Capitec Bank Service Consultants 2024
Apply Capitec Bank Service Consultants 2024
Capitec Bank Service Consultants 2024 Are you passionate about delivering exceptional client service? Do you have a knack for engaging with customers in a banking or financial environment? Capitec Bank invites suitably qualified individuals to apply for Service Consultant Vacancies (X5 posts). If you are ready to take the next step in your career, this opportunity is for you!
- Location: Nationwide, South Africa
- Closing Date: Open Until Filled
- Date Listed: 24th October 2024
Purpose Statement
At Capitec Bank, we aim to enhance our clients’ lives by offering outstanding customer service and addressing their banking needs through our Global One product. As a Service Consultant, you’ll support our clients to Bank Better and Live Better, contributing directly to their financial well-being.
Key Responsibilities of a Capitec Service Consultant
- Provide exceptional customer service and exceed client expectations.
- Assist customers with inquiries about Capitec’s Global One product and services.
- Support customers with day-to-day banking transactions and troubleshooting.
- Build strong relationships with clients to maintain and grow client loyalty.
- Promote Capitec’s services to enhance the customer’s financial journey.
Experience Requirements
Minimum Experience Required:
- 3 to 6 months of client service experience in retail, financial, or banking sectors.
- OR Candidates with no prior experience but with a relevant tertiary qualification may also apply.
Ideal Experience:
- Over 1 year of experience in a client-facing, sales-driven environment within retail, financial, or banking sectors.
Qualifications Required
Minimum Qualification:
- Grade 12 (National Certificate or Vocational Qualification).
Preferred Qualifications:
- Commerce or Finance-related tertiary qualification (ideal).
- Certification in Finance or Banking will be an added advantage.
Knowledge Requirements
Applicants must demonstrate knowledge and understanding of:
- Basic calculations and numerical skills.
- Customer service principles in retail/consumer service environments.
Ideal Knowledge (Preferred but not mandatory):
- Familiarity with Capitec Bank’s products and services.
- Understanding of internal banking procedures, such as the Branch Credit Granting Policy (BCGP).
Key Skills Required for Success
- Excellent communication skills to engage effectively with clients.
- Strong interpersonal and relationship management skills.
- Proficient in MS Word, MS Excel, and MS Outlook (Computer Literacy).
Employment Conditions and Requirements
Capitec Bank expects all candidates to meet the following employment conditions:
- Clear criminal and credit record (mandatory).
- Must have recognizable fingerprints for Capitec’s internal electronic banking systems.
Why Join Capitec Bank?
Capitec Bank is committed to creating a workplace that offers growth opportunities and a supportive culture for its employees. With a focus on innovation and client-centric services, Capitec aims to empower both employees and clients to achieve their best financial outcomes.
Benefits of Working at Capitec Bank:
- Opportunities for career growth within the financial industry.
- Exposure to innovative products like Global One.
- A collaborative, forward-thinking team environment.
- A chance to make a real difference in the lives of customers through excellent service.
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How to Apply for Capitec Bank Service Consultant Vacancies?
If you meet the above criteria and are passionate about banking and customer service, apply today!
