FlySafair Latest Vacancy List
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1. Master Aviation Technician (Composites)
- Job Reference Number: 005
- Department: SVM & Flight Line
- Industry: Aviation
- Job Type: Permanent
- Salary: Market Related
Job Introduction:
FlySafair, a leading name in the aviation industry, is seeking a highly skilled and experienced Master Aviation Technician (Composites) to join their team at the Head Office in Bonaero Park. This permanent position offers an exciting opportunity to work in a dynamic environment, contributing to the maintenance and fabrication of composite components essential to aviation operations. The successful candidate will play a pivotal role in ensuring the highest standards of safety, quality, and efficiency in composite manufacturing and repair processes.
Role Responsibility:
As a Master Aviation Technician (Composites), your primary responsibilities will include:
- Fabrication and Assembly:
- Fabricate and assemble composite components based on engineering drawings and specifications.
- Prepare moulds and lay up composite materials according to engineering and manufacturing guidelines.
- Equipment Operation and Maintenance:
- Operate and maintain tools and equipment used in the composite manufacturing process, including CNC machines, laminating tools, and curing ovens.
- Quality Inspections:
- Perform quality inspections on completed work, ensuring that all components meet technical specifications and safety standards.
- Repair and Refurbishment:
- Repair and refurbish existing composite parts, utilizing appropriate techniques and materials.
- Collaboration:
- Collaborate with engineers and designers to provide input on materials and production methods.
- Work Environment:
- Maintain a clean and organized work environment, ensuring compliance with safety regulations and best practices.
- Documentation:
- Document work processes, including materials used, labour time, and any deviations from specifications.
- Training and Development:
- Participate in training and continuous improvement initiatives as needed.
- Health and Safety:
- Always follow health and safety requirements to ensure personal safety, the safety of others, and to prevent fires, accidents, and incidents.
Effective Management of Staff:
- Leadership:
- Provide leadership and guidance to junior technicians and support staff.
- Foster a collaborative and productive work environment.
- Training:
- Conduct training sessions to enhance the skills and knowledge of the team.
- Ensure all staff are up-to-date with the latest industry standards and practices.
Effective Management of Operations:
- Process Optimization:
- Continuously seek ways to improve operational efficiency and effectiveness.
- Implement best practices in composite manufacturing and repair.
- Resource Management:
- Manage resources effectively to ensure timely completion of projects.
- Monitor and control inventory levels of materials and tools.
Effective Management of Business Development Function:
- Innovation:
- Stay abreast of industry trends and technological advancements.
- Propose innovative solutions to enhance business operations and customer satisfaction.
- Client Relations:
- Build and maintain strong relationships with clients and stakeholders.
- Ensure client requirements are met with the highest level of quality and service.
The Ideal Candidate:
The ideal candidate for the Master Aviation Technician (Composites) position will possess the following qualifications and attributes:
- Education and Certification:
- Grade 12 or Equivalent (Essential).
- Licensed AME Cat B rating (Essential).
- Certification related to Composites (Advantageous).
- Experience:
- Minimum of 15 years of aviation experience (Essential).
- Proven experience in composite fabrication and repair, preferably in aerospace, automotive, or marine industries.
- Technical Skills:
- Proficient in reading and interpreting technical drawings and specifications.
- Knowledge of tools and equipment relevant to composites manufacturing.
- Proficient in working with fiberglass, carbon fibre, and other composite materials.
- Strong understanding of composite manufacturing processes.
- Soft Skills:
- Professional and ethical with high integrity.
- Self-disciplined, reliable, and dependable.
- Proactive self-starter, capable of functioning independently without supervision.
- Committed to delivering quality work with a detail-oriented approach.
- Strong analytical thinking and problem-solving skills.
- Excellent communication and time-keeping skills.
- Additional Requirements:
- Willingness to work shifts, weekends, and on public holidays.
- Must be available and willing to travel at short notice, both locally and internationally.
- Valid South-African passport holder.
- Sound understanding of technical aircraft publications and documentation.
- Understanding of SACAR’s as applicable to maintenance.
- Maintain a thorough understanding of aviation regulations and safety standards.
- Proficient in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint).
Skills and Attributes:
- Professionalism:
- Maintain a high level of professionalism in all interactions and tasks.
- Uphold the company’s reputation through exemplary conduct and work ethic.
- Integrity:
- Demonstrate honesty and integrity in all aspects of work.
- Adhere to ethical standards and company policies.
- Self-Discipline:
- Exhibit strong self-discipline and the ability to manage time effectively.
- Stay focused and motivated even under pressure.
- Reliability:
- Be a dependable team member who can be counted on to deliver results.
- Consistently meet deadlines and fulfill commitments.
- Proactive:
- Take initiative and anticipate needs before they arise.
- Be a proactive problem-solver who can think ahead and plan accordingly.
- Commitment to Quality:
- Strive for excellence in all tasks and projects.
- Ensure that all work meets or exceeds quality standards.
- Analytical Thinking:
- Possess strong analytical skills to assess situations and make informed decisions.
- Use logical reasoning to solve complex problems.
- Communication:
- Communicate effectively with team members, management, and clients.
- Clearly convey ideas and information both verbally and in writing.
- Time-Keeping:___
- Manage time efficiently to meet deadlines and achieve goals.
- Prioritize tasks and manage multiple responsibilities effectively.
- Attention to Detail:
- Pay close attention to details to ensure accuracy and precision in all work.
- Avoid errors and oversights by being meticulous and thorough.
The Master Aviation Technician (Composites) role at FlySafair is a challenging yet rewarding position that requires a high level of expertise, dedication, and professionalism. If you meet the qualifications and possess th_e necessary skills and attributes, we encourage you to apply and become a part of a team that is committed to excellence in aviation maintenance and operations. FlySafair offers a supportive work environment, opportunities for growth, and the chance to contribute to the success of a leading aviation company. Don’t miss this opportunity to advance your career and make a significant impact in the aviation industry. Apply today!
2. Leading Aviation Technician (Composites) at FlySafair
FlySafair, a leading name in the aviation industry, is seeking a highly skilled and experienced Leading Aviation Technician (Composites) to join their team at their Head Office in Bonaero Park. This permanent position offers a unique opportunity to work in a dynamic and fast-paced environment, contributing to the maintenance and fabrication of composite components critical to aviation operations. Below, we delve into the details of this exciting role, including responsibilities, requirements, and the ideal candidate profile.
Job Introduction
FlySafair is committed to maintaining the highest standards of safety, efficiency, and innovation in aviation. The Leading Aviation Technician (Composites) will play a pivotal role in ensuring the integrity and performance of composite materials used in aircraft. This position requires a blend of technical expertise, attention to detail, and a commitment to excellence. The successful candidate will report to the Manager: SVM & Flight Line and will be responsible for fabricating, repairing, and maintaining composite components in compliance with industry standards.
Role Responsibility
The Leading Aviation Technician (Composites) will be tasked with a variety of responsibilities, including but not limited to:
- Fabrication and Assembly:
- Fabricate and assemble composite components based on engineering drawings and specifications.
- Prepare moulds and lay up composite materials according to engineering and manufacturing guidelines.
- Equipment Operation and Maintenance:
- Operate and maintain tools and equipment used in the composite manufacturing process, including CNC machines, laminating tools, and curing ovens.
- Quality Assurance:
- Perform quality inspections on completed work to ensure all components meet technical specifications and safety standards.
- Repair and Refurbishment:
- Repair and refurbish existing composite parts using appropriate techniques and materials.
- Collaboration and Documentation:
- Collaborate with engineers and designers to provide input on materials and production methods.
- Document work processes, including materials used, labour time, and any deviations from specifications.
- Safety and Compliance:
- Maintain a clean and organized work environment, ensuring compliance with safety regulations and best practices.
- Adhere to health and safety requirements to prevent accidents, incidents, and fires.
- Continuous Improvement:
- Participate in training and continuous improvement initiatives as needed.
Effective Management of Staff
As a leading technician, you will be expected to:
- Mentor and guide junior technicians, fostering a culture of learning and development.
- Ensure team members adhere to safety protocols and quality standards.
- Provide technical support and guidance to colleagues as needed.
Effective Management of Operations
The role requires:
- Efficient planning and execution of composite fabrication and repair tasks.
- Ensuring all operations are conducted within the stipulated timelines and budgets.
- Maintaining accurate records of work processes and materials used.
Effective Management of Business Development Function
While primarily a technical role, the position also involves:
- Collaborating with the engineering and design teams to explore innovative materials and production methods.
- Contributing to the development of new processes that enhance efficiency and reduce costs.
The Ideal Candidate
FlySafair is looking for a candidate who embodies the following qualifications, skills, and attributes:
Qualifications and Experience:
- Grade 12 or Equivalent (Essential).
- Licensed AME Cat B rating (Essential).
- Certification related to composites (Advantageous).
- Minimum of 12 years of aviation experience or 5 years as an AME holder (Essential).
- Proven experience in composite fabrication and repair, preferably in aerospace, automotive, or marine industries.
- Valid South African passport holder.
Skills and Attributes:
- Technical Proficiency:
- Proficient in reading and interpreting technical drawings and specifications.
- Knowledge of tools and equipment relevant to composites manufacturing.
- Strong understanding of composite manufacturing processes, including working with fiberglass, carbon fibre, and other composite materials.
- Sound understanding of technical aircraft publications and documentation.
- Familiarity with SACAR’s regulations as applicable to maintenance.
- Personal Attributes:
- Professional and ethical with high integrity.
- Self-disciplined, reliable, and dependable.
- Proactive self-starter capable of functioning independently without supervision.
- Committed to delivering quality work with a detail-oriented approach.
- Strong analytical thinking and problem-solving skills.
- Excellent communication and time-keeping skills.
- Ability to follow instructions as per work instructions.
- Additional Requirements:
- Willingness to work shifts, weekends, and public holidays.
- Availability to travel at short notice, both locally and internationally.
- Proficient in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint).
Application Guidelines
- Email applications will not be accepted.
- Preference will be given to members of under-represented designated groups.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy.
- To appoint the selected candidates based on operational requirements.
Why Join FlySafair?
FlySafair is a pioneer in the aviation industry, known for its commitment to safety, innovation, and excellence. By joining the team as a Leading Aviation Technician (Composites), you will have the opportunity to work with cutting-edge technology, collaborate with industry experts, and contribute to the success of a leading aviation company.
3. FlySafair Crew Chief (Heavy Maintenance) Opportunity in JHB – 2025
- Job Reference Number: 006
- Department: Heavy Maintenance
- Industry: Aviation
- Job Type: Permanent
- Location: Bonaero Park, Johannesburg
- Salary: Market Related
Safair Operations, operating as FlySafair, is South Africa’s leading low-cost airline. The organization is renowned for its exceptional service, dedication to safety, and unwavering commitment to operational excellence. FlySafair is currently seeking a Crew Chief (Heavy Maintenance) to join their dynamic team at the Head Office in Bonaero Park, Johannesburg. Reporting directly to the Manager: Heavy Maintenance, this role is ideal for a seasoned aviation professional eager to lead, guide, and enhance technical teams.
Job Introduction
The Crew Chief (Heavy Maintenance) is a pivotal role responsible for maintaining the quality of technical operations while ensuring the efficient functioning of the team. This position not only involves supervising staff but also includes providing expert guidance in the maintenance of aircraft.
The ideal candidate will demonstrate a deep understanding of aviation regulations, technical maintenance processes, and team leadership. With the dynamic nature of the aviation industry, FlySafair is looking for someone who is adaptable, proactive, and committed to achieving operational excellence.
Role Responsibilities
Effective Management of Staff
- Supervise and mentor the technical team, ensuring optimal performance.
- Allocate daily workloads to team members.
- Provide on-the-job training (OJT) for technicians.
- Act as a coach and mentor, fostering professional growth within the team.
- Monitor and evaluate the team’s performance, setting clear goals aligned with business needs.
- Manage employee relations, including leave scheduling and personnel functions.
- Participate in the recruitment and training of staff, ensuring recurrent and OJT training is conducted.
Effective Management of Operations
- Conduct routine inspections to ensure the quality of technical maintenance.
- Provide guidance on fault finding, rectification, and maintenance procedures.
- Monitor the quality of work being performed, ensuring compliance with aviation standards.
- Supervise the shift roster to ensure workload is evenly distributed among staff.
- Monitor the progress of maintenance schedules and ageing processes.
- Ensure that all technical documentation and inspections are completed accurately.
- Provide ground run expertise, particularly with CFM56-3C1/7B engines.
- Liaise with third-party service providers to maintain seamless operations.
Effective Management of Business Development Functions
- Identify barriers that reduce efficiency or effectiveness and implement solutions.
- Foster a positive working environment that recognizes and rewards success.
- Encourage teamwork to enhance productivity and maintain high-quality standards.
- Assist with the development and implementation of technical innovations.
The Ideal Candidate
To excel in this role, the ideal candidate should possess a robust combination of technical expertise, leadership qualities, and a proactive mindset. Below are the specific requirements and desirable attributes:
Qualifications and Experience
- Grade 12 or equivalent qualification.
- Licensed Aircraft Maintenance Engineer (AME) with a SACAA, A & C License on Boeing 737-400 and -800 aircraft (essential).
- Minimum of 10 years’ aviation experience, with ground run experience as an advantage.
- Proven line and scheduled maintenance experience (essential).
- Previous experience working on B737-400 and -800 aircraft (essential).
- Strong OJT and team management experience (essential).
- Sound knowledge of aviation regulations, technical publications, and safety standards.
- Experience with shift rostering and staff scheduling (advantageous).
Skills and Attributes
- Exceptional troubleshooting and fault-finding skills.
- Excellent planning, organizational, and time-management abilities.
- Immaculate communication skills, both verbal and written.
- Professional demeanor with high levels of integrity and ethics.
- Strong leadership capabilities, including mentoring and motivating a team.
- Ability to manage high-pressure situations effectively.
- Reliable and self-disciplined with a proactive work ethic.
- Commitment to delivering high-quality work consistently.
Technical Expertise
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Ground run expertise with CFM56-3C1/7B engines.
- Strong understanding of aircraft technical documentation.
Personal Attributes
The successful candidate should embody the following traits:
- Professional and approachable.
- High integrity and ethical standards.
- Strong interpersonal skills for fostering teamwork.
- Reliable and committed to achieving business objectives.
- Passionate about continuous improvement and operational efficiency.
Application Guidelines
- Email applications will not be accepted.
- Preference will be given to candidates from under-represented designated groups.
- Only shortlisted candidates will be contacted. If you do not hear back within two weeks from the closing date, consider your application unsuccessful.
- FlySafair reserves the right to either appoint candidates based on operational requirements or not to proceed with the vacancy.
This is an exceptional opportunity for an experienced aviation professional to step into a leadership role with FlySafair. The Crew Chief (Heavy Maintenance) position offers the chance to work in a fast-paced environment where your expertise and leadership will contribute significantly to the organization’s success.
4. Maintenance Program Analyst (JHB)
- Job Reference Number: OCC_Networkplanningspecialist01
- Department: Operations Support
- Industry: Aviation
- Job Type: Permanent
- Salary: Market Related
Job Introduction:
FlySafair, one of South Africa’s leading low-cost airlines, is looking for a qualified Maintenance Program Analyst to join their Engineering and Support team. This exciting opportunity is based at the FlySafair head office in Bonaero Park, Johannesburg. If you’re an experienced professional with extensive aviation industry knowledge, this permanent role offers the chance to advance your career in a dynamic and highly-regulated environment.
As a Maintenance Program Analyst, your primary responsibility will be to ensure that all maintenance programs are consistently updated, aligned with the latest industry regulations, and in compliance with Original Equipment Manufacturer (OEM) standards. Reporting to the Manager: Engineering, the position is ideal for a motivated individual with strong organizational skills and a commitment to excellence.
Role Responsibility:
The Maintenance Program Analyst will have the following responsibilities:
Aircraft Maintenance Program (AMP) Management:
- Regularly review and update the AMP with the latest documents from the OEM.
- Liaise with the Regulatory Authority (RPA) on AMP submissions.
- Update and amend task cards on the SAM Maintenance System for new or revised tasks.
- Remove outdated task cards from SAM as required.
Documentation and Compliance:
- Review and update Instructions for Continued Airworthiness (ICA) on SAM.
- Load, review, and update Engineering Orders on SAM.
- Maintain an updated monthly list of Compliance Action and Deferred Reports (CADRs) for RPA submission.
- Obtain and review Component Maintenance Manuals (CMM) and ensure SAM is updated accordingly.
- Upload repair mappings that include repeat inspections on SAM.
Aircraft Status Updates:
- Ensure SAM reflects the latest Aircraft Status Log (SL) updates, including task compliance details.
- Load Delivery Status Reports (AWLs, CMRs, ADs, and repair mappings) onto SAM.
- Upload Deferred Maintenance Items (DMIs) onto SAM with accurate compliance dates.
Quality Control and Survey Assistance:
- Upload Aircraft Conditioning Report items onto SAM as received from the Quality Control (QC) team.
- Participate in survey meetings to review, correct, or alter compliance documentation.
- Assist the Engineering department with historical data reviews when required.
The Ideal Candidate:
To excel in this role, candidates must meet the following qualifications and possess the necessary skills and attributes
Qualifications:
- A Grade 12 Certificate or Equivalent.
- Aircraft Qualification in Mechanical or Avionics fields.
Experience:
- A minimum of 5 years’ experience in the aviation industry, with specific knowledge of components and aircraft types operated by Safair.
- Prior experience working in an Engineering environment (Essential).
- Experience with Maintenance Programs (Essential).
Knowledge Requirements:
- Comprehensive understanding of regulatory requirements and EASA standards.
- Familiarity with aircraft documentation, including manufacturer-supplied manuals and data.
- Knowledge of SAM Maintenance System is advantageous.
- Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
Knowledge Requirements:
Skills and Attributes:
- Strong interpersonal and communication skills.
- A detail-oriented, organized, and systematic approach to tasks.
- Ability to think logically and make informed decisions.
- Self-motivated and capable of working independently.
Personal Attributes:
FlySafair values employees who embody the following qualities:
- Professional demeanor and strong work ethic.
- Immaculate timekeeping skills.
- Dependable and reliable in all situations.
- Conscientious with a high level of accuracy.
Benefits of Working at FlySafair:
- Being part of one of South Africa’s most trusted low-cost airlines.
- Access to a collaborative work environment where excellence is encouraged.
- Opportunity to grow within the aviation industry and work alongside skilled professionals.
- Competitive salary package, aligned with industry standards.
Application Guideline:
Interested candidates should follow these application guidelines:
- Email applications will not be accepted.
- Preference will be given to candidates from under-represented designated groups.
- If no feedback is received within two (2) weeks of the closing date, kindly consider your application unsuccessful.
- FlySafair reserves the right:
- Not to proceed with this vacancy.
- To appoint candidates based on operational requirements.
Closing Date for Applications: 12 February 2025
To apply for this position, visit FlySafair’s careers portal and submit your detailed CV along with relevant documentation before the closing date. Ensure that your application highlights your qualifications, experience, and alignment with the job requirements.
5. Network Planning Specialist at FlySafair (JHB) – 2025
FlySafair, operating under Safair Operations, is a leading aviation company that has built a strong reputation for providing top-notch air travel services across Southern Africa. The company is currently seeking a Network Planning Specialist to join its team at the head office in Bonaero Park, Johannesburg. This is an excellent opportunity for a skilled individual to contribute to the continuous development and optimization of the airline’s route network.
This permanent position offers a competitive salary that is market-related and provides the opportunity to work with a dynamic and innovative team in one of the most exciting sectors of the economy: aviation. The successful applicant will report to the Manager: OCC and play a crucial role in shaping the airline’s network and operations.
Job Introduction:
The Network Planning Specialist is responsible for enhancing FlySafair’s route network and flight schedules to ensure optimal performance and cost-efficiency. This individual will focus on developing, planning, and managing flight schedules while working closely with multiple departments to meet the airline’s operational needs and goals.
Key areas of responsibility include utilizing advanced network planning software to optimize scheduling, aligning fleet management with route requirements, and ensuring that operational disruptions are minimized through effective risk management. The role requires a deep understanding of aviation operations, fleet management, and regulatory compliance, and the ability to work under pressure while delivering exceptional results.
Role Responsibility:
- Develop Routes for Network Optimization:
- Design and enhance flight routes to improve network coverage and ensure maximum utilization of aircraft and crew.
- Design Flight Schedules:
- Create flight schedules that maximize aircraft and crew utilization while minimizing operational costs.
- Ensure flight timings align with on-time performance (OTP) goals.
- Utilize Network Planning Software:
- Leverage advanced network planning software to refine schedules and enhance operational efficiency.
- Apply analytical tools to fine-tune flight schedules and improve route planning processes.
- Collaboration with Fleet Management:
- Work closely with fleet management teams to ensure that route planning is aligned with aircraft availability, capacity, and capabilities.
- Determine optimal aircraft allocation to specific routes based on capacity, range, and market demand.
- Facilitate Interdepartmental Communication:
- Work with the technical team, commercial department, and other stakeholders to address any scheduling issues, including aircraft availability and maintenance needs.
- Manage Aircraft Planning:
- Oversee long-term aircraft planning, ensuring technical and operational requirements are met.
- Participate in technical meetings to proactively plan for aircraft availability and configuration changes.
- Risk Mitigation and Contingency Planning:
- Assess risks related to route development, schedule changes, and operational disruptions.
- Develop contingency plans to minimize the impact of unforeseen events on network operations.
- Flight Schedule Compliance:
- Ensure that flight schedules comply with airport slot allocations and regulatory requirements, particularly the SACAA (South African Civil Aviation Authority) regulations.
- Reporting and Monitoring:
- Provide monthly reports to the Exco regarding flight schedules, performance, and planning status.
- Manage seasonal schedule planning, including summer and winter adjustments, and provide relevant reports.
- Project Management:
- Act as the Project Ambassador for scheduling, ensuring that all planning processes and schedules meet the airline’s operational goals.
The Ideal Candidate:
To succeed in the Network Planning Specialist role at FlySafair, the ideal candidate will have a combination of aviation industry experience, technical knowledge, and the ability to manage multiple aspects of flight scheduling and planning. The following qualifications, skills, and experience are essential:
- Educational Qualifications:
- Grade 12 or equivalent (essential).
- Experience:
- Minimum of 5 years’ experience in an aviation operations environment or relevant qualification (essential).
- Experience with AIMS Software is beneficial but not mandatory.
- Technical Expertise:
- Strong understanding of schedule planning and aviation operations.
- Knowledge of sector pairings, maintenance schedules, and airport slot management.
- Regulatory Compliance:
- Familiarity with flight and duty periods (FDP) calculations and SACAA regulations.
- Proficiency in Software Tools:
- Proficient in MS Office (Word, Excel, and Outlook).
- Ability to use advanced network planning software.
- Communication & Interpersonal Skills:
- Excellent communication and interpersonal skills.
- Able to collaborate effectively across departments and manage external and internal stakeholder relationships.
- Attention to Detail and Analytical Skills:
- Strong analytical and problem-solving abilities.
- High attention to detail, ensuring accuracy in planning and execution.
- Time Management and Organizational Skills:
- Able to work under pressure and meet tight deadlines.
- Highly organized and systematic in managing complex tasks and projects.
Skills and Attributes:
- Leadership and Strategic Thinking:
- Strong leadership skills and the ability to think strategically to optimize operations and processes.
- Creativity and Problem Solving:
- Creative problem-solver who can think outside the box when addressing operational challenges and route planning issues.
- Professionalism and Integrity:
- High levels of professionalism, integrity, and the ability to work under extreme pressure.
- Team Player:
- Collaborative and dependable, willing to work as part of a team to achieve common goals.
- Adaptability and Proactivity:
- Able to adapt to changing situations and proactively address challenges before they escalate.
- Reliability and Immaculate Timekeeping:
- Reliable and punctual, with excellent time management skills to ensure deadlines are consistently met.
FlySafair is committed to diversity and inclusion, and preference will be given to candidates from under-represented designated groups. The company reserves the right not to proceed with the vacancy or appoint a candidate based on operational requirements. If no feedback is received within two weeks from the closing date, applicants should consider their applications unsuccessful.
6. FlySafair Customer Service Agent Vacancy in Cape Town (2025)
FlySafair, a leader in the aviation industry, has an exciting opportunity for a Customer Service Agent at Cape Town International Airport. This full-time, permanent position will see the successful candidate joining the Passenger Services department. The ideal candidate will report directly to the Manager: Base Airport and will be responsible for providing exceptional service to passengers, handling various aspects of ticket sales, bookings, flight changes, and more.
Job Introduction:
FlySafair, operating as Safair Operations, offers a vibrant and dynamic working environment for professionals looking to grow in the aviation sector. As a Customer Service Agent at Cape Town International Airport, your primary responsibility will be to assist passengers with their travel needs, ensuring smooth, seamless, and efficient service. This role is critical in enhancing FlySafair’s customer service experience, particularly during peak seasons, cancellations, and disruptions.
The position involves a wide range of duties, from assisting with ticketing, to managing difficult situations involving flight disruptions. You will be expected to handle confidential customer information, address complaints professionally, and assist with resolving complex passenger issues. This role requires excellent communication and interpersonal skills, alongside the ability to work under pressure while maintaining a high standard of customer care.
Role Responsibility:
As a Customer Service Agent at FlySafair, your responsibilities will include:
- Assisting Passengers: You will help passengers with ticket sales, booking changes, and cancellations, ensuring that all rules, terms, and conditions are clearly communicated.
- Managing Flight Disruptions: You will play a key role in assisting customers during flight disruptions or cancellations, offering appropriate solutions and alternatives.
- Safeguarding Confidential Information: Ensuring that sensitive customer information is handled with care and confidentiality at all times.
- Addressing Customer Complaints: Professional handling of any customer complaints in a timeous and effective manner, ensuring resolution where possible.
- Escalating Issues: Any problematic situations or customer complaints will be escalated to the Supervisor on duty for further intervention.
- Delivering Excellent Customer Service: You will be expected to maintain a high level of professionalism, courteousness, and efficiency in all customer interactions.
The Ideal Candidate:
FlySafair is looking for a Customer Service Agent with the following skills, qualifications, and attributes:
- Grade 12 or Equivalent: A secondary school diploma or equivalent is essential for this position.
- Airport and Ticket Sales Experience: Candidates with previous experience in the aviation or hospitality industry will have an advantage, particularly in ticketing, flight reservations, and customer service at an airport.
- Flexibility in Working Hours: You must be able and willing to work on weekends, public holidays, and flexible shifts, including evenings and nights, as required by operational needs.
- Computer Literacy: A sound understanding of computer systems, including Microsoft Office Suite (Word, Excel, and Outlook), is a must to manage bookings and communicate with passengers effectively.
- Excellent Customer Service Skills: A strong focus on customer service with the ability to manage difficult situations with tact, empathy, and professionalism.
- Fluent English: You should possess excellent written and verbal communication skills in English, including a strong command of phone etiquette.
- Conflict Resolution Skills: The ability to handle conflicts calmly and resolve issues in a way that maintains customer satisfaction.
Skills and Attributes:
The Customer Service Agent role demands several personal attributes and qualities, including:
- Punctuality: Consistently on time for shifts, ensuring all tasks are completed on schedule.
- Patience and Assertiveness: You must be patient with passengers and assertive when resolving issues, ensuring that the needs of the passengers are met.
- Professionalism and Reliability: A trustworthy and professional demeanor is essential, especially when handling confidential customer data.
- Immaculate Timekeeping: Time management is key in this role, especially when juggling customer interactions during busy periods.
- Ability to Work Under Pressure: The aviation industry can be fast-paced, and the ability to remain calm and focused during stressful times is crucial.
- Customer-Focused: Above all, a genuine passion for delivering excellent service and going the extra mile to satisfy customer needs is essential.
Why Join FlySafair?
FlySafair is one of South Africa’s most reliable and well-regarded airlines, known for its exceptional service and commitment to customer satisfaction. As a member of the team, you will gain invaluable experience in the aviation sector, work alongside a supportive team, and have access to various growth and development opportunities within the company. FlySafair offers competitive salaries and benefits that are in line with the market.
How to Apply:
To apply for the Customer Service Agent position at FlySafair, please ensure that you meet the job requirements and are prepared to submit an application by the closing date.
- Closing Date: 12 February 2025.
- Job Reference Number: PassengerServices_CPT_CustomerServiceAgent1.
Please Note:
- Email applications will not be accepted.
- Preference will be given to candidates from under-represented designated groups.
- If you do not receive feedback within two weeks of the closing date, please consider your application as unsuccessful.
FlySafair reserves the right to:
- Not proceed with filling this vacancy if deemed necessary.
- Appoint the selected candidates based on operational requirements.
If you are passionate about aviation and customer service, the role of Customer Service Agent at FlySafair could be your next career move. With a dynamic work environment and excellent opportunities for growth, FlySafair offers an exciting career path for individuals who excel in a fast-paced and customer-focused setting. Don’t miss the chance to be part of a forward-thinking company that values dedication and hard work.
Apply here:
7. FlySafair Technical Specialist – Avionics Position (2025)
FlySafair, a leading airline in South Africa, is seeking to fill the position of Technical Specialist – Avionics at its head office in Bonaero Park, Johannesburg. The position is set to play a crucial role in the engineering department, ensuring the safety and operational efficiency of the FlySafair fleet. If you are passionate about aviation, have a strong technical background in avionics, and possess hands-on experience in the aviation industry, this could be an exciting opportunity for you.
Job Introduction:
As a Technical Specialist – Avionics at FlySafair, the successful candidate will be directly responsible for maintaining the airworthiness and safety of the airline’s fleet by providing technical support for avionics systems. This permanent position reports to the Manager: Engineering and plays a key role in the effective management of aviation equipment, ensuring all systems operate within safety regulations and industry standards.
FlySafair, operating under the brand of Safair Operations, is a well-established airline providing scheduled flights within South Africa and other parts of the region. The airline’s commitment to safety, operational excellence, and customer satisfaction makes it a leading player in the aviation industry.
Role Responsibility:
As a Technical Specialist – Avionics, your responsibilities will span across several key areas to ensure the proper functioning and compliance of the aircraft avionics systems. Some of the core duties include:
- Monitor and Ensure Compliance:
- Regularly monitor Airworthiness Directives (ADs), Service Bulletins (SBs), and Service Information Letters (SILs) to ensure their effectiveness on the FlySafair Fleet.
- Implement modifications or changes as necessary to keep up with regulatory updates and industry standards.
- Create Engineering Orders:
- Develop engineering orders for tasks, modifications, and compliance actions that need to be executed on the fleet.
- Collaborate with different departments to ensure that all engineering-related queries are addressed with potential solutions.
- Provide Technical Support:
- Offer technical input to relevant departments to resolve engineering queries.
- Conduct research into parts, kits, and equipment to ensure their compatibility and effectiveness on FlySafair’s fleet.
- Investigate Technical Queries:
- Work closely with external sources, such as Boeing, to investigate and resolve any technical queries relating to aircraft components, systems, and equipment.
- Implement Upgrades:
- Research and implement upgraded components or systems into FlySafair’s fleet to ensure technological advancement and system efficiency.
- Liaise with Regulatory Bodies:
- Work closely with the South African Civil Aviation Authority (SACAA) to compile and submit modification applications, including Supplemental Type Certificates (STCs).
- Ensure all modifications, including aircraft systems like Flight Data Recorders (FDR) and Cockpit Voice Recorders (CVR), are kept in line with regulatory standards.
- Maintain Flight Data Recorder Systems:
- Ensure the regular downloading and analysis of Flight Data Recorder (FDR), Cockpit Voice Recorder (CVR), and Quick Access Recorder (QAR) data.
- Monitor the condition and functionality of Emergency Locator Transmitters (ELTs) to ensure compliance with SACAA regulations.
The Ideal Candidate:
FlySafair seeks a Technical Specialist – Avionics with a solid background in aviation engineering, particularly in the field of avionics. The ideal candidate will possess a combination of technical expertise, practical experience, and strong communication and organizational skills. Below are the essential and desirable attributes for this role:
Skills and Attributes:
- Aviation Technical Expertise:
- A deep understanding of avionics systems and components.
- Hands-on experience with wiring system installations and technical troubleshooting.
- Ability to interpret and apply SACAA legislation and aviation technical data packages such as ADs, SBIs, and wiring diagrams.
- Qualifications:
- Grade 12 or equivalent qualification.
- A diploma in engineering is advantageous.
- An Aircraft Maintenance Engineer (AME) license is a plus.
- At least five years of post-qualification experience in the aviation industry, especially in avionics.
- Operational Expertise:
- Strong knowledge of aviation engineering work environments and the ability to manage projects efficiently.
- Experience in working with aircraft documentation and maintaining compliance with aviation standards.
- Communication and Planning Skills:
- Excellent verbal and written communication skills.
- Outstanding planning and organizational skills to handle complex projects and tight deadlines.
- Ability to prioritize tasks effectively and work independently without constant supervision.
- Regulatory and Compliance Knowledge:
- Detailed knowledge of the SACAA regulations, especially regarding modification applications, STC data packages, and flight safety equipment.
- Awareness of industry standards for flight data recorders, cockpit voice recorders, and emergency locator transmitters.
Personal Attributes:
- Professionalism: The candidate must maintain a high level of professionalism and represent the organization effectively at all times.
- Time Management: Excellent timekeeping skills with an ability to meet deadlines and manage multiple tasks simultaneously.
- Proactive: A proactive approach to problem-solving and task execution.
- Team Player: Ability to collaborate with other teams and departments in a cohesive manner to achieve common goals.
- Attention to Detail: Immaculate attention to detail in all technical and regulatory aspects.
Why Join FlySafair?
Working at FlySafair means being part of a dynamic and fast-growing company in the aviation sector. FlySafair offers a culture that promotes innovation, safety, and operational excellence, making it an exciting environment for professionals in aviation to thrive. The airline’s commitment to providing excellent service to its customers is matched by its dedication to fostering a strong and supportive work culture for its employees
How to Apply:
If you meet the qualifications and are eager to take on a challenging role at FlySafair, follow the application guidelines:
- Application Deadline: The closing date for applications is 11 October 2024.
- Application Process: Applications must be submitted via the FlySafair recruitment portal. Note that email applications will not be accepted.
- Selection Process: Preference will be given to under-represented groups in designated categories. Should you not hear back within two weeks of the closing date, please consider your application unsuccessful.
8. Solutions Architect at FlySafair: 2025 Vacancy
Job Introduction:
FlySafair, a leading airline company operating in South Africa, is seeking to hire a talented and experienced Solutions Architect to join its IT & Innovation department at the head office in Bonaero Park, Johannesburg. The successful candidate will report directly to the Digital Solutions Manager and will play a crucial role in shaping the company’s technological landscape by designing scalable and robust digital solutions. This permanent position offers an exciting opportunity to work in the aviation industry, driving innovation and delivering high-quality, cutting-edge technical solutions.
Role Responsibility:
As the Solutions Architect at FlySafair, you will be responsible for designing and delivering innovative, scalable, and effective digital solutions that align with the company’s business goals and objectives. Your key responsibilities will include:
- Design Scalable and Robust Digital Solutions: Create digital solutions that meet both current and future business needs, ensuring they are built to scale and perform optimally.
- Innovate and Solve Complex Challenges: Work on complex problems and innovate technical solutions that address challenges in alignment with FlySafair’s business goals and vision.
- Develop Architectural Blueprints and Specifications: Design detailed architectural blueprints, technical specifications, and integration strategies for digital initiatives across the organization.
- Align Solutions with Business and Technical Standards: Ensure that proposed business solutions fit seamlessly into FlySafair’s architectural frameworks, aligning with both organizational goals and technical standards.
- Collaborate with Cross-Functional Teams: Work with cross-functional teams to identify the appropriate technologies and strategies needed to solve business challenges effectively.
- Engage with External Service Providers: Collaborate with vendors and third-party service providers to evaluate and integrate external solutions that benefit the organization.
- Lead Technical Discussions and Design Reviews: Drive technical discussions and design reviews to ensure high-quality, reliable deliverables are produced.
- Risk Assessments and Mitigation Solutions: Conduct risk assessments and identify effective mitigation strategies for potential issues in solution implementation.
- Support Technical Integration: Assist project teams with integrating technical solutions into existing systems and platforms, ensuring smooth transitions.
- Maintain High Standards of Quality and Consistency: Ensure that all technical solutions adhere to the highest standards of quality, consistency, and reliability.
- Implement Security Best Practices: Follow industry best practices for data protection, identity management, and secure coding to safeguard the integrity of solutions.
- Documentation: Maintain comprehensive documentation for all architectural designs, technical decisions, and related project information.
- Effective Communication: Communicate technical concepts and strategies effectively to both technical and non-technical stakeholders to ensure clear understanding and alignment.
The Ideal Candidate:
To be successful in this role, the ideal candidate must meet the following qualifications and possess the following skills and attributes:
- Qualifications:
- Grade 12 or Equivalent: A minimum of a Grade 12 certificate or an equivalent qualification is required.
- Bachelor’s Degree in Computer Science or Engineering: A degree in Computer Science, Engineering, or a related field is essential.
- Postgraduate or Master’s Degree (Beneficial): A higher-level qualification would be an advantage.
- Experience: A minimum of 8 years of experience in IT, including a proven track record in Solutions Architecture.
- Experience with Cloud Computing and SaaS/PaaS: Solid experience working with cloud technologies, including Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) solutions, is essential.
- Proven Experience in Digital Transformation: Demonstrated experience leading successful projects in digital transformation and innovation as a Solutions Architect.
- Systems Architecture Expertise: Extensive experience in digitization and systems architecture is required for this role.
- Skills and Attributes:
- Professionalism: The candidate must display a high level of professionalism in all interactions, both within the company and with external partners.
- Team Player: Must be able to work effectively within a team while also being capable of working independently when required.
- Networking Ability: Strong internal and external networking skills to build relationships with stakeholders, vendors, and service providers.
- Integrity and Values: A strong sense of integrity and adherence to company values and ethical standards.
- Confidence and Passion: The ideal candidate will be confident in their abilities and passionate about driving innovation in the aviation industry.
- Innovative Thinking: A creative mindset and the ability to innovate, think strategically, and offer new solutions to complex challenges.
- Problem Solving and Decision Making: Ability to solve problems efficiently and make decisions with a strategic mindset.
- Strategic Decision-Making Skills: The role requires a strategic approach to decision-making, considering both long-term and short-term business goals.
- Immaculate Timekeeping: The successful candidate must demonstrate excellent time management skills to ensure that projects are completed on schedule.
FlySafair’s Commitment to Diversity and Inclusion:
FlySafair is committed to promoting diversity and inclusivity within the workplace. As part of its recruitment process, preference will be given to under-represented designated groups. If you do not receive feedback within two weeks of the closing date, kindly consider your application unsuccessful.
How to Apply:
To apply for the Solutions Architect position at FlySafair, please follow these steps:
- Submit Your Application Online: Applications must be submitted via FlySafair’s official recruitment platform. Please do not send email applications.
- Provide Your Detailed CV and Supporting Documents: Make sure to include your updated CV and any supporting documents that highlight your qualifications, experience, and expertise.
- Application Deadline: The closing date for applications is 25 October 2024. Ensure that you submit your application before the deadline.
We wish you good news in your applications