Earn R7,000 as a DSL Customer Service Intern Programme
Earn R7,000 as a DSL Customer Service Intern DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services. We are the largest Vox business partner in SA, the largest post-paid Telkom dealer in the country and the first and largest Zoho partner in Sub-Saharan Africa. DSL Telecom has won numerous awards for our achievements and our positioning in relevant high growth industries means the possibilities are endless for DSL Telecom and the right candidate.
- Posted on 17/05/2024
- Stipend: R5000 – R7000
- Location: Somerset West, South Africa
What’s In It for You:
- Hands-on experience and a chance to learn from the best.
- A supportive environment where you can develop your skills and grow your career.
- A chance to work with a diverse range of clients.
- Build valuable connections and skills within the technology sectors.
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What You’ll Do In Your Customer Service Internship:
- Provide first-level contact and support for customers seeking administrative and technical assistance, resolving issues promptly.
- Manage high volumes of inbound and outbound calls efficiently and within specified timeframes.
- Identify customer needs, clarify information, and offer solutions or alternatives through research.
- Handle customer complaints effectively, ensuring timely resolution and follow-up.
- Escalate unresolved queries to higher support levels as necessary, maintaining proper communication protocols and documentation.
What We’re Looking For In A Customer Service Intern:
- Proficiency in English
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Tech-savvy
- Matric certificate
Requirements
- You will need to be based in the Somerset West or surrounding area. You’ll need to be in DSL Telecom’s office in Somerset West on a regular basis so we are open to local candidates only!
Schedule:
- 8 hours Monday to Friday
You’ll join a team that values collaboration, innovation, and hard work. If you’re keen to enhance your customer service abilities, we’re eager to hear from you!
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