Apply FlySafair Customer Service Agents 2024
FlySafair Customer Service Agents 2024 FlySafair, one of South Africa’s leading low-cost airlines, is seeking dynamic individuals to join its Passenger Services team. This exciting Customer Service Agent position at George Airport (GRJ) offers a permanent opportunity to work in the thriving aviation industry. With a market-related salary and the chance to be part of a high-performing team, this role is perfect for candidates passionate about delivering exceptional customer service.
Safair Operations, operating as FlySafair, is a trusted name in South Africa’s aviation sector, renowned for its reliability and customer-first approach. With a commitment to operational excellence, FlySafair provides affordable air travel options while ensuring the highest service standards.
- Job Title: Customer Service Agent
- Location: George Airport (GRJ)
- Department: Passenger Services
- Industry: Aviation
- Job Type: Permanent
- Positions Available: 2
- Reference Number: PassengerServices_CustomerServiceAgent02
- Closing Date: 22 November 2024
Key Responsibilities
As a Customer Service Agent, you will play a crucial role in ensuring that FlySafair passengers have a seamless travel experience. Your responsibilities will include:
- Assisting passengers with ticket sales, bookings, and flight changes.
- Explaining rules, terms and conditions, and airline regulations.
- Managing customer queries related to flight disruptions and cancellations.
- Handling sensitive and confidential information with care.
- Addressing and resolving complaints professionally and promptly.
- Escalating unresolved issues to the Supervisor on duty.
- Delivering top-notch customer service consistently.
Essential Job Requirements
Candidates must meet the following qualifications and skills to be considered for the role:
- Education: Grade 12 or equivalent qualification.
- Experience: Prior experience in airport operations and ticket sales is essential.
- Availability: Willingness to work weekends, public holidays, and flexible shifts.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and computer literacy.
- Language Skills: Strong written and verbal communication skills in English.
- Customer Focus: Proven experience delivering exceptional customer service.
- Conflict Resolution: Ability to manage and resolve conflicts effectively.
Personal Attributes
The ideal candidate will embody the following qualities:
- Punctuality: Excellent time management skills and reliability.
- Patience & Assertiveness: Able to maintain calm and resolve customer issues efficiently.
- Professionalism: High level of integrity and trustworthiness.
- Pressure Handling: Capable of working well under pressure.
- Service Orientation: Passionate about providing outstanding customer experiences.
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How to Apply?