FNB X77 External Sales & Service Advisor – South Africa
Listing Reference: R32282
Listing Status: Talent Pool (Future Opportunities)
Position Summary
- Company: FNB (First National Bank)
- Industry: Banking & Financial Services
- Job Category: Sales & Customer Service
- Location: Nation Wide, South Africa
- Contract Type: Full-time
- Remuneration: Competitive, based on experience
- EE Position: Yes (Employment Equity Plan in place)
- Closing Date: April 30, 2025
Introduction
First National Bank (FNB) is a leading financial institution in South Africa, committed to delivering innovative and customer-centric banking solutions. As part of the FirstRand Group, FNB fosters a dynamic and inclusive work environment where employees are encouraged to grow and make a meaningful impact.
This advertisement is for a Talent Pool for the role of External Sales and Service Advisor E at Cape Gate, Western Cape. While this is not an active vacancy, applying now ensures you are considered for future opportunities in this field.
Job Description
The External Sales and Service Advisor E plays a crucial role in driving customer engagement, acquiring new business, and delivering exceptional financial solutions. Key responsibilities include:
- Building and maintaining strong client relationships.
- Acquiring new business in the external market to expand FNB’s customer base.
- Analyzing competitor data and monitoring market trends.
- Identifying new business opportunities within the industry.
- Providing excellent customer service by addressing transactional needs efficiently.
- Educating customers on the right banking platforms for their needs.
- Offering contextual and integrated financial solutions.
- Conducting business ethically and maintaining compliance with policies.
- Taking accountability for personal performance and career development.
Ideal Candidate
The ideal candidate for this role should have:
- A completed financial-related qualification.
- 1-2 years of experience in Client Services Support & Delivery.
- A valid driver’s license (own vehicle is preferable).
- Strong sales and customer relationship management skills.
- A passion for financial solutions and market trends.
- The ability to work in a fast-paced, regulated environment.
Role Responsibility
Sales & Business Development
- Engage with potential clients to grow FNB’s customer base.
- Achieve sales targets by offering tailored financial solutions.
- Conduct market research to identify growth opportunities.
Customer Experience
- Deliver exceptional service by understanding customer needs.
- Educate clients on banking products that suit their financial goals.
- Resolve customer queries efficiently and professionally.
Compliance & Ethics
- Adhere to banking regulations and company policies.
- Maintain confidentiality and ethical standards in all dealings.
Skills & Attributes
Essential Skills
- Persuasive selling techniques – Ability to influence customer decisions.
- Strong communication – Clear and professional interactions.
- Analytical thinking – Assessing customer data for tailored solutions.
- Agility & Adaptability – Thriving in a dynamic sales environment.
Personal Attributes
- Customer-centric mindset – Passion for helping clients.
- Results-driven – Motivated to exceed sales targets.
- Organized & Detail-oriented – Managing client portfolios efficiently.
- Resilience – Handling rejection and staying persistent.
Why Join FNB?
FNB offers a supportive and growth-focused workplace with:
- Opportunities for career advancement in a leading bank.
- Continuous learning and development programs.
- A diverse and inclusive company culture.
- Competitive remuneration and benefits.
This Talent Pool is an excellent opportunity for professionals looking to establish or grow their careers in banking sales and customer service.
How to Apply
If you meet the requirements and are excited about this opportunity, submit your application before the closing date: April 30, 2025.
Note: This is a Talent Pool listing, meaning applications are collected for future vacancies. You may not receive an immediate response, but your profile will be considered for upcoming roles.
FNB is committed to Employment Equity and encourages candidates with disabilities to voluntarily disclose their status for confidential consideration.
A career as an External Sales and Service Advisor E at FNB offers the chance to make a real impact in the financial sector while developing valuable skills in sales, customer relations, and market analysis. If you’re a motivated, customer-focused professional, this could be the perfect role for you.
Apply now to join FNB’s talent community and take the next step in your career!
