Department of Labour X24 Client Service Officers – Matric!
Listing Reference: Multiple Reference Numbers (See Below)
Listing Status: Open
Position Summary
Company: Department of Labour
Industry: Public Service / Government Employment
Job Category: Client Service / Administration / Entry-Level
Location: Nationwide, South Africa
Contract Type: Permanent
Remuneration: R269,499 per annum (Total Package)
EE position: Yes
Closing Date: 30 April 2025
Introduction
The Department of Labour is currently recruiting for 24 Client Service Officer (UIF) positions across various provinces in South Africa. This nationwide job opportunity is ideal for individuals who have recently completed their Grade 12 / Senior Certificate and are looking to launch their public service career. With no prior experience required, these entry-level positions offer an accessible gateway into the governmental sector, especially for young job seekers and school leavers seeking career stability, skill development, and job security.
This recruitment drive by the Department of Labour highlights the government’s commitment to reducing youth unemployment and enhancing service delivery at labour centres and satellite offices. The successful candidates will receive comprehensive on-the-job training and career exposure, especially in administrative and customer service duties within the Unemployment Insurance Fund (UIF) environment.
Job Description
The role of a Client Service Officer (UIF) is focused on delivering exceptional frontline public service and processing Unemployment Insurance Fund claims. Candidates will be expected to:
- Assist walk-in clients by providing UIF benefits screening services
- Capture and process applications for UIF benefits
- Register continuation forms for claimants
- Conduct routine verifications of claims and documentation
- Provide administrative support related to UIF
- Offer accurate advice and information to clients regarding unemployment benefits
- Ensure that services rendered meet quality assurance and compliance standards
This role is integral to improving the efficiency of labour centres and offering much-needed support to unemployed South Africans through effective service delivery.
Ideal Candidate
The Department of Labour is seeking enthusiastic, self-motivated individuals who possess strong interpersonal and communication skills. Ideal candidates should demonstrate:
- A passion for public service
- Professionalism and the ability to maintain client confidentiality
- Eagerness to learn and grow within a government institution
- A strong sense of accountability and dedication to duties
Applicants do not need any prior work experience. However, they must hold a valid Grade 12 / Senior Certificate and should be willing to undergo any required training or assessments as part of the recruitment process.
Role Responsibility
As a Client Service Officer, your key responsibilities will include:
- Providing end-to-end support in processing UIF claims
- Delivering excellent customer service at the front desk
- Ensuring that client documentation is complete and compliant with UIF regulations
- Maintaining accurate electronic and paper records
- Managing time effectively to handle multiple client interactions daily
- Collaborating with other labour centre staff to improve service efficiency
- Escalating unresolved or complex cases to supervisors
- Participating in UIF awareness campaigns and initiatives when required
This job is both people-focused and administrative, offering a balanced daily workload and the opportunity to develop key office and service delivery skills.
Skills & Attributes
Candidates must possess the following competencies to succeed in this position:
- Communication skills: Clear, effective verbal and written communication is essential
- Computer literacy: Ability to navigate basic MS Office applications and UIF systems
- Customer service orientation: Strong desire to assist and resolve public queries professionally
- Time management: Ability to prioritize tasks and meet service delivery standards
- Telephone etiquette: Professional and courteous phone communication skills
- Analytical thinking: Basic ability to assess and interpret UIF-related documentation
These skills not only ensure job success but also provide a solid foundation for long-term growth in the public sector.
Available Locations & Reference Numbers
Applications are being accepted for the following locations:
- Thaba-Nchu Satellite Office – Ref No: HR 4/4/8/906 (x2 Posts)
- Labour Centre: Bethlehem – Ref No: HR/4/4/8/907 (x2 Posts)
- Labour Centre: Sasolburg – Ref No: HR 4/4/8/908 (x2 Posts)
- Labour Centre: Mogwase – Ref No: HR4/4/02/07 (x2 Posts)
- Labour Centre: Vryburg – Ref No: HR4/4/02/07 (x1 Post)
- Potchefstroom Labour Centre – Ref No: HR4/4/02/08 (x1 Post)
- Christiana Labour Centre – Ref No: HR4/4/02/09 (x1 Post)
- Kokstad Labour Centre – Ref No: HR4/4/5/5 (x2 Posts)
- Richmond Labour Centre – Ref No: HR4/4/5/6 (x1 Post)
- Ulundi Labour Centre – Ref No: HR4/4/5/7 (x1 Post)
- Dundee Labour Centre – Ref No: HR4/4/5/8 (x1 Post)
- Ladysmith Labour Centre – Ref No: HR4/4/5/9 (x1 Post)
- Estcourt Labour Centre – Ref No: HR4/4/5/10 (x1 Post)
- Mthatha Labour Centre – Ref No: HR4/4/10/01 (x3 Posts)
- Kariega Labour Centre – Ref No: HR4/4/10/02 (x3 Posts)
Applicants must use the correct reference number when submitting applications. Applications with incorrect or missing references will not be considered.
How to Apply
To apply, applicants must complete and submit the new Z83 Application Form, available at any Public Service Department or online. The completed form must be accompanied by:
- A comprehensive and updated CV
- Copies of academic qualifications and ID (only shortlisted candidates will be required to submit certified copies)
Applications can be submitted via:
- Physical hand-delivery to the relevant labour centre
- Post to the address listed in the specific job advertisement
- Online submission via the Department of Labour recruitment portal (where applicable)
Important: Ensure that your application reaches the department before the closing date: 30 April 2025. Late or incomplete applications will not be accepted.
This is an excellent opportunity to join a respected government department and play a part in South Africa’s labour service network. With a competitive salary package, job security, and professional development, these Client Service Officer positions are ideal for individuals looking to build a rewarding career in public service.
Whether you’re a matriculant, a recent graduate, or someone seeking your first job in government, this UIF opportunity with the Department of Labour could be your first step toward a long-term career in the public sector.
