Apply FlySafair Customer Service Agents 2024
FlySafair Customer Service Agents FlySafair’s Customer Service Agents are dedicated professionals who play a vital role in ensuring a seamless travel experience for passengers. They handle a wide range of responsibilities, including assisting with booking inquiries, managing check-ins, addressing customer concerns, and providing information about flight schedules and policies. These agents are trained to deliver exceptional service with a focus on efficiency, empathy, and problem-solving. Their commitment to maintaining high standards of customer satisfaction is evident in their proactive approach to resolving issues and their ability to communicate effectively with passengers from diverse backgrounds. As the frontline representatives of FlySafair, Customer Service Agents embody the airline’s values of reliability and hospitality, making every journey pleasant and hassle-free for travelers.
- Salary: Market Related
- Closing Date: 14 June 2024
- Reference number: JHB000902
- Location: Western Cape, CPT – CBD
RESPONSIBILITIES:
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information;
- Address any complaints in a professional and timeous manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
REQUIREMENTS:
- Grade 12;
- Airport experience and ticket sales within an aviation concern;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Computer proficiency (including Word, Excel and Outlook);
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including phone etiquette;
- Conflict resolution skills.
PERSONAL ATTRIBUTES:
- Punctual;
- High degree of patience and assertiveness;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer focused and service orientated.
APPLICATION GUIDELINE:
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right
How to Apply?