Eskom is Hiring x7 Call Centre Agents 2024
Apply Eskom is Hiring x7 Call Centre Agents 2024
Eskom is Hiring x7 Call Centre Agents 2024 Are you ready to take your career to the next level? Eskom, South Africa’s leading power utility, is hiring for the position of Service Agent Contact Centre (Distribution) in Bellville, Western Cape. This rewarding role focuses on delivering exceptional customer service through various communication platforms. If you have a passion for client interaction and a strong background in customer relations, this could be your chance to join a reputable organization committed to empowering South Africa.
- Position: Service Agent Contact Centre (Distribution)
- Location: Bellville, Western Cape, South Africa
- Department: Retail Operations
- Business Unit: Cape Coastal Cluster
- Vacancy Type: External/Internal
- Task Grade: T10
- Reference Number: PC 17/2024
- Closing Date: February 12, 2024
Minimum Requirements
Eskom seeks qualified professionals who meet the following criteria:
Educational Qualifications
- National Diploma/National N Diploma in:
- Business/Finance
- Marketing/Commerce
- Social Science
- Business Management
- Qualification must be at NQF Level 6 with a minimum of 240 credits.
Experience Requirements
- A minimum of 2 years’ experience working with customers, focusing on customer relations and service delivery.
Skills and Competencies
Behavioral Attributes
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership Skills
- Team player
- Ability to motivate and coach teams
- Mentorship capabilities
- Strong development orientation
Knowledge Base
- Understanding of Eskom’s business structure and operations
- Familiarity with Standard Power Unit (SPU) and prepayment customer tariffs
- Competency in service delivery training
- Experience in compiling detailed reports
Technical and Functional Skills
- Proficiency in computer applications
- Strong time management abilities
- Excellent interpersonal and relationship-building skills
- Analytical and problem-solving acumen
- Effective negotiation and communication capabilities
- Professional telephone etiquette
- Stress and conflict management techniques
Key Responsibilities
As a Service Agent Contact Centre, you will:
- Handle inbound interactions with professionalism and efficiency.
- Manage back-office activities to support seamless operations.
- Facilitate multimedia and outbound communications to enhance customer engagement.
- Continuously improve general customer services.
- Support marketing, sales, and customer service initiatives to drive operational success.
Why Join Eskom?
Eskom is committed to creating a professional and inclusive workplace that values employees. By joining Eskom, you will gain access to:
- Comprehensive training programs to enhance your technical and customer service skills.
- Opportunities to grow and advance within the organization.
- A chance to contribute to the sustainable development of South Africa’s energy infrastructure.
SEE ALSO: https://shoshanews.co.za/sassa-grants-administrators-2024/
How to Apply?
