1. Operational Emergency Care Practitioner
Listing Reference: 58001
Listing Status: Open
Position Summary
Company: ER24
Industry: Emergency Medical Services
Job Category: Healthcare & Medical
Location: Durban, Pinetown, KwaZulu-Natal, South Africa
Contract Type: Permanent
Remuneration: Market-related
EE position: No
Closing Date: 28 February 2025
Introduction
ER24, a leader in emergency medical care services, is seeking a dedicated Operational Emergency Care Practitioner (ECP) to join their professional team in Durban and Pinetown, KwaZulu-Natal. This role requires a highly skilled emergency care professional to provide exceptional critical care services while ensuring operational readiness for emergency calls. The successful candidate will play a vital role in delivering lifesaving interventions and maintaining ER24’s commitment to excellent patient care.
Job Description
The Operational Emergency Care Practitioner will be responsible for providing critical care within the operational environment, applying sound clinical judgment, and ensuring alignment with the best medical practices. The role also requires clinical leadership and the ability to maintain a positive public image for ER24.
Key Responsibilities
- Ensure operational readiness for emergency response situations
- Provide advanced patient care in accordance with the scope of practice
- Maintain compliance with Health Professions Council of South Africa (HPCSA) guidelines
- Complete Patient Report Forms (PRF) accurately and efficiently
- Execute basic shift administration duties
- Engage in community outreach initiatives to promote ER24’s services
- Conduct pre-hospital emergency care and advanced life support procedures
- Maintain the highest standards of ethical medical practice
- Market and represent ER24 positively in the community
- Ensure compliance with emergency medical services (EMS) best practices
Ideal Candidate
The ideal candidate for the ER24 Operational Emergency Care Practitioner role is a highly motivated individual with strong clinical expertise in emergency medicine. The candidate should have the ability to make quick, accurate decisions under pressure while maintaining a professional and compassionate approach toward patients.
Minimum Requirements
Education
- Essential: Bachelor of Technology (BTech) in Emergency Medical Care or Bachelor’s degree in Emergency Medical Care
- Preferred: Successful completion of training related to Clinical Practice Guidelines (CPG) published by the HPCSA
- Candidates who are not compliant with CPG at the time of application will be required to complete this training during the probation period
Experience
- Essential: Newly qualified Emergency Care Practitioner (ECP) or experience in Operational EMS
- Preferred: Prior experience in Emergency Medical Services (EMS) operations
Role Responsibility
The Operational Emergency Care Practitioner will be expected to:
- Provide high-quality emergency medical care to patients in pre-hospital settings
- Ensure equipment and vehicles are fully prepared for emergency situations
- Assist with logistical EMS operations and shift administration
- Communicate effectively with hospital personnel, dispatchers, and emergency response teams
- Maintain accurate and detailed patient care records
- Participate in ongoing training and professional development
- Stay up-to-date with latest medical protocols and regulations
- Adhere to safety and infection control protocols
- Offer community education and emergency preparedness training where applicable
Skills & Attributes
To excel in this role, the candidate must possess:
Technical Skills
- Knowledge of EMS best practices and pre-hospital emergency medical protocols
- Ability to perform advanced life-saving procedures under pressure
- Strong understanding of HPCSA guidelines and scope of practice
- Familiarity with emergency response logistics, travel routes, and demographical areas
- Proficiency in Microsoft Office Suite for administrative tasks
- Skilled in Patient Report Form (PRF) documentation and data management
Personal Attributes
- Ability to remain calm and composed in high-stress environments
- Strong decision-making and problem-solving skills
- Excellent verbal and written communication skills in English
- Compassionate and patient-focused approach to emergency care
- Leadership and teamwork capabilities to coordinate with multidisciplinary teams
- Commitment to professional ethics and continuous medical education
- Physical stamina to handle demanding work conditions
Why Join ER24?
- Be part of a highly reputable EMS organization that prioritizes patient care
- Work with state-of-the-art medical equipment and cutting-edge technology
- Gain hands-on experience in pre-hospital emergency medicine
- Receive ongoing professional training and career development opportunities
- Join a dedicated team of medical professionals committed to excellence
- Competitive salary package and benefits aligned with industry standards
How to Apply
Interested candidates should submit their applications before 28 February 2025.
Application Process
- Visit the ER24 careers portal and locate job reference 58001
- Complete the online application form and attach your CV
- Ensure that all supporting documents, including qualifications and certifications, are uploaded
- Internal employees on fixed-term contracts should apply using an external candidate profile
For further inquiries, applicants can reach out to the recruiter, Natalie Williams.
ER24 is committed to equal opportunity employment and encourages candidates from diverse backgrounds to apply. If you are a dedicated emergency care professional looking to make a meaningful impact, this is the perfect opportunity to advance your career with a leading EMS provider.
Apply today and become a part of ER24’s mission to deliver exceptional emergency medical services across South Africa.
2. Critical Care Ambulance Emergency Assistant
Listing Reference: 58081
Listing Status: Open
Position Summary
- Company: ER24
- Industry: Emergency Medical Services
- Job Category: Ambulance Assistants, Critical Care, Paramedical
- Location: Cape Town, South Africa
- Contract Type: Permanent, On-site
- Remuneration: Market-related
- EE Position: No
- Closing Date: 28/02/2025
Introduction
ER24, a leading emergency medical service provider in South Africa, is seeking a highly skilled Critical Care Ambulance Emergency Assistant to join their Cape Town team. This position offers an excellent opportunity to work in a fast-paced Critical Care Retrieval Service (CCRS) environment, assisting Advanced Life Support (ALS) professionals in delivering top-tier emergency medical care. If you have a passion for emergency medicine, patient care, and operational readiness, this role is perfect for you.
Job Description
The Critical Care Ambulance Emergency Assistant plays a pivotal role in ensuring efficient emergency medical service delivery by supporting ALS professionals during CCRS transfers and emergencies. The role requires in-depth knowledge of CCRS equipment, processes, and operational standards, ensuring that every patient receives the best care possible. Responsibilities include preparing emergency vehicles, setting up medical equipment, and maintaining operational readiness at all times.
Ideal Candidate
The ideal candidate should possess the following qualifications and experience:
- Education:
- Essential: Ambulance Emergency Assistant (AEA) Certificate or Higher Certificate in Emergency Medical Care
- Desired: Additional certifications in communications, driving, BLS HCP, ACLS HCP, PALS, ITLS
- Completion of training related to Clinical Practice Guidelines (CPG) by the Health Professions Council of South Africa (HPCSA) will be an advantage
- Experience:
- Essential: Minimum 2 years of verifiable experience in a critical care setting
- Desired: At least 2 years of Intermediate Life Support (ILS) experience
- Skills & Attributes:
- Strong understanding of CCRS and ICU transfers
- Knowledge of HPCSA guidelines and emergency medical procedures
- Familiarity with EMS operations and emergency travel routes
- Proficiency in English (both written and verbal)
- Ability to apply best practices in critical care environments
- Strong teamwork and decision-making skills
Role Responsibility
As an ER24 Critical Care Ambulance Emergency Assistant, you will be responsible for the following key areas:
- Operational Readiness:
- Ensure emergency vehicles are fully stocked, serviced, and ready for deployment
- Conduct routine equipment checks and maintenance
- Maintain strict hygiene and safety protocols for all medical gear
- Emergency Medical Support:
- Assist ALS professionals in patient stabilization and care during CCRS transfers
- Set up and operate advanced medical equipment before and during patient transport
- Assist in critical decision-making processes under high-pressure conditions
- Ambulance & Patient Transport:
- Drive emergency vehicles in compliance with HPCSA transport regulations
- Ensure safe and timely patient transport in CCRS and ICU scenarios
- Maintain an up-to-date knowledge of facilities, travel routes, and emergency protocols
- Public Engagement & Team Collaboration:
- Represent ER24 professionally and maintain a positive public image
- Provide clear communication with medical teams, hospitals, and emergency responders
- Participate in training sessions and professional development programs
Skills & Attributes
Candidates must demonstrate strong capabilities in the following areas:
- Critical Thinking & Problem-Solving: Ability to make quick, accurate decisions in emergency scenarios
- Technical Proficiency: Strong understanding of CCRS, ICU transfers, and medical equipment operation
- Interpersonal Skills: Excellent teamwork, communication, and leadership in high-pressure situations
- Time Management: Ability to prioritize tasks and manage multiple emergencies efficiently
- Physical & Mental Resilience: Must handle high-stress emergency environments with confidence
Why Join ER24?
ER24 is a highly respected emergency medical service provider in South Africa, offering employees a chance to:
- Work in an advanced critical care environment
- Gain valuable experience with state-of-the-art emergency medical equipment
- Develop professionally through ongoing training and mentorship
- Be part of a dynamic, life-saving team committed to excellence in emergency care
Application Process
Interested candidates must apply before 28 February 2025. Please note the following:
- Internal employees on fixed-term contracts must apply using an external profile
- Applications should include an updated CV, relevant qualifications, and HPCSA certification
- Successful candidates will undergo probation training to ensure compliance with clinical practice guidelines
Final Thoughts
This Critical Care Ambulance Emergency Assistant role at ER24 Cape Town presents a unique opportunity to work in a highly skilled medical emergency team. If you have the required qualifications, experience, and passion for emergency medical services, we encourage you to apply. ER24 offers a rewarding career path that makes a real difference in people’s lives every day.
3. Officer: Emergency Resource (1300)
Listing Reference: 57995
Listing Status: Open
Position Summary
- Company: Mediclinic (ER24 Contact Centre – Rain 112)
- Industry: Healthcare, Emergency Medical Services (EMS)
- Job Category: Emergency Resource Officer
- Location: Rivonia, South Africa
- Contract Type: Fixed Term
- Remuneration: Market-related
- EE Position: Yes, in accordance with the Employment Equity Plan of Mediclinic Southern Africa
- Closing Date: 23 February 2025
Introduction
ER24, a division of Mediclinic, is seeking a dedicated and efficient Officer: Emergency Resource (1300) to join its Contact Centre in Rivonia, South Africa. This role is pivotal in ensuring the effective dispatching of emergency vehicles and coordinating emergency responses. The successful candidate will work in a high-pressure environment that requires precision, attention to detail, and excellent communication skills.
Job Description
As an Emergency Resource Officer, you will be responsible for managing emergency calls, dispatching vehicles, and ensuring efficient emergency care coordination. This position requires an individual who can multitask effectively, has a deep understanding of geographical locations, and possesses strong telephonic and email etiquette. The role is on-site at the ER24 Contact Centre and involves working closely with emergency medical teams to ensure prompt and efficient response times.
Ideal Candidate
The ideal candidate for this role should have experience in emergency medical services (EMS) and be well-versed in emergency response protocols. The individual should possess strong computer literacy skills and have excellent command over the English language (written and verbal). Candidates with prior experience in dispatching emergency vehicles and working in a high-pressure call centre environment will be given preference.
Role Responsibilities
- Handle incoming emergency calls and dispatch appropriate emergency vehicles based on the situation
- Maintain real-time tracking and coordination of emergency response teams
- Communicate efficiently with paramedics, hospitals, and other emergency responders
- Ensure effective allocation of resources to maximize response efficiency
- Utilize geographical knowledge to determine the best dispatch routes
- Maintain accurate records of calls, dispatches, and emergency responses
- Follow standard operating procedures and emergency response protocols
- Provide excellent telephonic and email support to both internal and external stakeholders
Skills & Attributes
- Computer Literacy: Proficient in Microsoft Office applications
- Emergency Dispatching Skills: Ability to coordinate vehicle dispatches effectively
- Typing Skills: Fast and accurate typing ability to ensure timely documentation
- Communication Skills: Excellent verbal and written English proficiency
- Geographical Knowledge: Strong understanding of local and regional locations for efficient dispatching
- Emergency Medical Services (EMS) Knowledge: Prior experience in emergency care and dispatch environments
- Call Centre Etiquette: Professional and courteous telephonic and email communication
- Attention to Detail: Ability to work accurately under pressure
- Problem-Solving Ability: Quick thinking and effective decision-making skills in high-pressure situations
Required Education & Experience
- Relevant qualification in Emergency Medical Services, Call Centre Operations, or Dispatching is preferred
- Experience in an EMS environment or emergency call centre
- Proven ability to handle emergency situations effectively
Employment Equity Considerations
All applicants will be considered for the role, with preference given to candidates in line with Mediclinic Southern Africa’s Employment Equity Plan. Internal employees who are on a fixed-term contract must apply using an external candidate profile.
Why Join ER24?
ER24 is a leader in Emergency Medical Services in South Africa, committed to providing high-quality emergency care and rapid response solutions. Working at ER24 means becoming part of a dynamic team dedicated to saving lives. The organization offers a stimulating work environment, opportunities for professional growth, and the chance to make a meaningful impact in emergency healthcare services.
Application Process
To apply for the Officer: Emergency Resource (1300) position, interested candidates should:
- Submit an updated CV along with a cover letter
- Ensure all relevant qualifications and experience details are included
- Apply before the closing date: 23 February 2025
4. Emergency Resource Officer
Listing Reference: 57995
Listing Status: Open
Position Summary
Company: ER24
Industry: Emergency Medical Services (EMS)
Job Category: Contact Centre / Emergency Response
Location: Rivonia, South Africa
Contract Type: Fixed Term
Remuneration: Market-related
EE position: No
Closing Date: 23/02/2025
Introduction
ER24, a leading emergency medical service provider, is seeking a highly skilled and dedicated Emergency Resource Officer to join their Contact Centre – Rain 112 team in Rivonia, South Africa. This role is crucial in receiving and prioritizing emergency and non-emergency calls and dispatching the appropriate emergency service providers. The position is on-site and fixed-term, offering an opportunity to be at the frontline of emergency medical response.
Job Description
As an Emergency Resource Officer, you will be responsible for managing incoming emergency and non-emergency calls, ensuring rapid and appropriate dispatch of medical services. Your role will require swift decision-making, a high level of attention to detail, and excellent communication skills to provide critical support in life-threatening situations. The role is well-suited for individuals who thrive under pressure and have experience in emergency response or call centre environments.
Ideal Candidate
The ideal candidate for this position should be highly motivated, detail-oriented, and able to work in a fast-paced environment. Candidates with previous experience in an emergency call centre will be at an advantage. The ability to remain calm under pressure and make quick, effective decisions is essential. A passion for emergency response and patient care will be key to success in this role.
Role Responsibility
- Answer and transfer incoming calls efficiently and professionally
- Dispatch appropriate emergency services based on caller needs
- Maintain accurate records of calls, responses, and dispatch details
- Prioritize emergency and non-emergency calls effectively
- Provide essential guidance and reassurance to callers in distress
- Utilize geographical knowledge to coordinate emergency responses
- Communicate effectively with emergency service personnel
- Follow established protocols and guidelines for emergency call handling
- Assist with general contact centre administration duties
- Uphold confidentiality and professionalism at all times
Skills & Attributes
- Excellent Communication Skills: Ability to interact professionally and empathetically with distressed callers
- Typing Proficiency: Strong typing speed and accuracy for call documentation
- Computer Literacy: Proficiency in Microsoft Office and emergency dispatch software
- Decision-Making Ability: Quick thinking and problem-solving skills in high-pressure situations
- Geographical Awareness: Good knowledge of locations and routes to facilitate effective dispatch
- Emergency Care Knowledge: Understanding of basic emergency response protocols
- Multi-Tasking Skills: Ability to handle multiple calls and tasks efficiently
- Attention to Detail: Accuracy in recording and relaying information
- Strong Work Ethic: Commitment to providing high-quality emergency response services
Required Education & Qualifications
- Essential: Grade 12 certificate
- Desired: BAA/ Level 3 First Aid Certification
Required Experience
- Essential: Experience in a contact centre or emergency contact centre environment
- Desired: 1 – 3 years of experience in dispatching within an EMS contact centre
Job Skills & Knowledge
- Proficiency in Microsoft Office applications
- Dispatching of emergency vehicles
- Knowledge of emergency care and medical terminology
- Strong telephonic and email etiquette
- Familiarity with the EMS environment
- Effective communication in English (written and verbal)
Why Join ER24?
- Work with a leading emergency medical services provider
- Gain valuable experience in the EMS field
- Opportunity to develop critical emergency response skills
- Work in a dynamic and fast-paced environment
- Contribute to saving lives and making a meaningful impact
How to Apply?
Interested candidates should submit their applications before the closing date, 23/02/2025. Internal employees on a fixed-term contract must apply using an external candidate profile.
ER24 is an equal opportunity employer, and all qualified candidates are encouraged to apply. If you meet the requirements and are passionate about emergency medical services, this is the opportunity for you!
4. Operational Ambulance Emergency Assistant (3 Posts)
Listing Reference: 58055
Listing Status: Open
Position Summary
Company: ER24 Jhb North
Industry: Emergency Medical Services
Job Category: Healthcare & Emergency Response
Location: Gauteng, South Africa
Contract Type: Permanent
Remuneration: Market-related
EE Position: No
Closing Date: 28/02/2025
Introduction
ER24 Jhb North is seeking a qualified and experienced Operational Ambulance Emergency Assistant to join their emergency response team in Gauteng. This position is ideal for individuals passionate about saving lives and providing urgent medical care in high-pressure situations. The successful candidate will be responsible for attending to emergency calls and administering intermediate medical care in compliance with their professional scope of practice.
Job Description
The primary role of the Operational Ambulance Emergency Assistant is to respond swiftly to emergency calls, ensure operational readiness, and provide high-quality patient care in pre-hospital settings. The successful candidate will play a crucial role in maintaining the reputation of ER24 by delivering exceptional emergency medical services and upholding professional standards.
Ideal Candidate
- Holds a valid Ambulance Emergency Assistant Certificate or a Higher Certificate in Emergency Medical Care
- Has a minimum of 1 year of EMS experience
- Preferably has 1 year of Intermediate Life Support (ILS) experience
- Demonstrates proficiency in emergency medical procedures and patient care
- Displays excellent problem-solving skills and the ability to work under pressure
Role Responsibility
- Ensure Operational Readiness for Emergency Calls
- Perform pre-shift vehicle and equipment checks to ensure operational readiness
- Restock medical supplies and ensure all equipment is functional
- Conduct regular inspections of ambulance facilities
- Administer Patient Care in Line with Scope of Practice
- Respond to emergency calls and provide intermediate medical care
- Stabilize patients and perform necessary interventions before hospital transfer
- Follow protocols set by the Health Professions Council of South Africa (HPCSA)
- Accurately complete Patient Report Forms (PRF) and other medical documentation
- Market and Maintain a Positive Public Image for ER24
- Exhibit professionalism when interacting with patients, families, and the public
- Uphold ER24’s commitment to providing quality healthcare services
- Engage with local communities and participate in public awareness campaigns
Skills & Attributes
- Application of Best Practices
- Adhere to industry standards and emergency care protocols
- Ensure compliance with HPCSA guidelines and scope of practice
- Apply professional discretion when handling complex medical cases
- Computer Literacy (Microsoft Office)
- Ability to update patient records and report documentation efficiently
- Utilize digital systems for reporting and data entry
- Facilities, Travel Routes, and Demographical Area Knowledge
- Strong understanding of Gauteng’s geographical layout and hospital locations
- Ability to navigate high-traffic areas and reach emergency scenes swiftly
- Proficiency in English (Written and Verbal)
- Effective communication with team members, patients, and medical professionals
- Clear documentation of patient conditions and treatment procedures
Required Education & Experience
- Essential Education:
- Ambulance Emergency Assistant Certificate OR Higher Certificate in Emergency Medical Care
- Desired Education:
- Completion of Clinical Practice Guidelines training published by HPCSA
- If the candidate has not completed this training, they must undergo the required training during the probation period
- Essential Experience:
- Minimum of 1 year EMS experience
- Desired Experience:
- Minimum of 1 year ILS experience
Why Join ER24?
ER24 is one of South Africa’s leading emergency medical service providers, offering cutting-edge emergency response solutions. Employees benefit from ongoing training, career growth opportunities, and the chance to work in a dynamic and rewarding environment. ER24 provides state-of-the-art resources, highly skilled teams, and a supportive workplace culture that fosters professional development.
Application Process
Interested candidates who meet the minimum requirements should submit their application online before the closing date.
Important Note: If you are an internal employee on a fixed-term contract, you must apply using an external candidate profile and not your internal employee profile.
Conclusion
The Operational Ambulance Emergency Assistant position at ER24 Jhb North offers an exciting and fulfilling opportunity for skilled emergency medical professionals. If you have the qualifications, experience, and passion for emergency medical care, apply today and become part of a life-saving team committed to excellence.
5. Industrial Site Base Ambulance Emergency Assistant (2 Posts)
Listing Reference: 56972
Listing Status: Open
Position Summary
- Company: ER24 SBMS
- Industry: Emergency Medical Services
- Job Category: Healthcare & Medical
- Location: King Shaka International Airport | Berea, Durban | South Africa
- Contract Type: Fixed Term
- Remuneration: Market-related
- EE Position: No
- Closing Date: 27/02/2025
Introduction
ER24 SBMS is seeking a qualified and experienced Industrial Site-Based Ambulance Emergency Assistant to provide professional emergency medical services at King Shaka International Airport and Berea, Durban. This position requires a dedicated professional who can respond promptly to emergency calls, ensuring that patients receive the highest standard of medical care within their scope of practice.
Job Description
The successful candidate will be responsible for attending to emergency calls at an industrial site, offering immediate medical assistance, and ensuring optimal patient care. The role requires operational readiness, adherence to health regulations, and professional emergency response to site-based clients. Additionally, the candidate must complete a physical fitness and medical assessment as part of the selection process.
Ideal Candidate
A highly skilled and adaptable individual with a strong background in emergency medical services, ideally with experience in an industrial setting. The candidate should be physically fit, capable of handling high-pressure situations, and proficient in patient care protocols.
Role Responsibility
- Responding to site-based emergency calls and providing immediate medical care
- Ensuring operational readiness for emergency situations at all times
- Administering patient care following the scope of practice
- Conducting medical assessments and stabilizing patients before hospital transport
- Ensuring accurate documentation through patient report forms
- Adhering to all HPCSA guidelines and industry best practices
- Managing risk according to the Occupational Health and Safety Act and Mine Health and Safety Act
- Maintaining up-to-date knowledge of travel routes, emergency facilities, and demographic areas relevant to the role
Required Education
- Essential Education: Ambulance Emergency Assistant Certificate or Higher Certificate in Emergency Medical Care
- Desired Education: Completion of training related to Clinical Practice Guidelines as per the Health Professions Council of South Africa (HPCSA). Candidates not yet compliant with these guidelines must complete this training during their probation period if successfully appointed.
Required Experience
- Essential Minimum Experience: 1 year of Emergency Medical Services (EMS) experience
- Desired Experience: 1 year of Intermediate Life Support (ILS) experience
Skills & Attributes
- In-depth understanding of emergency medical procedures and patient care protocols
- Strong working knowledge of HPCSA guidelines and scope of practice
- Familiarity with the EMS environment and industrial site emergency procedures
- Proficiency in the English language (both written and verbal)
- Knowledge of travel routes, local facilities, and demographics
- Ability to complete and maintain accurate patient report forms
- Sound knowledge of Occupational Health and Safety (OSH Act) and Mine Health and Safety Act
- Strong risk management skills
- Excellent problem-solving and decision-making abilities
- Ability to work under pressure and in high-stress environments
Why Join ER24 SBMS?
- Work with a highly skilled emergency response team
- Gain valuable experience in industrial site emergency response
- Opportunity for professional growth and development
- Competitive remuneration package
- Contribute to saving lives in high-risk environments
Application Process
Interested candidates must apply online before the closing date of 27/02/2025. Internal employees on a fixed-term contract must apply using an external candidate profile. Successful applicants will undergo a physical fitness and medical assessment before appointment.
Conclusion
If you are passionate about emergency medical services and want to make a difference in high-risk industrial environments, this position is an excellent opportunity. Apply now to join ER24 SBMS and be part of a professional team dedicated to saving lives. Ensure you meet the required qualifications, experience, and skills before submitting your application.
We wish you all the best in your applications