First National Bank FNB: x6 Call Centre Agents
Apply First National Bank FNB: x6 Call Centre Agents
First National Bank FNB: x6 Call Centre Agents First National Bank (FNB), one of South Africa’s largest and most reputable financial institutions, is seeking 6 Call Centre Agents to join its dynamic customer service team. These positions are ideal for individuals passionate about customer care and who thrive in a fast-paced environment. Successful candidates will be responsible for managing inbound and outbound customer calls, providing assistance with banking queries, and resolving issues efficiently while delivering exceptional service.
- Reference: R20458
- Application Closing Date: 28/09/24
- Location: Johannesburg
As a Call Centre Agent at FNB, you will be the first point of contact for customers, handling their inquiries and resolving their issues via phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining FNB’s reputation for excellent service.
Responsibilities:
- Respond to customer queries across various channels (phone, email, live chat).
- Resolve customer complaints and issues efficiently and effectively.
- Provide accurate information about FNB’s products and services.
- Adhere to service level agreements (SLAs) and internal procedures.
- Identify and escalate complex issues to the appropriate departments.
- Contribute to a positive and supportive team environment.
Qualifications:
- Matric (essential)
- 1+ years of experience in a call centre environment (preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in English (written and spoken)
- Computer literacy
Company Culture and Values:
At FNB, we are #changeables. We embrace innovation, diversity, and collaboration. We are passionate about empowering our employees and providing them with the tools and resources they need to succeed. Our values include:
- Customer Focus: We are committed to providing exceptional service and exceeding customer expectations.
- Innovation: We encourage creativity and are constantly seeking new and better ways to do things.
- Teamwork: We believe in the power of collaboration and working together to achieve common goals.
- Respect: We value diversity and treat everyone with dignity and respect.
Benefits and Perks:
- Competitive salary
- Comprehensive benefits package (medical aid, pension fund)
- Opportunities for growth and development
- Dynamic and supportive work environment
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How to Apply?
If you are a highly motivated and customer-centric individual who is eager to join a leading financial institution, we encourage you to apply! Please submit your CV and a cover letter to [email protected] by September 28, 2024.
