Clicks Group is Hiring Beauty Assistants (Apply with Grade 12)

Clicks Group is Hiring Beauty Assistants (Apply with Grade 12) Are you passionate about beauty products and eager to help others look and feel their best? Clicks, a leading health and beauty retailer in South Africa, is currently seeking a Beauty Assistant for their store in Pongola. This exciting opportunity invites individuals who are enthusiastic about the beauty industry and customer service to join their dynamic team. If you have a passion for beauty and skincare products, excellent customer service skills, and a desire to work in retail, this could be the perfect position for you.

• Closing Date: 31 August 2024
• Location: Various Stores, Nation Wide

The Clicks Beauty Assistant will report directly to the Store Manager and will be responsible for servicing the entire beauty department. The primary goal is to provide exceptional service to customers by offering professional advice on beauty and skincare products. Additionally, the Beauty Assistant will be tasked with managing merchandise, promoting products, and ensuring that the beauty department is maintained to high standards.

Key Responsibilities

The role of the Beauty Assistant revolves around delivering service excellence through several core responsibilities:

1. Customer Consultation: Engage with customers by answering product-related questions and advising them on the best beauty and skincare products that meet their needs. The ability to understand customer preferences and recommend suitable products is crucial for driving customer satisfaction.
2. Sales Maximization: Promote, cross-sell, and up-sell beauty products to maximize sales and ensure that monthly targets are consistently met. The Beauty Assistant should be results-driven, constantly seeking opportunities to increase sales and contribute to the store’s profitability.
3. Product Performance Evaluation: Regularly monitor sales and evaluate the performance of various products. Offering suggestions for improved product offerings based on customer feedback and sales trends is a key aspect of the role.
4. Beauty Product Knowledge: Maintain an updated knowledge of all beauty products, including new ranges, trends, promotions, and events. This ensures that customers receive accurate information and are informed about the latest beauty innovations.
5. Operational Efficiency: Execute all operational activities within the beauty department, such as effective stock management and minimizing shrinkage. Ensuring a high standard of general housekeeping and administration within the department is also critical.
6. Visual Merchandising: Maintain in-store visual merchandising standards by ensuring that all products are displayed attractively and that promotional materials are prominently featured.
7. Customer Service: Act as a brand ambassador for Clicks, delivering superior customer service by being visible, friendly, and professional. The Beauty Assistant should work to build lasting relationships with customers and foster brand loyalty.
8. Clicks Clubcard Promotion: Promote the Clicks Clubcard to customers and enroll new members to achieve clubcard participation targets. The clubcard is a valuable tool for driving repeat business and rewarding loyal customers.
9. Brand Loyalty: Drive profitability and brand loyalty by promoting private label and exclusive products. This helps establish Clicks as the customer’s first choice for health and beauty products.
10. Company Values: Embody and promote the company’s values in all interactions with customers and team members, ensuring that the Clicks brand is always represented positively.

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Minimum Requirements

To qualify for the Beauty Assistant position, candidates must meet the following requirements:

• Education: Essential – Grade 12 (Matric). A relevant beauty or skincare qualification is desirable but not mandatory.
• Experience: Experience in beauty, skincare, retail, FMCG (Fast Moving Consumer Goods), sales, or marketing environments is highly desirable.
• Skills: Candidates should possess strong communication and interpersonal skills, with the ability to confidently engage with customers. An understanding of selling principles, merchandising, and promotions within a retail/FMCG background is advantageous.
• Knowledge: Knowledge of stock management procedures, customer service excellence, and beauty/skincare products is essential for success in this role.

Key Competencies

The following competencies are crucial for the Beauty Assistant position:

• Persuading and Influencing: Ability to influence customers’ buying decisions by recommending suitable products.
• Relating and Networking: Building strong relationships with customers and team members to foster a collaborative work environment.
• Delivering Results: Meeting customer expectations and consistently achieving sales targets.
• Commercial Thinking: Understanding the commercial aspects of the business and contributing to its success.
• Following Instructions: Adhering to company policies and procedures to ensure operational efficiency.
• Working with People: Collaborating effectively with colleagues and customers.
• Planning and Organising: Managing time and tasks efficiently to meet deadlines and achieve objectives.
• Coping with Pressure: Remaining calm and focused under pressure while delivering exceptional service.

Working Hours and Contract Details

The Beauty Assistant position is a permanent contract with flexible working hours ranging from 27 to 40 hours per week. The role offers a market-related remuneration package, and it is an Employment Equity (EE) position, which reflects Clicks’ commitment to diversity and inclusivity in the workplace.

Career Growth and Opportunities

Working as a Beauty Assistant at Clicks not only offers an exciting role in the retail industry but also opens up numerous opportunities for career growth. Clicks is renowned for investing in the development of its employees through various training programs and career advancement initiatives. As a Beauty Assistant, you will have the chance to build a solid foundation in retail operations, customer service, and sales, which can serve as a stepping stone for future roles within the company.

Why Join Clicks?

• Industry Leader: Clicks is one of South Africa’s most recognized health and beauty retailers, offering a wide range of products that cater to diverse customer needs. Working for Clicks means being part of a company that is committed to innovation and customer satisfaction.
• Employee Development: Clicks values its employees and offers opportunities for growth and development through ongoing training and career progression programs. Clicks Group is Hiring Beauty Assistants (Apply with Grade 12)
• Customer Focused: Clicks is dedicated to providing exceptional service to its customers. As a Beauty Assistant, you will play a vital role in ensuring that customers have a positive and memorable shopping experience.
• Inclusive Environment: Clicks promotes diversity and inclusion in the workplace, ensuring that all employees feel valued and respected.

How to Apply

The application process for the Clicks Beauty Assistant position is straightforward. Interested candidates can apply online via the Clicks career portal. The closing date for applications is 28 August 2024. Don’t miss out on this opportunity to join a leading retailer in the beauty industry and take your career to the next level.

The Clicks Beauty Assistant position in Pongola is an exciting opportunity for individuals passionate about beauty and retail. With a focus on delivering exceptional customer service, promoting products, and achieving sales targets, this role offers a dynamic and rewarding career path. If you are confident in your ability to engage with customers and share your beauty knowledge, apply now to be part of a company that values excellence, customer satisfaction, and employee development. Clicks Group is Hiring Beauty Assistants (Apply with Grade 12)

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