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Eskom Service Agent Contact Centre (Distribution) NW X2

Apply Eskom Service Agent Contact Centre (Distribution) NW X2

Eskom Service Agent Contact Centre (Distribution) NW X2 Eskom, South Africa’s leading energy supplier, is offering an incredible opportunity for motivated individuals to join their team as Service Agents in the North West. With two vacancies available, this position is an excellent gateway to a rewarding career in customer service and energy distribution. Eskom is seeking dedicated and customer-oriented individuals for the role of Service Agent Contact Centre (Distribution) in the North West region. This critical position focuses on delivering exceptional customer service through efficient use of established processes, contributing significantly to Eskom’s customer satisfaction objectives.

  • Position Title: Service Agent Contact Centre (Distribution) NW X2
  • Vacancy Type: Internal
  • Task Grade: T10
  • Department: Contact Centre
  • Business Unit: Gemma Cluster
  • Location: North West Province, South Africa
  • Reference Number: EM50432210BS
  • Closing Date: 6 January 2025

Minimum Requirements

Educational Qualifications:

  • National Diploma/National N Diploma in Business, Finance, Marketing, Commerce, Social Sciences, or Business Management at NQF6 level (240 credits).

Experience:

  • Minimum of 2 years’ experience in customer-facing roles, with expertise in customer relations.

Essential Skills and Competencies

Behavioral Attributes:

  • Integrity and ethical conduct.
  • Honesty and trustworthiness.
  • Professional demeanor and strong work ethic.

Leadership Abilities:

  • Proven ability to work collaboratively as a team player.
  • Skills in coaching and mentoring team members.
  • Motivating and developing individuals for peak performance.

Knowledge Areas:

  • Comprehensive understanding of Eskom’s business operations.
  • Familiarity with Standard Power Unit (SPU) and prepayment customer tariffs.
  • Expertise in service delivery and customer support processes.
  • Ability to compile detailed reports.

Technical and Functional Skills:

  • Proficiency in computer applications.
  • Strong time management capabilities.
  • Exceptional interpersonal and relationship-building skills.
  • Analytical and problem-solving aptitude.
  • Negotiation and effective communication skills.
  • Stress management and telephone handling expertise.

Key Responsibilities

  1. Inbound Interactions:
    • Manage customer inquiries and issues effectively through inbound channels.
  2. Back-Office Activities:
    • Support administrative and operational tasks to ensure seamless service delivery.
  3. Multi-Media and Outbound Activities:
    • Engage with customers through various media channels and execute outbound activities to improve service reach.
  4. General Customer Services:
    • Provide consistent, high-quality support to customers, addressing their needs and resolving queries promptly.
  5. Marketing, Sales, and Support Processes:
    • Assist in driving marketing campaigns, supporting sales initiatives, and enhancing customer service workflows.
  6. Vending and Payment Services:
    • Execute prepaid and easy-pay activities with precision, ensuring customer convenience and satisfaction.

Why Join Eskom?

Eskom is committed to fostering a professional and dynamic working environment where employees can grow and excel. The Service Agent Contact Centre role offers an excellent opportunity to develop skills in customer relations, problem-solving, and leadership while contributing to a crucial aspect of Eskom’s operations.

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How to Apply?

Click Here to Apply