Company: Experian
Location: Stellenbosch, South Africa
Remuneration: Full-time learnership (stipend offered, details on application)
Closing Date: Applications remain open until removed from the official website
Introduction
The Experian Consumer Care Learnership 2026 offers a unique opportunity for graduates and young professionals to gain practical experience in customer service and consumer dispute management. Based in Stellenbosch, this full-time learnership equips participants with the skills and knowledge necessary to thrive in the financial and data services industry. The program also supports Experian’s compliance with the National Credit Regulator (NCR), ensuring high standards of legal adherence and consumer trust.
What is Experian Consumer Care Learnership 2026?
The Experian Consumer Care Learnership is a structured program designed to provide participants with hands-on experience in managing consumer disputes and delivering exceptional customer service. The learnership focuses on developing digital literacy, problem-solving, and communication skills while exposing learners to multiple digital engagement channels, including social media and online platforms.
Minimum Requirements:
- Grade 12 qualification (NQF Level 4)
- Customer Service Certificate
- Previous experience in a Contact Centre environment
- Strong communication skills and a customer-focused approach
- Digital adaptability and social media proficiency
- Ability to work under pressure with attention to detail
- Analytical thinking and problem-solving capabilities
- Demonstrated teamwork, accountability, and target orientation
- Familiarity with Experian’s values and commitment to innovation
Role Responsibility:
- Manage inbound calls to resolve queries related to credit reports
- Handle consumer complaints received via email, web forms, and social media platforms
- Capture, investigate, and close disputes in alignment with NCR regulations
- Support Experian’s self-service platform, Up, including activations and troubleshooting
- Engage with consumers across multiple digital channels such as WhatsApp, Facebook, HelloPeter, and the Experian chatbot
Skills and Attributes:
- Excellent verbal and written communication skills
- Strong interpersonal skills and customer orientation
- Attention to detail and organizational abilities
- Problem-solving and critical thinking skills
- Team player with accountability and reliability
- Ability to adapt quickly to digital tools and platforms
- Resilience under pressure with a commitment to achieving targets
Application Procedure:
Interested candidates can apply online for the Experian Consumer Care Learnership 2026 through Experian’s official website.
Required Documents:
- Updated CV detailing relevant experience
- Certified copies of academic qualifications (Grade 12 certificate and other relevant certificates)
- Proof of relevant work experience, if applicable
Note: Experian is an Equal Opportunity Employer committed to diversity, equity, and inclusion. Applicants from all backgrounds, including those with special needs or disabilities, are encouraged to apply. The company ensures a supportive and inclusive work environment for all employees.
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