Standard Bank Consultant, Cash (Level 1)
Standard Bank Consultant, Cash (Level 1) Standard Bank, a leader in the banking industry, is seeking a dynamic individual for the position of Consultant, Cash (Level 1). Located in Kuruman, Northern Cape at the Mokala Mall branch, this full-time role is ideal for someone with experience in personal and private banking who excels in handling cash-related transactions and delivering exceptional customer service. If you are passionate about banking and want to be part of a team that thrives on providing tailored financial solutions, this could be the perfect opportunity for you.
- Location: Mokala Mall, Thomson Avenue, Kuruman, Northern Cape
- Job Type: Full-time
- Job Ref ID: 80181549A-0001
- Date Posted: September 5, 2024
As a Consultant, Cash (Level 1), your primary responsibility will be to assist walk-in customers with their cash and card-related transactions. This includes handling teller services, ATM-related queries, MoneyGram transactions, and other cash-related matters. You will assess customer needs accurately and provide solutions that align with Standard Bank’s financial offerings, ensuring that customers receive top-notch service. Your role will be critical in maintaining the bank’s reputation for reliability and trustworthiness in managing cash transactions.
Key Responsibilities
- Handling cash and card-related inquiries from walk-in customers, ensuring that their needs are met efficiently and professionally.
- Providing teller services, assisting with ATM queries, and facilitating MoneyGram transactions.
- Understanding and adhering to the bank’s policies and procedures related to cash handling, bulk cash, and ATM services.
- Ensuring all transactions are processed within the parameters of Standard Bank’s financial offerings.
- Collaborating with other departments within the branch to ensure seamless customer service and support.
Qualifications and Experience
To be considered for this role, candidates must meet the following qualifications and experience requirements:
Minimum Qualifications:
- Type of Qualification: NQF Level 5 qualification.
- Field of Study: Not applicable.
Experience Required:
- Client Coverage:
- 1-2 years of experience in personal and private banking, with a focus on branch banking.
- A solid understanding of the bank’s policies and procedures, particularly in frontline support, cash handling, and ATM services.
- Familiarity with the legal aspects of cash handling.
- Knowledge of other departments within the branch and their functions.
Behavioral Competencies
- Adopting Practical Approaches: Applying practical solutions to ensure smooth cash and card-related operations.
- Articulating Information: Effectively communicating with customers to understand their needs and provide accurate information.
- Examining Information: Carefully analyzing customer requirements and ensuring that all details are considered in each transaction.
- Exploring Possibilities: Proactively identifying opportunities to improve customer service and cash handling efficiency.
- Following Procedures: Adhering strictly to the bank’s procedures and guidelines to ensure compliance and security.
Technical Competencies
- Application & Submission Verification (Business Banking): Verifying customer applications and submissions in business banking scenarios.
- Banking Process & Procedures: In-depth knowledge of Standard Bank’s banking processes and procedures.
- Customer Acceptance & Review (Consumer Banking): Handling customer acceptance and review processes in consumer banking.
- Customer Understanding & Product Knowledge (Consumer Banking): Possessing strong customer understanding and product knowledge in consumer banking.
- Processing: Efficiently processing transactions to meet customer demands and ensure smooth operations.
Why Join Standard Bank?
Standard Bank is renowned for its commitment to innovation and customer satisfaction. Joining the team as a Consultant, Cash (Level 1) offers a unique opportunity to build your banking career in a supportive and dynamic environment. You will have the chance to make a tangible impact by ensuring that customers’ cash-related needs are met with accuracy and professionalism. Moreover, you will gain valuable experience in branch banking operations, enhancing your skills and knowledge in the financial industry.
SEE ALSO: SABC Driver’s Code 10 with Pdp
If you are ready to contribute to a leading banking institution and are passionate about providing exceptional customer service, this is your chance to apply.
