FNB Call Centre Agents September 2024
FNB Call Centre Agents September 2024 If you are looking for an exciting opportunity in customer service, FNB is currently hiring Call Centre Agents to join their team in Johannesburg. This full-time position is ideal for individuals who are passionate about delivering exceptional service and thrive in a dynamic, fast-paced environment. As an FNB Call Centre Agent, you will be responsible for handling customer queries, ensuring efficient resolution, and contributing to the growth and success of the organization.
The primary role of an FNB Call Centre Agent is to provide outstanding customer service, either telephonically or through other media channels. The goal is to ensure that all customer queries are attended to promptly and resolved within agreed timelines. The position is based in the FNB Short Term Insurance team, where you will have the opportunity to work with diverse minds in a supportive and adaptable environment. This is a fantastic opportunity to explore your potential and contribute to meaningful change within a well-respected organization. FNB Call Centre Agents September 2024
Key Responsibilities
- Customer Service: Engage with existing clients through telephonic and written communication, providing accurate product information and adhering to standard protocols.
- Cost Management: Contribute to the growth and profitability of the business by managing costs and expenses within the approved budget.
- Customer Satisfaction: Exceed customer expectations by delivering proactive, innovative, and appropriate solutions. Ensure all customer queries are resolved efficiently and within the required timelines.
- Product Knowledge: Maintain expert knowledge of specific products, pricing, application procedures, processing, and timelines. This will help drive and achieve relevant product and service targets.
- Professional Communication: Ensure all communications with clients are professional and result in positive feedback. Keep clients informed throughout the process and meet investigation deadlines.
- Administration: Provide efficient administrative support through careful planning, reporting, and updating of all related information. This includes complying with governance and audit requirements.
- Service Productivity: Ensure high levels of service productivity and performance in the Call Centre. Record all client contact accurately on the approved business system and report on Call Centre activities to improve business results.
Qualifications and Experience
To be considered for this position, you should meet the following requirements:
- Experience: At least 2 years of experience in Personal Lines (Motor Vehicle/Home Contents/Portable Possessions). Please note that this does not include medical insurance or life cover.
- Education: A minimum of a Grade 12 qualification.
- Certifications: Completion of RE and/or FAIS qualification is required.
- Skills: Excellent telephone and email etiquette is essential for this role.
Why Join FNB?
FNB offers a challenging and innovative working environment where you will have access to:
- Networking Opportunities: Collaborate with a talented team of professionals.
- Career Growth: Engage in opportunities to innovate and grow within the organization.
- Supportive Culture: Work in a dynamic environment that fosters adaptability and curiosity.
If you are adaptable, analytical, and thrive in a collaborative environment, this role is perfect for you. Join FNB, the home of the #changeables, and be part of a team that is committed to delivering top-notch products and services to customers.
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How to Apply?
If you are interested in taking the next step in your career, apply now. The application closing date for this position is 04/09/24. Don’t miss out on this fantastic opportunity to join one of South Africa’s leading financial institutions. We look forward to hearing from you! FNB Call Centre Agents September 2024
Joining FNB as a Call Centre Agent is an excellent opportunity for those with a passion for customer service and a drive for excellence. With a supportive team, opportunities for growth, and a challenging work environment, FNB offers an exciting career path for the right candidate. Apply today and take the next step in your professional journey with FNB!
