Eskom x11 Service Agent Contact Centre 2024
Eskom x11 Service Agent Contact Centre 2024 Eskom, South Africa’s leading electricity supplier, is seeking qualified candidates to fill five Service Agent Contact Centre positions in Bloemfontein Distribution. This opportunity is available for both external and internal candidates, making it a fantastic career prospect for those aiming to build a career in customer service within the energy sector.
Position Overview
- Job Title: Service Agent Contact Centre X5 (Bloemfontein Distribution)
- Vacancy Type: External/Internal
- Task Grade: T10
- Business Unit: Central East Cluster
- Location: Bloemfontein, Free State
- Reference Number: SACC/TM/2024
- Closing Date: September 20, 2024
Key Role and Responsibilities
The primary responsibility of the Service Agent Contact Centre is to ensure professional and efficient customer service. This role is crucial in ensuring Eskom meets the service expectations of its customers.
Minimum Requirements
Qualifications
To be eligible for this position, candidates must possess:
- National Diploma or National N Diploma in Business Finance, Marketing, Commerce, Social Sciences, or Business Management at NQF Level 6, with 240 credits.
Experience
- A minimum of 2 years of relevant experience, particularly in customer service or customer relations, is required.
Skills and Competencies
Candidates must demonstrate strong competencies across multiple areas:
Behavioral Competencies
- Integrity and honesty in all interactions.
- Demonstrating trustworthiness and upholding professionalism.
Leadership Competencies
- Proven ability to work as a team player, contributing positively to team dynamics.
- Skills in motivating teams, coaching, and mentoring to support professional growth.
- Capable of developing team members and fostering an environment of continuous learning.
Knowledge
- Understanding of the Eskom business model, particularly its operations and customer service functions.
- Knowledge of Standard Power Unit (SPU) and prepayment customer tariffs.
- Expertise in service delivery training and report compilation.
Technical Skills
- Computer literacy to efficiently use various customer service and administrative software.
- Excellent time management, ensuring effective handling of customer interactions.
- Strong interpersonal skills and ability to build strong relationships with customers.
- Problem-solving and analytical skills to address customer issues effectively.
- Proficiency in negotiation and effective communication across various platforms.
- Expertise in telephone communication, including managing stressful customer interactions with ease.
- Strong stress management skills, ensuring composure during high-pressure situations.
Why Join Eskom?
Eskom provides employees with opportunities to develop and refine their skills while contributing to the country’s energy needs. By joining Eskom’s customer service team, you will:
- Be part of a company dedicated to providing reliable energy.
- Work in a dynamic environment that fosters professional growth and development.
- Contribute to a mission that impacts millions of people across South Africa.
SEE ALSO: DPSA Circular 33 of 2024
