Bidvest is Hiring Call Centre Agents 2024
Apply Bidvest is Hiring Call Centre Agents 2024
Bidvest is Hiring Call Centre Agents 2024 Bidvest Facilities Management is seeking a dedicated Call Centre Agent to join its team. The successful candidate will be responsible for capturing customer requests, complaints, and queries via SAP, which are received through telephone and email. The role requires strong communication skills, an ability to manage emergencies, and escalate issues when needed.
Key Responsibilities:
- Customer Focus: Deliver exceptional service to customers, ensuring their needs are met efficiently.
- Relationship Building: Cultivate strong professional relationships within the organization and with clients.
- Integrity: Exhibit both personal and professional integrity in all dealings.
- Analytical Skills: Pay close attention to detail while identifying and resolving customer issues.
- Ability to Work Across Levels: Communicate and collaborate with all levels of the organization.
- High Motivation: Remain motivated and resilient, especially when working under pressure.
- Perseverance: Display persistence in resolving issues and following through on customer requests.
Qualifications and Experience:
- Grade 12 Qualification is required.
- A minimum of 2 years’ experience in a contact centre or admin support role is essential.
- A Call Centre Certificate is preferred.
- Proficiency in computer software packages is essential.
- Strong listening skills, verbal and written communication abilities.
- Solid understanding of Facilities Management, Plant Maintenance, Customer Relationship Management (CRM), Property Solutions, Human Resources (HR), Supply Chain, Soft Services, and Workplace Services.
- In-depth knowledge of Bidvest Facilities Management’s products is an advantage.
Core Duties:
- Fault and Request Logging: Accurately record customer complaints, faults, and requests in SAP.
- Dispatching: Ensure requests and faults are dispatched to the appropriate team or department.
- Follow-ups and Escalations: Manage follow-ups on unresolved issues and escalate when necessary.
- Green Area Meetings: Participate in weekly meetings to discuss and resolve ongoing issues.
- Job Card Management: Accept and complete job cards, ensuring tasks are documented.
- Service Level Agreements (SLAs): Determine and adhere to SLAs to ensure timely issue resolution.
- Customer Satisfaction Surveys: Conduct surveys to gauge customer satisfaction and implement feedback.
- Monitoring Faults: Track and monitor rejected faults, ensuring they are addressed promptly.
Additional Responsibilities:
- All-Round Contact Centre Support: Assist in various activities within the contact centre to ensure smooth operations.
Learning and Development:
- Skills Transfer: Continuously enhance and share knowledge within the team.
- Self-Development: Proactively pursue growth opportunities and skill enhancement in relevant areas.
SEE ALSO: Lancet Laboratories x8 Admin/Receptionists 2024
How to Apply?
