City of Johannesburg Customer Care Agent Internships 2024
Apply City of Johannesburg Customer Care Agent Internships 2024
City of Johannesburg Customer Care Agent Internships 2024 The City of Johannesburg (CoJ) is offering an exciting internship opportunity within its Human Settlements Department for aspiring Customer Care Agents in 2024. This program is designed to equip interns with hands-on experience in delivering top-tier customer service while contributing to the efficiency and effectiveness of municipal services.
- Closing Date: 28 August 2024
- Department: Transport
- Branch: Marketing and Communication
- Position: Customer Care Agent Internship
Stipend:
- For individuals with a completed qualification (minimum 360 credits): R9,531.54 per month (basic salary, no benefits).
- For enrolled students: R3,500.00 per month (basic salary, no benefits).
Job Purpose
The primary goal of the Customer Care Agent Internship is to provide superior and efficient customer service that meets and exceeds customer expectations. Interns will work to resolve customer inquiries on first contact while ensuring high-quality and consistent service delivery across all touchpoints. City of Johannesburg Customer Care Agent Internships 2024
Qualifications Required
- Matric Certificate (NQF Level 4).
- Diploma in Marketing, Business Management, Business Administration, or an equivalent NQF Level 6 qualification.
- Only residents of the City of Johannesburg are eligible for consideration.
Key Performance Areas
- Customer Support: Deliver accurate information about the products and services offered by the City of Johannesburg, ensuring customer records are meticulously maintained.
- Professional Query Resolution: Handle and resolve customer queries with a high level of professionalism, ensuring customer satisfaction is at the forefront.
- Complaint Management: Efficiently manage and resolve customer complaints according to established standard operating procedures.
- Relationship Building: Foster and improve relationships with customers, promoting loyalty and enhancing communication both internally and externally. This effort is aimed at supporting the Rea Vaya system and improving overall profitability.
- Stakeholder Management: Execute stakeholder relations management activities in line with relevant policies and procedures.
- Reporting: Ensure timely and accurate reporting on all customer care-related activities.
Key Competencies
Leading Competencies
- Customer Service Orientation: Demonstrated ability to focus on customer satisfaction and deliver high-quality service.
- Listening Skills: Strong active listening skills to accurately understand and address customer concerns.
- Computer Literacy: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Complaint Resolution: Expertise in addressing and resolving customer complaints efficiently.
- Coordination and Organization: Strong organizational skills, with the ability to coordinate and manage tasks effectively.
- Communication Skills: Excellent verbal, listening, and written communication abilities.
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Core Competencies
- Customer Complaint Management: In-depth knowledge of methodologies, processes, procedures, and systems related to customer complaints and resolutions.
- Local Government Knowledge: Understanding of the operational environment of local government.
- Records Administration: Competence in managing records and ensuring accurate documentation.
- Attention to Detail: Keen attention to detail in every aspect of the role.
- Initiative: Proactive and self-motivated approach to problem-solving and service delivery.
This internship offers a valuable opportunity for individuals seeking to gain practical experience in customer service within a municipal context. By joining the City of Johannesburg, interns will contribute to enhancing service delivery and making a positive impact on the community. City of Johannesburg Customer Care Agent Internships 2024
How to Apply?
ENQUIRIES ONLY:
Contact Person: Rutana De Klerk
Tel No: (011) 022 8656
Please take note that only online applications will be considered. Please apply by using the following link below: APPLY HERE FOR THIS INTERNSHIP.
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.
