First National Bank: FNB Learnerships for the Unemployed

Position Summary

Company: First National Bank (FNB) | Industry: Banking and Financial Services | Job Category: Learnership / Entry-Level Development Program | Location: Johannesburg, South Africa | Listing Reference: R32986 | Listing Status: Open | Contract Type: Part-Time (Learnership) | Remuneration: Stipend (As per company learnership policy) | EE Position: Yes | Closing Date: 29 April 2025 |

Introduction
First National Bank (FNB), a leading financial institution in South Africa and part of the FirstRand Group, is inviting young, ambitious individuals to apply for its FirstJob Learner Programme in Johannesburg. This part-time learnership is designed to offer invaluable work experience while supporting learners to complete a formal, registered qualification. The opportunity is ideal for youth who are eager to grow, contribute meaningfully to the organization, and develop core competencies within the financial services sector.

Job Description
The FirstJob Learner role is a development-focused position crafted to equip participants with hands-on workplace experience while they pursue their qualifications. The program combines real-world exposure with a structured training framework that includes research, process work, administration, and other support tasks within various business units at FNB.

Responsibilities include:

• Completing a registered qualification while gaining real-world experience
• Supporting teams through administrative, analytical, and operational tasks
• Engaging in project work aligned with business objectives
• Participating in ongoing training and development activities
• Adhering to internal policies, procedures, and compliance standards
• Demonstrating shared values and Treating Customers Fairly (TCF) principles
• Addressing and resolving customer complaints effectively
• Collecting customer feedback for service improvement
• Ensuring product knowledge is up-to-date and technically accurate
• Assisting in process improvements and workflow optimization
• Maintaining high-quality service delivery and operational efficiency
• Recording accurate activity and performance data

Ideal Candidate
FNB is looking for individuals who are self-motivated, driven by a desire to learn, and committed to excellence. The program is tailored for school leavers, early graduates, and young professionals seeking entry into the banking sector.

Requirements include:

• South African citizenship
• Matric certificate (or currently completing a relevant qualification)
• Interest in banking, finance, and customer service
• No prior full-time employment in the financial sector
• Ability to commit to a part-time learnership program
• Willingness to develop technical and soft skills
• Proactive attitude with a willingness to learn and grow
• Good interpersonal and communication skills

Role Responsibility
This role is more than just a job—it’s an opportunity to be part of one of South Africa’s most reputable financial institutions. Learners will:

• Perform tasks supporting day-to-day business operations
• Contribute meaningfully to business area objectives
• Report risks and issues that could lead to increased costs
• Apply financial process knowledge in real-time operations
• Work collaboratively with cross–functional teams
• Take ownership of their learning and development
• Engage in knowledge-sharing initiatives to uplift team performance
• Attend and complete all mandatory training programs
• Participate in innovation and continuous improvement efforts

Skills & Attributes
FNB values individuals who embody its core values and who are excited to grow in a fast-paced environment. The successful learner will possess:

Key Skills:

• Administrative efficiency
• Time management and organization
• Problem-solving and analytical thinking
• Computer literacy (MS Office Suite)
• Verbal and written communication

Attributes:

• Customer-centric mindset
• Respect for diversity and inclusivity
• Integrity and professionalism
• Willingness to accept feedback
• Team-player attitude
• Drive for continuous self-improvement
• Accountability for results
• Strong ethical values

Why Choose FNB’s FirstJob Learner Programme?

• Opportunity to gain relevant work experience in the banking industry
• Access to structured learning and development resources
• A pathway to future employment or further learnership opportunities
• Exposure to professional networks and workplace culture
• Supportive learning environment with a focus on personal growth

How to Apply
Interested candidates are encouraged to apply via the official FNB Careers Portal before the closing date on 29 April 2025. Ensure your CV is updated and that you submit any required documents before the system closes.

Please note:

• Applications will not be accepted after the closing date
• Only shortlisted candidates will be contacted
• FNB reserves the right to conduct assessments and background checks
• Preference will be given to candidates in line with the FirstRand Group’s Employment Equity plan
• Disclosure of disability status is voluntary and will be handled with strict confidentiality

Apply here