HIFICorp Service Center Administrator (X4)
Listing Reference: Service Center Administrator (X4)
Listing Status: Open
Position Summary
Company: Pepkor Lifestyle
Industry: Retail
Job Category: Operations
Location: George, Western Cape
Contract Type: Permanent
Remuneration: Market Related
EE position: No
Closing Date: 01 April 2025
Introduction
Pepkor Lifestyle is seeking four dynamic and customer-focused Service Center Administrators to join its team at HiFi Corp in George, Western Cape. This is an exciting opportunity for individuals passionate about retail and customer service to grow within a fast-paced and innovative environment. If you thrive in a high-energy setting, have excellent administrative skills, and enjoy engaging with customers, this role is for you.
Job Description
The Service Center Administrator will be responsible for ensuring a seamless customer experience by handling transactions, stock management, and administrative duties efficiently. This position requires high levels of accuracy, customer engagement, and professionalism.
Key Responsibilities:
- Provide exceptional customer service, ensuring customer satisfaction
- Process transactions, perform cash-ups, and handle financial administration
- Maintain security and safety protocols within the service center
- Handle reception and switchboard duties professionally
- Keep up-to-date with product knowledge to assist customers effectively
- Receive, dispatch, and manage stock efficiently
- Ensure merchandising, housekeeping, and store presentation meet company standards
- Work towards achieving set sales and service targets
- Collaborate effectively within a team and practice self-management
- Detect and prevent fraudulent activities in compliance with company policies
Ideal Candidate
To succeed in this role, the ideal candidate must be highly detail-oriented, customer-focused, and proactive. Candidates with prior experience in financial administration or retail will have an added advantage.
Role Responsibilities
- Customer Service: Engage with customers in a professional and friendly manner, ensuring high levels of satisfaction
- Financial Transactions: Accurately process sales, refunds, and cash-ups while adhering to financial protocols
- Administrative Duties: Handle documentation, invoicing, and record-keeping with precision
- Stock Management: Oversee stock receiving, dispatching, and reconciliation
- Store Presentation: Maintain a clean and visually appealing store environment
- Security Compliance: Follow safety and fraud detection policies diligently
- Reception & Switchboard: Manage customer inquiries, calls, and direct communication efficiently
Skills & Attributes
Essential Skills:
- Strong numeracy skills and ability to work with money
- Excellent communication skills, both written and verbal
- Strong interpersonal skills and ability to engage with customers effectively
- Good telephone etiquette and professional demeanor
- High attention to detail and accuracy in transactions and record-keeping
- Ability to work in a team and independently
- Target-driven mindset with a passion for achieving business goals
- Customer-centric approach with a focus on delivering superior service
Technical Competencies:
- Computer Literacy: Proficiency in MS Office (Word, Excel) and SAP (advantageous)
- Retail & Cellular Experience: Prior experience in a similar environment preferred
- Company Policies & Processes: Understanding of operational procedures and compliance standards
Why Join Pepkor Lifestyle?
- Competitive remuneration package with growth opportunities
- A dynamic and fast-paced work environment
- Hands-on experience in the retail industry
- Supportive and collaborative team culture
- Access to ongoing training and professional development
How to Apply
Interested candidates should submit their application before 01 April 2025. Don’t miss the chance to be part of a leading retail brand that values integrity, teamwork, and customer satisfaction.
Embark on a rewarding career with Pepkor Lifestyle today!
