Fidelity Inbound Sales Call Centre Agents 2024
Apply Fidelity Inbound Sales Call Centre Agents 2024
Fidelity Inbound Sales Call Centre Agents 2024 Fidelity Services Group, a leader in Security and Investigations, is looking for driven individuals to join the SecureDrive Division as Inbound Sales Call Centre Agents. This role offers an exciting opportunity to connect with clients, providing exceptional service while promoting the company’s range of security-related products. If you have a passion for customer satisfaction, coupled with natural sales abilities, this is the perfect role for you.
- Location: Roodepoort, Gauteng
- Employment Type: Permanent
- Closing Date: 12 November 2024
As an Inbound Sales Call Centre Agent, your main responsibility is to be the voice of Fidelity Services Group for existing and potential clients. This involves expertly managing incoming calls, delivering product information, and proactively upselling and cross-selling services to meet customers’ needs. The goal is to exceed customer expectations and achieve sales targets by building positive customer relationships.
Key Responsibilities
- Handling Incoming Calls: Respond to customer inquiries promptly, accurately, and with a focus on customer satisfaction.
- Product Information: Educate clients on Fidelity’s product range, addressing any questions or concerns.
- Sales and Upselling: Engage in upselling and cross-selling multiple security products, converting potential leads into successful sales.
- Overcoming Objections: Handle client objections professionally, identifying buying signals to close sales effectively.
- Needs Assessment: Use probing questions to understand customer needs and propose solutions accordingly.
- Sales Targets: Meet daily, monthly, and quarterly sales targets.
- Compliance and Quality Assurance: Achieve a minimum of 90% in quality assurance and compliance.
- Referral Generation: Seek referral leads from every interaction to expand customer reach.
- Relationship Building: Foster strong relationships with clients by demonstrating a commitment to going the extra mile.
- Accurate Data Entry: Ensure accurate capturing of client information, sales records, and fitment scheduling.
Qualifications and Skills Required
- Educational Requirement: Matric / Grade 12.
- Experience: Minimum 3 years in an Inbound Sales Call Centre environment, ideally with experience in telematics.
- Availability: Must be flexible, with availability for weekend shifts and one compulsory Saturday per month.
Key Skills and Attributes
- Sales-Driven: Target-focused with a proactive approach to achieving and surpassing sales goals.
- Communication Skills: Excellent verbal and written communication abilities.
- Multitasking Ability: Skilled in managing time, setting priorities, and handling multiple tasks in a fast-paced setting.
- Professionalism: Remains calm and composed under pressure.
- Positive Language: Uses constructive language to build rapport and enhance customer experience.
- Attention to Detail: Ensures precision in data entry and client information management.
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