FNB Call Centre Learnerships – Apply by 7 May
Additional Information
If you are looking to kickstart your career in the financial services industry, First National Bank (FNB) is offering an exciting internship opportunity for aspiring professionals to join their dynamic team as Trainee Call Centre Agents. This is a full-time position based in Johannesburg, ideal for individuals passionate about customer service and eager to gain practical experience in a leading South African banking institution. Please note: Applications close on May 7, 2025, so act fast to secure your spot.
Background & Job Description
FNB, part of the FirstRand Group, is renowned for its innovative approach to banking and customer service. As a trainee, you’ll be placed in selected departments to gain firsthand work experience and a comprehensive understanding of the financial industry. This opportunity is not just a job—it’s a launchpad into a fulfilling banking career with access to networking, collaboration, and innovation.
Your journey begins with FNB’s unique #changeables culture—a workplace that encourages curiosity, values diversity, and empowers individuals to ignite impactful change. As a Trainee Call Centre Agent, your primary responsibility is to provide exceptional service through various customer communication channels, contributing positively to the overall client experience.
Tasks
As part of your training and day-to-day duties, you’ll be expected to:
- Respond to customer queries via phone, email, and live chat to ensure timely resolution
- Address customer needs in ways that meet or exceed expectations
- Contribute to a culture of service excellence and continuous feedback
- Resolve complaints by taking full ownership of customer problems
- Participate in innovation processes and suggest improvements
- Plan and complete tasks according to quality and time standards
- Adhere to schedules and participate in team meetings
- Maintain and share documentation with colleagues
- Comply with governance, compliance, and risk protocols
- Seek performance feedback and additional training as needed
- Demonstrate strong teamwork and communication skills
Qualifications
To be eligible for this opportunity, candidates must have:
- A minimum educational requirement of a Matric (Grade 12)
- Strong communication and interpersonal skills
- A proactive mindset and eagerness to learn
- A passion for customer service and problem-solving
- A willingness to work in a fast-paced, ever-changing environment
Experience
While this is an internship opportunity, having at least 1 year of experience in a call centre environment will give you a significant edge. Ideal candidates are those who already understand the importance of client satisfaction and are ready to develop further under the guidance of industry experts.
You will also gain exposure to:
- Diverse teams and ideas
- Professional networking and career development
- A supportive and challenging work environment
- Hands-on experience in banking operations and service excellence
Top Keywords:
This FNB internship opportunity in Johannesburg is ideal for individuals looking to enter the financial services sector, particularly in roles such as customer service, trainee call centre agent, or banking operations. Key phrases that relate to this opportunity include FNB internships 2025, call centre learnership, financial services job training, Johannesburg banking internships, FirstRand trainee jobs, matric jobs in Gauteng, call centre agent positions, and customer care internships in South Africa.
