City of Johannesburg: Call Centre Internships 2024 / 2025
City of Johannesburg: Call Centre Internships 2024 / 2025 The City of Johannesburg (CoJ), through its Group Finance Department, is offering exciting Internship opportunities for qualified and unemployed graduates. This program, which lasts up to 18 months, provides an excellent pathway for graduates seeking to enhance their skills in a real-world environment, particularly in customer service and revenue-related operations.
- Company : City of Johannesburg
- Location : Johannesburg, South Africa
- Closing date: 04 September 2024
The primary function of the Revenue Call Centre Internship is to deliver a high level of service both telephonically and in writing. Interns are expected to analyze and identify account queries while taking initiative in resolving revenue-related issues. They will also log and escalate queries that cannot be resolved immediately to the relevant department. Throughout their internship, participants will meet or exceed the targets set by the Revenue and Customer Relationship Management (R & CRM) department while addressing the needs of the city’s residents.
Key Responsibilities
Interns will be responsible for the following:
- Query Logging and Resolution: Interns will follow set operational procedures to log revenue account-related queries for further processing by the appropriate back-end departments. They will also resolve queries requiring first-time resolution.
- Data Management: Interns will perform specific tasks related to maintaining electronically-based information, data, and records, ensuring accuracy and accessibility.
- Performance Management: Adherence to the City’s Performance Management Policy is expected, ensuring interns contribute effectively to the City of Johannesburg’s service delivery goals.
- Customer Relations: Interns will maintain strong working relationships with Revenue Shared Services Centre (RSSC) customers, peers, and other internal stakeholders to provide focused and effective support.
- Operational Efficiency: Efficient utilization of operational assets and resources is crucial, and interns are expected to follow the City’s legislative framework, policies, and procedures to ensure cost-effective service delivery.
Requirements
To be considered for this internship, candidates must meet the following requirements:
- Educational Qualification: A Grade 12/Matric certificate is essential.
- Residency: Candidates must reside within the Johannesburg area.
Skills and Competencies
Successful candidates should possess the following skills and competencies:
- Computer Literacy: Proficiency in Microsoft Office applications is a must.
- Problem-Solving Skills: Ability to analyze and resolve issues effectively.
- Time Management: Strong time management skills to meet deadlines and targets.
- Communication Skills: Excellent listening and communication abilities, both verbal and written, are crucial for handling customer inquiries.
- Interpersonal Skills: Interns should have strong interpersonal skills to maintain effective working relationships with customers and colleagues.
- Billing Knowledge: Basic understanding of billing concepts and functions will be beneficial in resolving revenue-related queries.
- Knowledge Retention and Recall: The ability to retain and recall information is essential for providing accurate and timely customer support.
- Pressure Management: Interns should be capable of handling pressure and working efficiently in a fast-paced environment.
- Mathematical Interpretation: The ability to interpret mathematical information will assist in analyzing account-related issues.
SEE ALSO: City of Ekurhuleni General Assistants (Apply with Grade 9)
Why Apply for the Revenue Call Centre Internship?
Participating in the City of Johannesburg’s Call Centre Internship offers numerous benefits for aspiring professionals. The internship provides hands-on experience in a dynamic and fast-paced environment, where interns will develop essential skills in customer service, communication, and problem-solving. This opportunity allows participants to contribute directly to the City’s revenue management process, making a tangible impact on service delivery. City of Johannesburg: Call Centre Internships 2024 / 2025
Moreover, this internship program can be a stepping stone to a rewarding career in the public sector or customer service field. The knowledge gained during the internship will be invaluable for future career growth and development.
