FlySafair Call Centre Agents 2024
Apply FlySafair Call Centre Agents 2024
FlySafair Call Centre Agents 2024 Are you passionate about aviation and delivering exceptional customer service? FlySafair, a leading South African low-cost airline, is seeking a dynamic Call Centre Agent for its Sales & Distribution team. This permanent role offers an exciting opportunity for individuals with experience in customer service and call centres to become part of the aviation industry. If you’re ready to tackle customer queries, cancellations, and travel concerns, this might be the perfect job for you!
- Job Title: Call Centre Agent
- Job Reference: Sales&Distribution_Call Centre Agent6
- Location: Johannesburg (JHB)
- Industry: Aviation
- Job Type: Permanent
- Salary: Market-related
Key Responsibilities:
- Receive and handle inbound calls from customers and passengers.
- Assist passengers with flight issues, such as delays or cancellations.
- Explain processes and provide necessary guidance.
- Work in a team, often requiring shift work and long hours.
- Manage and handle confidential customer information.
- Communicate effectively with customers via phone and email.
Requirements:
To be eligible for this position, candidates must meet the following criteria:
- Education: Grade 12 certificate (Matric).
- Experience: 1-4 years in a call centre environment.
- Advantage: A travel-related qualification is preferred.
- Skills:
- Excellent command of the English language (written and verbal).
- Strong computer literacy skills.
- Impeccable phone etiquette and communication skills.
- Clean criminal and credit record.
- Work Conditions: Willingness to work weekends, public holidays, and flexible hours.
- Transport: Own transport is advantageous.
Personal Attributes:
- Punctual and reliable, particularly with confidential data.
- Strong conflict resolution and customer service skills.
- High degree of patience, assertiveness, and professionalism.
- Time management and ability to perform under pressure.
Shift Hours:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Note: Shifts may include weekends and public holidays.
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How to Apply?
If you meet the above qualifications and are excited about becoming part of South Africa’s aviation industry, submit your application today. FlySafair is a dynamic environment where dedication to customer satisfaction and teamwork is highly valued.
