FNB Invites People Grade 12 to Apply for FNB Call Centre Agents
1. FNB Call Centre Agents
Job Introduction:
Are you ready to embark on a rewarding career as a Call Centre Agent with FNB? Located in Randburg, this full-time position offers an exciting opportunity to join one of South Africa’s leading financial institutions. FNB is renowned for its innovative approach and commitment to delivering exceptional customer service. As a Call Centre Agent, you will play a pivotal role in ensuring customer satisfaction by resolving queries efficiently and professionally. If you are passionate about customer service and thrive in a dynamic environment, this role is perfect for you. Don’t miss out—apply before the deadline on February 13, 2025!
Role Responsibility:
As a Call Centre Agent at FNB, your primary responsibilities will include:
- Customer Service Excellence:
- Provide top-notch customer service via telephone and other communication channels.
- Ensure all customer queries are resolved promptly and within agreed timelines.
- Maintain a professional demeanor in all client interactions to foster positive relationships.
- Operational Efficiency:
- Manage costs and expenses within the approved budget to achieve cost efficiencies.
- Ensure all communications and resolutions are accurately recorded on the CRM system.
- Comply with governance, legislative, and audit requirements to uphold company standards.
- Performance and Productivity:
- Drive growth and profitability through effective cost management and service delivery.
- Report on Call Centre activities and performance to improve business outcomes.
- Maintain expert knowledge of products, pricing, and procedures to meet service targets.
- Client Engagement:
- Keep clients informed throughout the resolution process, ensuring transparency and trust.
- Address client feedback and issues promptly, recording them accurately for future reference.
Effective Management of Staff:
- Foster a collaborative and supportive team environment.
- Provide guidance and mentorship to junior staff members.
- Encourage continuous learning and development within the team.
Effective Management of Operations:
- Streamline processes to enhance efficiency and productivity.
- Monitor and evaluate operational performance to identify areas for improvement.
- Ensure compliance with company policies and regulatory requirements.
Effective Management of Business Development Function:
- Identify opportunities for growth and innovation within the Call Centre.
- Implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with other departments to drive business objectives.
The Ideal Candidate:
To excel in this role, you should possess the following qualifications and attributes:
- Educational Background:
- Matric certificate.
- RE5 and NQF level 4 or 5 FAIS qualifications.
- Experience:
- Minimum of 2 years of experience in personal lines.
- At least 2 years of experience in a commercial lines environment.
- Skills and Attributes:
- Adaptability: Thrive in a fast-paced and ever-changing environment.
- Analytical Thinking: Ability to analyze complex data sets and derive actionable insights.
- Collaboration: Work effectively within a team to achieve common goals.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Proactively identify and resolve issues to ensure customer satisfaction.
- Professionalism: Maintain a high standard of professionalism in all interactions.
Why Join FNB?
- Networking Opportunities: Collaborate with a diverse group of talented professionals.
- Innovative Environment: Work in a progressive and agile setting that encourages creativity.
- Career Growth: Take ownership of initiatives and see them through from start to finish.
- Inclusive Culture: FNB is committed to diversity and inclusion, supporting the advancement of individuals with disabilities.
Apply Now!
If you are ready to take the next step in your career, don’t hesitate to apply. FNB offers a challenging yet rewarding environment where you can grow and make a significant impact. We look forward to receiving your application and potentially welcoming you to our team.
Call Centre Agent – Johannesburg
RMB Graduate Programme: Your Gateway to Success in Financial Services
Job Introduction:
Are you a high-achieving graduate eager to embark on an exciting career journey in financial services? The Rand Merchant Bank (RMB) Graduate Programme is an exceptional opportunity for driven individuals to step into a dynamic environment where innovation, collaboration, and excellence thrive. Based in Sandton, Johannesburg, this one-year programme provides participants with the tools, resources, and mentorship needed to launch a rewarding career in the financial industry.
With its robust curriculum and access to industry leaders, RMB’s Graduate Programme equips graduates with the skills and experience to solve complex problems, develop innovative solutions, and make a meaningful impact.
Role Responsibility:
The RMB Graduate Programme offers a carefully designed framework to ensure that participants gain the skills and insights needed for success. Graduates will:
- Access Tailored Learning and Development: Participants undergo a rigorous future-fit programme designed to enhance business acumen, critical thinking, and problem-solving abilities.
- Engage in Business Projects: Graduates work on impactful projects, presenting their solutions to senior RMB executives, including members of RMB Exco.
- Participate in Monthly Coaching Sessions: Group coaching sessions and guidance from designated graduate coaches provide ongoing mentorship and career development.
- Build a Strong Professional Network: Graduates engage with alumni and peers through regular catch-ups, virtual events, and in-person networking sessions.
- Prioritize Well-being: Access to RMB’s Wellness Centre and fitness programmes ensures graduates maintain a healthy work-life balance.
Through these initiatives, RMB ensures that graduates are not only prepared for their professional roles but are also equipped to thrive in a fast-paced, ever-changing industry.
Characteristics of an RMB Graduate:
RMB seeks exceptional individuals who embody the following traits:
- Strong Academic Performance: A consistent track record of academic excellence.
- Entrepreneurial Spirit: A natural ability to innovate, take initiative, and think creatively.
- Adaptability: Comfort with change and the ability to navigate uncertainty with agility.
- Motivation and Drive: A passion for learning and a relentless pursuit of personal and professional growth.
- Active Involvement: Participation in extracurricular activities such as societies, community work, sports, or cultural events.
- Relationship Building: Strong networking skills and the ability to foster meaningful connections.
These qualities are essential for success in the dynamic and competitive world of financial services.
The Ideal Candidate:
To qualify for the RMB Graduate Programme, applicants must meet the following criteria:
- Education: A postgraduate degree (Honours degree or higher) in one of the following disciplines:
- Finance
- Mathematics
- Engineering
- Statistics
- Computer Science
- Information Technology
- Economics
- Academic Performance: A minimum average of 65%.
- Work Experience: Less than 12 months of professional experience.
- Residency: South African citizenship is required.
- Location: Participants must attend the programme in person at RMB’s Sandton office in Johannesburg. Remote participation is not permitted.
Benefits of the RMB Graduate Programme:
Joining the RMB Graduate Programme comes with numerous benefits that enhance both personal and professional development:
- Comprehensive skill development through the future-fit programme.
- Direct mentorship from experienced professionals and access to graduate coaches.
- Engagement opportunities with RMB Exco members during project presentations.
- Networking with fellow graduates and alumni for long-term career support.
- Wellness programmes that promote physical and mental well-being.
Effective Management of Staff and Operations:
Participants will gain hands-on experience managing responsibilities in various areas of the business, including operations, business development, and staff coordination. The structured curriculum and real-world exposure prepare graduates for leadership roles within RMB and beyond.
3. Product Manager (Payments/ EFT)
Job Introduction
First National Bank (FNB), one of South Africa’s most innovative financial institutions, is on the lookout for talented professionals to join its dynamic team. The position of Product Manager (Payments/EFT) offers a unique opportunity for individuals with expertise in payments and electronic fund transfers to make a meaningful impact in the financial sector.
This is not an active vacancy but an opportunity to join FNB’s talent pool for future openings. Submitting your application now ensures consideration for similar roles as they become available.
Role Responsibility
The Product Manager (Payments/EFT) will play a crucial role in delivering exceptional solutions in a highly specialized environment. Below is an overview of key responsibilities for this role:
Effective Management of Staff
- Build and maintain strong, collaborative working relationships with end-users, SMEs, project managers, and senior team members.
- Provide proactive mentorship to team members to support personal and professional growth.
- Foster a culture of innovation and collaboration to drive team success.
Effective Management of Operations
- Manage costs and expenses within the approved budget to ensure efficiency.
- Develop and implement sound business processes to minimize risk while meeting quality requirements.
- Ensure compliance with relevant legislative amendments and industry best practices.
- Translate strategic objectives into actionable goals and track progress using performance measures and control systems.
Effective Management of Business Development Function
- Conduct market research, data analysis, and product innovation to sustain competitive growth.
- Explore both local and international markets for new product opportunities to expand market presence.
- Facilitate the conversion of ideas and knowledge into innovative products, services, and processes.
- Collaborate with stakeholders to implement new initiatives and address client needs effectively.
The Ideal Candidate
Skills and Attributes
FNB is searching for a professional who brings exceptional expertise and a strong understanding of payments and EFT environments. Key skills and attributes include:
- Excellent relationship management with various stakeholders.
- Strong problem-solving and analytical abilities to identify and implement innovative solutions.
- Solid knowledge of legislative compliance and industry best practices.
- Effective communication skills to engage with cross-functional teams and clients.
- Self-motivated and committed to personal development to stay ahead in the financial industry.
Qualifications and Experience
- A relevant Business Degree is required.
- 4–5 years of experience within a financial institution, with specialized knowledge in payments and receipting.
- Expertise in managing payments for juristic entities, with 80% focus on solutions and product development and 20% on analysis.
Why Join FNB?
FNB is known for its innovative culture, commitment to employee growth, and dedication to delivering exceptional customer experiences. By joining the talent pool for the Product Manager (Payments/EFT) position, you’ll have the opportunity to be part of a dynamic environment that values expertise and encourages creativity.
Benefits of Joining the FNB Talent Pool
- Early consideration for upcoming vacancies.
- Access to a supportive and innovative work environment.
- Opportunities for professional growth and development within one of South Africa’s leading banks.
Are you passionate about data-driven decision-making, business intelligence, and stakeholder collaboration? Join First National Bank (FNB) as a Business Intelligence Analyst and take the lead in designing, developing, and maintaining cutting-edge BI solutions. With a focus on empowering businesses through analytics, FNB is offering this full-time opportunity in Johannesburg, with an application deadline of February 16, 2025.
This position is part of the PB&A BI Analytics team under Retail Data & Analytics, offering you the platform to enhance your career within a dynamic, supportive environment.
4. Business Intelligence Analyst
Job Introduction
The Business Intelligence Analyst plays a pivotal role in understanding the business environment and providing actionable insights. By analyzing data and translating business requirements into technical solutions, this position drives operational, tactical, and strategic decision-making.
A Business Intelligence Analyst is responsible for analyzing data, generating insights, and developing strategies to improve business performance. They act as the bridge between raw data and strategic decision-making, empowering stakeholders with the information they need to achieve their goals. BI Analysts work across industries, including finance, healthcare, retail, and technology, making this a highly versatile career choice.
Role Responsibilities
As a Business Intelligence Analyst, your core responsibilities include:
- Stakeholder Engagement and Relationship Building
- Cultivate and maintain strong relationships across the BI/Data Team.
- Effectively engage stakeholders to understand their requirements and deliver insightful solutions.
- Business Intelligence Solution Development
- Gather and analyze requirements for new and existing BI implementations.
- Translate business needs into technical specifications, such as data streams, integrations, and warehouses.
- Develop Extract, Transform, Load (ETL) processes to centralize and cleanse data.
- Report and Dashboard Creation
- Build interactive dashboards and reports using Power BI.
- Optimize and maintain both new and existing reports for enhanced functionality and insights.
- Data Management and Modelling
- Design and maintain data models, warehouses, and databases to support analytics and reporting.
- Perform ongoing database optimization to ensure efficiency.
- Documentation and Maintenance
- Document BI solutions and processes for future reference.
- Troubleshoot systems, provide user support, and maintain source-to-target mappings.
- Ad-Hoc Problem Solving
- Resolve unexpected or urgent data requests promptly.
Effective Management of Staff
As a key contributor to the BI team, you’ll play a critical role in:
- Advising team members on solutions involving people, processes, and technology.
- Sharing insights and best practices to enhance team effectiveness.
Effective Management of Operations
Operational excellence is a cornerstone of this role. You’ll ensure:
- Seamless integration of data sources and systems.
- High-quality and timely delivery of BI solutions to meet business needs.
Effective Management of Business Development Function
This role also involves driving innovation and business growth by:
- Empowering stakeholders with data-driven decision-making tools.
- Delivering actionable insights to align with business goals.
The Ideal Candidate
To excel in this role, FNB seeks candidates with the following skills, qualifications, and attributes:
Skills and Attributes
- Technical Expertise:
- Advanced proficiency in SQL, SSIS, Teradata, and Power BI.
- Knowledge of SAS and Excel reporting is advantageous.
- Business Acumen:
- Deep understanding of credit, lending, and transactional banking products.
- Strong grasp of business intelligence and data analytics processes.
- Stakeholder Management:
- Proven experience collaborating with stakeholders across various organizational levels.
- Personal Qualities:
- Curious and courageous: always seeking knowledge and not afraid to take initiative.
- Team player: values collaboration and builds strong networks.
- Emotionally intelligent: connects with people to foster trust and understanding.
Qualifications and Experience
- Education:
- Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field.
- Experience:
- Minimum 5 years of experience in BI and/or Data Engineering.
- Proven track record of delivering end-to-end BI solutions.
Why Join FNB as a Business Intelligence Analyst?
By becoming part of the FNB team, you will:
- Gain exposure to a dynamic and innovative data environment.
- Contribute to meaningful data-driven strategies.
- Work with a collaborative team passionate about delivering value to customers.
How to Apply?
If you meet the requirements and are excited to take on this challenge, don’t wait! Applications close on February 16, 2025. Ensure you have your resume and supporting documents ready, and apply through FNB’s official career portal.
