Apply Capitec Call Centre Agents | Apply with grade 12
Capitec Call Centre Agents | Apply with grade 12 Capitec Bank is offering exciting opportunities for individuals who have completed Grade 12 to join their team as Call Centre Agents. As a Call Centre Agent, you will be at the forefront of delivering exceptional customer service, assisting clients with their banking inquiries, resolving issues, and providing information about Capitec’s products and services. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to work in a fast-paced environment. If you are passionate about helping people and looking to start your career in the banking sector, apply now and become a valuable member of the Capitec team.
- Date: 20 Jun 2024
- Location: Johannesburg, GT, ZA
- Company: Capitec Bank Ltd
Apply by:
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.
Experience
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- FAIS accredited as Key Individual and approved by FSCA
Knowledge
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Attention to Detail
- Analytical Skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
How to Apply?