Listing Reference: Varies by Labour Centre
Listing Status: Active

Position Summary
Company: Department of Employment and Labour
Industry: Government / Public Service
Job Category: Claims & Administration
Location: Multiple centres across KwaZulu-Natal
Contract Type: Permanent
Remuneration: R269 499 per annum (plus benefits)
EE position: Yes
Closing Date: 30 June 2025 (Walk-in by 16:00 | Online by 00:00)

Introduction
The Department of Employment and Labour is actively recruiting for 67 Unemployment Insurance (UI) Claims Officer positions across various Labour Centres and Satellite Offices in KwaZulu-Natal. These vacancies are ideal for individuals with strong administrative capabilities, knowledge of social security legislation, and a passion for public service. The recruitment process is aligned with the department’s commitment to equity in race, gender, and disability representation.

This hiring campaign provides opportunities for candidates looking to launch or further their public service careers. With a strong emphasis on service delivery, the department encourages individuals with strong customer service and problem-solving abilities to apply.

Job Description
UI Claims Officers will play a pivotal role in supporting South African workers by ensuring efficient administration of Unemployment Insurance claims. The role involves a high level of accountability, customer engagement, and compliance with departmental protocols.

Key responsibilities include:

• Receiving and assessing Unemployment Insurance claims via the department’s systems
• Registering employers and verifying employee declarations
• Executing payments of approved claims within specified timeframes
• Responding to enquiries related to claims and related services
• Performing general administrative functions to support the Labour Centre operations

This position offers a strong foundation for those aspiring to grow within government structures and provides stable employment within the Department of Employment and Labour.

Ideal Candidate
The department seeks individuals who meet the minimum requirements and are driven to make a difference. The role is suitable for recent matriculants and early-career professionals looking to enter public administration.

Minimum requirements:

• Grade 12 / Senior Certificate
• 0 to 6 months of experience in an administrative or customer-facing role

Preferred knowledge areas:

• Unemployment Insurance Act
• Contributions Act
• Public Service Regulations & Act
• Batho Pele Principles
• Departmental policies and standard operating procedures
• Customer care practices

Role Responsibility
UI Claims Officers are at the frontline of labour services and will be responsible for:

• Efficient and accurate processing of claims
• Ensuring data integrity and compliance with departmental systems
• Supporting clients through timely and empathetic responses
• Enhancing the customer experience within the department

They also contribute significantly to operational efficiency, thereby enabling faster service delivery and enhancing the overall impact of labour services on community livelihoods.

Skills & Attributes
To succeed in this role, candidates must possess the following core competencies:

• Verbal and written communication skills
• Active listening skills and attention to detail
• Computer literacy and familiarity with administrative systems
• Interpersonal and customer service orientation
• Decision-making ability and sound judgment under pressure

These skills are aligned with high-performance standards expected within the public sector, ensuring that all claimants are treated with dignity and professionalism.

Available Positions by Labour Centre
The 67 UI Claims Officer positions are distributed across the following centres:

• Dundee – Contact: Ms T Khumalo – (034) 212 2421
• Estcourt – Contact: Ms J Fakazi – (036) 352 7767
• Kokstad – Contact: Mr S Ngqoza – (039) 727 2140
• Ladysmith – Contact: Ms L Radebe – (036) 638 1900
• Newcastle – Contact: Mr S Pillay – (034) 312 3334
• Greytown Satellite Office – Contact: Mr M September – (033) 341 5300
• Pinetown – Contact: Mr B Gwala – (031) 701 7740
• Port Shepstone – Contact: Mr S Biyase – (039) 682 2406
• Richards Bay – Contact: Mr I Ximba – (035) 760 1614
• Richmond Satellite Office – Contact: Mr P Mtolo – (033) 212 2768
• Stanger – Contact: Ms S Mkhize – (032) 551 7300
• Ulundi – Contact: Mr T Nkosi – (035) 879 8800
• Jozini Satellite Office – Contact: Mr T Nkosi – (035) 879 8800
• Verulam – Contact: Mr B Zondi – (032) 541 5600
• Vryheid – Contact: Mr F Dladla – (034) 980 8916
• Pongola Satellite Office – Contact: Mr F Dladla – (034) 980 8916

Application Process
Applicants must submit the New Z83 application form along with a detailed CV. Forms can be accessed online:

• New Z83 Application Form (PDF)

Applications can be hand-delivered to the relevant Labour Centre or submitted via email to the addresses corresponding with each centre.

Important Reminders

• Deadline for walk-in applications is 30 June 2025 at 16:00
• Online applications must be submitted before 00:00 on 30 June 2025
• Late applications will not be accepted
• The Department reserves the right to vet, verify, and assess the authenticity of submitted information
• Only shortlisted candidates will be contacted

Commitment to Equity
The Department of Employment and Labour is dedicated to achieving equitable representation in its workforce. Women, people with disabilities, and historically disadvantaged groups are especially encouraged to apply. Employment equity is not only a compliance mandate but a strategic priority for long-term transformation.

Why This Opportunity Matters
In the broader scope of Eskom careers, this public sector opening aligns with the South African government’s mission to empower communities, reduce unemployment, and build sustainable development frameworks. While this is not an Eskom-specific post, individuals seeking opportunities like Eskom vacancies, or searching for roles via the Eskom career website, may find the Department of Employment and Labour to be a complementary pathway for impactful public service employment. Much like Eskom recruitment, this opportunity supports career growth in state service and includes structured administrative functions, skills development, and community engagement.

SEE ALSO: Download the NEW Z83 Form (Editable)

Conclusion
If you’re looking to serve your community, gain experience in a professional government environment, and build a stable career path, applying for the UI Claims Officer position could be your gateway to success. The Department of Employment and Labour continues to invest in youth employment, equitable representation, and high-quality service delivery.

Interested candidates should act promptly, prepare their documents, and reach out to the respective Labour Centre for submission guidance. This is more than just a job—it’s a chance to serve, grow, and contribute to South Africa’s development.

#PublicServiceJobs #UIClaimsOfficer #GovernmentCareers #EskomCareers #EskomRecruitment #EskomVacancies #EskomCareerWebsite #LabourDepartmentJobs #SouthAfricaJobs #JobOpportunitiesKZN

How to Apply?

Centre	Postal Address	Physical Address	Email Address
Dundee	PO Box 445, Dundee 3000	63 Victoria Street, Dundee	JobsKZN4@Labour.gov.za
Estcourt	PO Box 449, Estcourt 3310	75 Phillip Street, Estcourt	Jobs-KZN6@Labour.gov.za
Kokstad	PO Box 260, Kokstad 4700	59 Hope Street, Kokstad	JobsKZN1@Labour.gov.za
Ladysmith	Private Bag X9925, Ladysmith 3370	35 Keate Street, Ladysmith	Jobs-KZN5@Labour.gov.za
Newcastle	PO Box 985, Newcastle 2940	29 Scott Street, Newcastle	Jobs-KZN20@Labour.gov.za
Greytown	P/Bag X9048, Pietermaritzburg 3200	370 Langalibalele Street, Pietermaritzburg	JobsKZN12@Labour.gov.za
Pinetown	PO Box 1025, Pinetown 3610	49 Kings Road, Pinetown	Jobs-KZN11@Labour.gov.za
Port Shepstone	PO Box 379, Port Shepstone 4240	17 Bisset Street, Port Shepstone	Jobs-KZN23@Labour.gov.za
Richards Bay	P/Bag X20033, Empangeni 3880	11 Lira Rink Road, Richards Bay	Jobs-KZN28@Labour.gov.za
Richmond	PO Box 852, Richmond 3780	60 Shepstone Street, Richmond	Jobs-KZN2@Labour.gov.za
Stanger	PO Box 138, Stanger 4450	12 Cator Street, Stanger	JobsKZN10@Labour.gov.za
Ulundi	Private Bag X56, Ulundi 3838	Unit A Wombe, Street, Ulundi	Jobs-KZN3@Labour.gov.za
Verulam	PO Box 1144, Verulam 4340	13 Wick Street, Verulam	Jobs-KZN30@Labour.gov.za
Vryheid	PO Box 430, Vryheid 3100	99 Landrose Street, Vryheid	JobsKZN29@Labour.gov.za
Pongola	PO Box 430, Vryheid 3100	99 Landrose Street, Vryheid	JobsKZN29@Labour.gov.za