Claims Officer x40 – Road Accident Fund (RAF)
Reference No: 5766 | Closing Date: 8 July 2025
Location: Menlo Park, Gauteng, South Africa
Employment Type: Fixed-Term Contract (18 Months)
Salary: R434,656.00 per annum
T.A.S.K Grade: 10
Disability (EE Targeted Role): No
Position Overview
Claims Officer x40 – Road Accident Fund (RAF) The Road Accident Fund (RAF) is recruiting forty (40) Claims Officers to strengthen its Operations Division across seven departments:
- Settlement Hub (10 positions)
- Determination (5 positions)
- Mediation (5 positions)
- Litigation (5 positions)
- Payment Hub (5 positions)
- Merits (5 positions)
- Adjudication (5 positions)
These are 18-month fixed-term contract roles aimed at supporting the RAF’s core mission: providing timely, fair, and compassionate compensation to individuals affected by road accidents.
Key Responsibilities
- Conduct preliminary assessments of litigated files.
- Investigate, evaluate, and settle claims using legal and interpersonal expertise.
- Report complex and high-exposure claims for reinsurance purposes.
- Assess loss of earnings, loss of support, funeral, and medical expenses.
- Perform merit and quantum evaluations, including general damages under both old and new Acts.
- Handle block settlements and court order processing.
- Appoint assessors for verification processes.
- Review writs, perform bridge reporting, and approve settlement offers.
- Identify cases requiring escalated litigation and ensure legal protocols are followed.
- Prepare files for attorneys, provide litigation strategy input, and track trial readiness.
- Report on trial outcomes and negotiated settlements.
Minimum Requirements
Qualifications:
- A four-year Degree in Law (LLB) or equivalent qualification.
- Admission as an Attorney of the High Court or as an Advocate is mandatory.
Experience:
- Minimum of 3 years’ relevant experience in claims or litigation.
Skills and Competencies
Technical Competencies:
- Proficient knowledge of court procedures and litigation rules.
- Strong understanding of RAF litigation infrastructure and internal workflows.
- Sound knowledge of legal analysis, numerical reasoning, and statistical reporting.
- High-level proficiency in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills.
Behavioural Competencies:
- Emotional resilience and self-awareness.
- Strong ethical grounding and governance.
- Client-centric mindset with a focus on service delivery.
- Ability to manage workload with precision and integrity.
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About the Organisation
The Road Accident Fund (RAF) provides social security to all South African road users. The Fund is committed to rehabilitating and compensating those injured in motor vehicle accidents and is an active proponent of road safety and preventative initiatives, Claims Officer x40 – Road Accident Fund (RAF).
How to Apply?