Flash Call Centre Agent 2024 | Apply with Grade 12
Flash Call Centre Agent 2024 | Apply with Grade 12 Are you an individual with a passion for customer service and the ability to handle high-pressure situations? Flash is seeking dynamic and motivated candidates for the position of Call Centre Agent in the Northern Suburbs of Cape Town. This is a permanent opportunity with a competitive salary offering, perfect for those looking to build a career in the call centre industry.
- Job Ref #: FH-502
- Industry: Call Centre
- Job Type: Permanent
- Salary: Market Related
Job Overview: The Flash Call Centre Agent role focuses on delivering top-notch customer service. Agents are responsible for handling customer complaints, providing detailed product and service information, and resolving issues efficiently. You will interact with customers via phone, email, and fax, ensuring their queries are answered professionally. This role also involves processing orders, selling products, and routing calls to the appropriate departments.
Key Responsibilities:
- Professionally handle customer inquiries and complaints.
- Provide accurate product and service information.
- Deal effectively with job stress, angry callers, and upset customers.
- Enter and update customer information.
- Process orders with accuracy.
- Identify and escalate priority issues when necessary.
- Sell products to customers and route calls to the right resources.
- Follow up on customer queries as needed.
- Complete attendance registers and meet commitments to customers.
- Perform other duties assigned by management.
Minimum Requirements: To be considered for this role, candidates must meet the following criteria:
- Essential:
- Matric qualification.
- Proficiency in African languages such as Xhosa, Zulu, Venda, Sotho, or Tshona.
- Skills:
- At least six months of experience in a call centre environment.
- Computer literacy is a must.
- Attributes:
- Ability to listen and respond effectively to customer queries.
- Perfect telephone etiquette.
- Capability to handle irate customers and multitask efficiently.
SEE ALSO: Telkom ICT Internships 2024
Why Join Flash? Working as a Call Centre Agent at Flash offers a unique opportunity to grow in a fast-paced environment. The company provides ongoing support and training to ensure that employees can excel in their roles. If you have a passion for customer service, a knack for problem-solving, and a desire to grow in the call centre industry, this role is perfect for you.
