours per day)
- Saturday: 8h00 – 13h00 (per operational requirements)
Employment Equity and Covid-19 Vaccination Policy
Old Mutual is committed to creating an inclusive work environment and will make appointments from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual is also pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to Old Mutual’s Covid-19 vaccination policy for further details. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if deemed necessary.
How to Apply
If you are ready to take the next step in your career and be part of a team that is passionate about shaping Africa’s story, we encourage you to apply for the Trainee Call Centre Agent position. The closing date for applications is 11 July 2024.
At Old Mutual, we believe in the potential of Africa and its people. As a Trainee Call Centre Agent, you will have the opportunity to contribute to this vision while developing your skills and career. Join us in making a difference and building a brighter future for Africa.
