IStore: Technician Support Learnerships Programme 2024
iStore: Technician Support Learnership Programme 2024
Role Overview
IStore: Technician Support Learnerships Programme 2024 As a Technical Intern or Learner at iStore, you’ll become an essential part of our store’s technical team. Working alongside seasoned technicians, you will engage in diagnosing and resolving customer issues, installing and troubleshooting software, and offering comprehensive support to our customers. This role provides a unique opportunity to gain practical experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.
Ideal Candidate Profile
We seek individuals who are self-driven, meticulous, and enthusiastic about learning. The ideal candidate should have a strong passion for technology and a genuine desire to assist customers in maximizing their Apple product experience. IStore: Technician Support Learnerships Programme 2024
Key Responsibilities
- Technical Support: Provide in-store and over-the-phone technical assistance to customers.
- Troubleshooting: Diagnose and resolve software-related issues.
- Hardware and Software Installation: Install and configure new hardware and software for customers.
- Customer Guidance: Offer support and guidance to customers on utilizing their Apple products effectively.
- Record Maintenance: Keep precise records of customer interactions and repairs.
- Team Collaboration: Work closely with other technical team members to ensure the store operates smoothly.
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Minimum Requirements
- Education: Completed Grade 12 / Matric.
- Technical Knowledge: Basic understanding of computer hardware and software.
- Operating Systems: Familiarity with common operating systems (e.g., Windows, macOS, Linux).
- Networking: Basic understanding of networking concepts and protocols.
- Problem-Solving: Ability to troubleshoot and solve technical issues effectively.
- Communication Skills: Excellent communication and interpersonal skills.
- Teamwork: Ability to work well within a team environment.
- Customer Service: Strong orientation towards customer service.
- Support Systems: Familiarity with support ticketing systems.
Join Us
This is an exceptional opportunity to advance your technical skills and knowledge while contributing to a dynamic team environment. If you meet the requirements and are eager to embark on a rewarding career path with iStore, we encourage you to apply for the Technician Support Learnership Programme 2024.
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