Call Centre Agent (New Accounts) 2024
Apply Call Centre Agent (New Accounts) 2024
Call Centre Agent (New Accounts) 2024 Are you passionate about customer service and driven to build a rewarding career in the retail industry? Mr Price Money is looking for a dedicated Call Centre Agent (New Accounts) to join the team at their Durban, KwaZulu Natal location. This on-site position is a fantastic opportunity for individuals with experience in call centres who want to make a meaningful impact by helping customers open new store card accounts, verify employment, and ensure customer inquiries are handled promptly and professionally.
- Closing Date: Not Given
- Location: Various, South Africa
- Company: Mr Price Limited
As a Call Centre Agent for Mr Price Money, you will play an essential role in delivering exceptional customer service by managing inquiries, processing store card applications, and ensuring accurate customer information. Working in a vibrant, fast-paced environment, you’ll have the opportunity to make each customer interaction positive and productive.
Key Responsibilities
- Customer Query Management: Responding to customer inquiries, managing correspondence, and addressing needs swiftly to provide a seamless customer experience and minimize delays or complaints.
- Employment and Information Verification: Conducting telephone verification of employment and personal details for applications, ensuring accuracy in customer data.
- Customer Database Management: Updating the customer details on relevant debtor systems, maintaining a precise and up-to-date record.
- Store Card Application Processing: Assisting with the processing of store card applications for various divisions, helping expand Mr Price’s customer base (specific to outbound agents).
Benefits of Joining Mr Price
At Mr Price, hard work and dedication are valued and rewarded. As a member of the team, you’ll enjoy:
- Performance Incentives: Attractive rewards when you meet or exceed targets, recognizing your effort and contribution.
- Learning & Development: Access to extensive programs designed to enhance your skills and promote professional growth within Mr Price.
- Exclusive Discounts: Enjoy special discounts across Mr Price Group brands, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
- Employee Ownership Opportunity: After one year of permanent service, you’ll become part of the Mr Price Group share scheme, giving you the chance to invest in the company’s success and build your financial future.
Qualifications and Requirements
To thrive in this role, candidates should meet the following criteria:
- Education: Grade 12 qualification
- Experience: At least one year of call centre experience, preferably handling new accounts; experience in processing account applications is advantageous.
Essential Skills
Successful candidates will have:
- Understanding of Industry Legislation: Knowledge of the Consumer Protection Act, POPI (Protection of Personal Information Act), National Credit Act, and ICASA (Independent Communications Authority of South Africa).
- Communication Skills: Ability to provide clear, concise assistance to customers for account setups and inquiries.
- Active Listening: Skill in attentively listening to customers to ensure their needs are understood and met.
- Empathy and Customer Care: Demonstrated compassion for customers, making them feel supported and valued.
- Problem-Solving Abilities: Quick identification of issues and delivering effective solutions.
- Attention to Detail: Ensuring all customer information is accurate, contributing to reliable account setup processes.
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How to Apply?
