Nedbank Service x3 Consultant 2023
Nedbank Service x3 Consultant 2023 Nedbank, one of South Africa’s leading financial institutions, is currently seeking a qualified Service Consultant to join their Brackenfell branch in Cape Town. This exciting opportunity focuses on client service, cash handling, and digital banking solutions, ensuring that clients receive top-tier service while encouraging them to transition to self-service platforms. If you’re passionate about banking, customer service, and digital transformation, this role might be the perfect fit for you.
Position Overview
- Job Title: Service Consultant
- Location: Brackenfell, Cape Town
- Reference Number: 135828
- Closing Date: 09 September 2024
- Job Family: Sales and Service
- Career Stream: Client Service
- Leadership Pipeline: Manage Self: Technical (MST)
Client Engagement
- Address client concerns related to queue flow or issues with digital devices.
- Assist clients in downloading and using Nedbank’s online banking applications.
- Help clients with value-added services, such as purchasing prepaid airtime or data.
- Guide clients through obtaining statements, cards, and other necessary documentation via self-service zones.
- Build strong client relationships by keeping them informed about the status of their applications, queries, and requests.
- Identify quality sales leads through client engagement and facilitate referrals to the appropriate department.
Business Operations
- Process cash transactions over the counter, including client deposits, withdrawals, and foreign exchange.
- Balance and maintain branch stock, such as cards, ensuring all transactions are completed according to policy.
- Support the further processing of inter-bank transfers by preparing transactional documents for courier.
- Ensure ATMs and other devices are functional by performing first-line maintenance, balancing cash, and replenishing consumables.
Risk and Compliance
- Minimize risks by adhering to policies regarding counter and drop safe limits.
- Prevent fraud by following strict transaction authentication procedures.
- Ensure compliance with governance, risk management, and control policies within the branch.
Key Skills and Competencies
Nedbank is looking for candidates who exhibit strong customer service principles, problem-solving skills, and relationship management. Additionally, candidates should possess:
- Knowledge of Nedbank’s security policies and procedures.
- An understanding of governance, risk management, and controls.
- Proficiency with Forex products.
- Experience with cash handling, customer service, and first-line problem resolution.
Qualifications and Experience
- Essential Qualifications: A diploma is required.
- Preferred Qualification: Completion of a Higher Certificate in Banking Services – NQF5.
- Experience: A minimum of 1-2 years in Retail or Banking Client Service is required. Candidates should also be technologically proficient, have cash handling experience, and be adept at problem-solving.
Nedbank’s Commitment
At Nedbank, we are committed to acting in the client’s best interest by providing exceptional service and delivering on our promises. As a Service Consultant, you will contribute to the bank’s success by meeting service excellence and personal development goals while adhering to Nedbank’s security, operational, and compliance procedures. You will also play a critical role in growing the business and improving digital migration to self-service and online banking platforms.
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Why Work at Nedbank?
Nedbank offers a dynamic working environment where employees are encouraged to learn and grow within the organization. As a Service Consultant, you will gain valuable experience in client service, digital banking, and cash management, all while building strong client relationships.
If you’re ready to take on this exciting role, apply before the closing date of 09 September 2024, and join the team that’s transforming the future of banking in South Africa.
