CIPC Call Centre Agents 2025

Apply CIPC Call Centre Agents 2025

CIPC Call Centre Agents 2025 CIPC Call Centre Agents 2025The Companies and Intellectual Property Commission (CIPC) is actively seeking Call Centre Agents (X9) to join their dynamic team on a fixed-term contract of five years. These positions aim to provide top-notch customer service by assisting, advising, and resolving inquiries related to CIPC’s products, services, and processes. Are you passionate about providing exceptional customer service? The Companies and Intellectual Property Commission (CIPC) invites dynamic and customer-oriented individuals to apply for the Call Centre Agent positions for 2025. Join a reputable organization dedicated to facilitating business registration and intellectual property services in South Africa.

• Reference Number: T10000200
• Closing Date: 24 January 2025

Employment Type: Fixed-Term Contract – 5 Years

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Key Responsibilities

As a Call Centre Agent, your primary responsibilities will include:

1. Efficient Call Management
   • Receiving and responding promptly to inbound customer calls in line with CIPC call center standards.
   • Providing accurate, comprehensive information on all CIPC products, services, and processes.
2. Customer Assistance
   • Resolving customer service requests and queries with a focus on first-call resolution.
   • Capturing all call interactions accurately to provide feedback and maintain customer satisfaction.
3. Performance Contribution
   • Actively contributing to the enhancement of CIPC’s organizational performance standards.

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Minimum Requirements

To qualify for this opportunity, applicants must meet the following educational criteria:

1. Mandatory Qualifications
   • A three-year Diploma, National Diploma, B Degree, or Advanced Diploma in:
     • Call/Contact Centre Management, OR
     • Communications, Marketing Management, or Business Management.
2. Added Advantage
   • A recognized Call Centre Certificate will be considered a significant advantage.

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Additional Information

• Verification Process: Successful applicants must undergo background verification, including criminal record and citizenship checks.
• Qualification Evaluation: Candidates with foreign qualifications are responsible for ensuring their credentials are evaluated by the South African Qualifications Authority (SAQA).

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Employment Equity

CIPC is committed to employment equity and invites candidates who will enhance diversity within its workforce. Priority will be given to candidates aligning with the organization’s approved Employment Equity Plan.

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Application Process

Important Note:

• Applications submitted via fax, email, post, or hand delivery will NOT be considered.
• Correspondence will be limited to shortlisted candidates. If you have not received a response within two months of the closing date, please consider your application unsuccessful.

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