Eskom: Service Agent – Customer Service Area (Distribution)
Apply Eskom: Service Agent – Customer Service Area (Distribution)
Eskom: Service Agent – Customer Service Area (Distribution) Are you passionate about delivering exceptional customer service? Eskom, one of South Africa’s leading energy providers, is seeking a dedicated Service Agent for the Customer Service Area in its Distribution unit based in Benoni, Gauteng. This internal vacancy offers a unique opportunity to contribute to Eskom’s goal of providing efficient and effective customer solutions.
- Position: Service Agent – Customer Service Area
- Vacancy Type: Internal
- Task Grade: T10
- Area of Specialization: Provide efficient generic and interface customer services related to specialist fields in specified geographic areas.
- Department: Customer Services
- Business Unit: Gauteng Cluster
- Location: Gauteng, South Africa
- Reference Number: BHSACSAT10
- Closing Date: 26 November 2024
Eskom is committed to delivering quality energy services while fostering a positive work environment. As a Service Agent, you will play a vital role in building and maintaining strong relationships with customers, contributing to enhanced service delivery, and ensuring customer satisfaction.
Minimum Requirements
To qualify for this role, candidates must meet the following criteria:
Qualifications
- National Diploma/National N Diploma in any of the following fields:
- Business Management
- Communication
- Marketing
- Commerce
- Engineering
- Social Science
- Accounting
- Finance
- Qualification must be at NQF6 with 240 credits.
Professional Registration Body
- Not applicable.
Experience
- 2 years of experience working with customers and managing customer relations.
Key Skills and Competencies
Behavioral Attributes
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership Abilities
- Team player
- Motivating teams
- Coaching and mentoring
- Developing talent
Knowledge
- Service delivery training
- Snippet Processing Unit (SPU) and prepayment customer tariffs
- Organizational processes
- Customer relationship management
- Low-voltage maintenance and fault repair
- Operating regulations for high and low-voltage systems
- Metering and billing processes
- Credit management directives and policies
Skills
- Proficient in computer applications
- Effective time management
- Strong interpersonal and relationship-building skills
- Problem-solving and analytical thinking
- Negotiation and communication expertise
- Telephone etiquette
- Stress management and conflict resolution
- Report writing and compilation
- Multilingual proficiency
- Counseling
Key Responsibilities
As a Service Agent, you will be responsible for:
- Handling generic service activities.
- Managing and providing accurate customer data.
- Processing quotations and connection requests.
- Performing vending and prepaid activities.
- Building strong relationships between Eskom and its customers.
Why This Role is Perfect for You
This position is ideal for professionals who:
- Thrive in a customer-focused environment.
- Possess strong organizational and communication skills.
- Are skilled at managing multiple tasks while maintaining accuracy.
- Have a passion for problem-solving and improving customer experiences.
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How to Apply?
